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Virus I Believe

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Hello Support,


For the last week or so I am not able to update the Premium version of Malware Bytes.  The program is locking up, and we are loosing all browsers working on the internet after a while.  The desktop has to be rebooted to get the browsers to work.  I am showing that I am connected to the internet.  Disconnecting from the router provides no change either.


Hopefully you can help with the files I have attached, and hopefully I have followed your instructions right.


Thank you for your time.






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  • 1 month later...
  • Root Admin

Very sorry for the delay. We've simply been overrun with requests for help and have not been able to get to everyone requesting help in a timely manner.
Now that we're finally getting our head a bit above water again I've been going back to review old missed requests. If you do still need help please let me know.

Thank you

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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