Cryptowall, dns problem

[cistern_eve]

Hello,

I am attemping to clear off a windows 7 computer that was hit by something that bills itself as cryptowall. I've read the instructions here:

 

https://forums.malwarebytes.org/index.php?/topic/150193-removal-instructions-for-cryptowall/?hl=%2Bcryptowall

 

Everything looks as described in that post. However, running mbam-setup.exe , updating, and scanning does not result in any "threats" found.

 

Also, running offline/bootdisc AVG scans, GMER, and spybot result in no hits, either.

 

However, on boot the machine still brings up the cryptowall instructions, the dns seems fishy when you view ipconfig /dnsdisplay in DOS, and when using a webbrowser, there are redirects.

 

Any advice would be appreciated.

 

-CE

[1PW]

Hello cistern_eve and

The computer is probably still infected and malware removal actions are not permitted in this sub-forum.

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

Thank you.