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today upgrade but after a SCAN ... freeze and crash on win xp !

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hi, today i update the databese and it isntalled a NEW version on my pc the 2.0,2,2012  and the update databese the 2014.06.20.09 ....


now, if i try to do a SCAN.... my pc freeze and crach !!!  


is a windows xp 32 bit.... a bug of this new program or ? what i to do ????


help me ??? 



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Hello Denny_M and :welcome:

Let's begin here:

Please let us know, in a reply to this thread, if the above steps have helped you with your issue.

Thank You. :)

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Hello Denny_M:


Have you performed the above recommended steps?


If your issue remains, please attach the 3 requested diagnostic output text files in a reply to this topic's thread.


Please do not post your status or updates in the topics or threads of other members.


Thank you for your patients and understanding. :)

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Helllo Denny,


First, ( but only if the program is running) let's shutdown the realtime Malwarebytes Anti-Malware. Go to the desktop Taskbar. See the blue-color MBAM icon in the notification area.
Do a Right-click on it with your mouse, and select EXIT.

I have attached a zip file which you need to Save to your system.

Once saved, unzip it to extract all contents.   which will be 2 files.
Next, double-click on **net_replacement.bat** file.
It should run fairly quickly in a command-prompt window.

I would suggest then a Logoff >> Shutdown >> Restart so that your pc is then in a new Windows session.

Once that is done, restart the Anti-Malware and let me know if it works normally.


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