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Hello bnhuo and :welcome:

By policy, replacement ID and Keys are not issued for those that have been lost. The following is quoted from the Malwarebytes Help Desk:




I've lost my key/ID, how can I get it again?

To obtain your Malwarebytes Anti-Malware license Key & ID, or to obtain a copy of your confirmation email, please contact our eCommerce partner, cleverbridge. The contact information is available at: http://www.cleverbridge.com/342/?scope=cuseco

Please be sure to provide as much of the following information as you can to customer service representative in order to retrieve your order information:

  • Cleverbridge Reference Number
  • Date of purchase
  • Name used for purchase
  • Address used(if applicable)
  • Email address used
  • Form of payment used

Upon successful retrieval, please store your reference number, ID and Key in a safe place.


If you purchased a physically boxed version of Malwarebytes Anti-Malware, your ID and Key were provided within the boxed container.

If you purchased an electronic copy, please ask your vendor for assistance.


Thank you.

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