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Not responding when try to update


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Hello and :welcome: ,

A couple of easy things to check -- first, please be sure your system date/time are correct and that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE. Please post back if you need help with that.

Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your action.

If those suggestions don't resolve your issue:

Thanks,

 

P.S. This post actually belongs not here, in the MBAE support section, but rather in the MBAM support section.  So, the mod team will likely move it here. :)

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