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Cryptowall, dns problem

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I am attemping to clear off a windows 7 computer that was hit by something that bills itself as cryptowall. I've read the instructions here:




Everything looks as described in that post. However, running mbam-setup.exe , updating, and scanning does not result in any "threats" found.


Also, running offline/bootdisc AVG scans, GMER, and spybot result in no hits, either.


However, on boot the machine still brings up the cryptowall instructions, the dns seems fishy when you view ipconfig /dnsdisplay in DOS, and when using a webbrowser, there are redirects.


Any advice would be appreciated.



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Hello cistern_eve and :welcome:

The computer is probably still infected and malware removal actions are not permitted in this sub-forum.

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

Thank you. :)

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