today upgrade but after a SCAN ... freeze and crash on win xp !

[Denny_M]

hi, today i update the databese and it isntalled a NEW version on my pc the 2.0,2,2012  and the update databese the 2014.06.20.09 ....

 

now, if i try to do a SCAN.... my pc freeze and crach !!!  

 

is a windows xp 32 bit.... a bug of this new program or ? what i to do ????

 

help me ??? 

 

Mery

[1PW]

Hello Denny_M and

Let's begin here:

• Please try the following and let us know if this corrects your issue or not. MBAM Clean Removal Process 2.x.
• If that does not correct the issue then please read the following and attach the 3 requested logs in a reply to this thread. - Diagnostic Logs.
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions.

Please let us know, in a reply to this thread, if the above steps have helped you with your issue.

Thank You.

[1PW]

Hello Denny_M:

 

Have you performed the above recommended steps?

 

If your issue remains, please attach the 3 requested diagnostic output text files in a reply to this topic's thread.

 

Please do not post your status or updates in the topics or threads of other members.

 

Thank you for your patients and understanding.

[Denny_M]

no.... i not understand  what i to do.....

 

but, this problem on FREEZE on win xp is a BUG of the new version free 2.0.2 or is a new problem on my pc with  win xp ?

 

is my pc or the cause is MBAM ????

[Denny_M]

ok sorry 1PW...but  is not my problem .....

 

", you will see that numerous users are seeing Malwarebytes crashing when before it was fine"

 

 

i attach the  LOG that you call to me.... see please here

x mbam.zip

[Denny_M]

.....but not crash.... it freeze  windows xp for few seconds...but at the end it  conclude the SCAN .... it work !

 

but why in the FIRST STEP it freeze for two times ? mistery ?

[Maurice Naggar]

Helllo Denny,

 

First, ( but only if the program is running) let's shutdown the realtime Malwarebytes Anti-Malware. Go to the desktop Taskbar. See the blue-color MBAM icon in the notification area.
Do a Right-click on it with your mouse, and select EXIT.

I have attached a zip file which you need to Save to your system.

Once saved, unzip it to extract all contents.   which will be 2 files.
Next, double-click on **net_replacement.bat** file.
It should run fairly quickly in a command-prompt window.

I would suggest then a Logoff >> Shutdown >> Restart so that your pc is then in a new Windows session.

Once that is done, restart the Anti-Malware and let me know if it works normally.

Netconf-batch-file.zip