Help Request: System Freezing When Malwarebytes is in Real-Time & Unable to Access D/L Server

[MilesB]

Hello... And honestly, thank you for your willingness to contribute to these forums to help people like me who are tired of banging head against keyboard!

 

The short story here is that I believe I have malware or some sort of other conflict that is keeping Malwarebytes from functioning properly.

 

Here is my best attempt at a succinct explanation of where I'm at:

 

For a while (the 30 days since I upgraded to premium and downloaded the new interface) I have not been able to run Malwarebytes (the old free one worked fine, on-demand).

 

If I uninstalled it and re-install'd it, on the first scan it would freeze up or my computer would begin blue screenin' o-death every time I rebooted it unless I went to safe-mode.

 

Through safemode I was able to uninstall it and I've spent a good amount of time and energy removing old install files, temp files and random STUFF that wasn't needed because there is obviously an issue and/or conflict.

 

Today, I was able to get it to install in safemode and run a scan... Then I updated it in safemode and ran another scan successfully. Very promising!  I reboot into normal windows 7 and try to run a scan and my cursor disappears and my system freezes, like it would before.

 

Went in through safemode to uninstall and I then got Chameleon... Installed it with Chameleon, it ran a scan (only took like 2 minutes and I have at least 250k files on my computer) and everything seemed kosher... With how many files I have, something seems fishy.  

 

Now  it says 'Your system is not fully protected' up top (I do have premium subscription) and when I click Fix Now, nothing happens. Also, when I click on Update Now I get an 'Unable to access update server' message.

 

I believe that I have something on my computer that is malicious and blocking malwarebytes from working properly and I don't know how to remove it.

 

I'm hoping someone through the forums can help me create a few logs that can shine some light on the true issue here and resolve this conflict so I can have MB running, updated, in real time, keeping me from reaching this point of despair in the future.

 

Thank you again!

[1PW]

Hello MilesB and

Let's start here:

• Please try the following and let us know if this corrects your issue or not. MBAM Clean Removal Process 2.x.
• If that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs.
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions.

Please let us know, in a reply to this thread, if the above steps have helped you with your issue.

Thank You.

[MilesB]

Thank you!   Glad I upgraded to the premium level and look forward to sorting this all out.

 

First step, the MBAM Clean Removal Process 2.x did not resolve the issue. Found this on my own a while back and tried it then to no avail... For integrity's sake, went through the process again, today and my computer froze up a few minutes after re-installing and getting it running.

 

Second are the diagnostic logs... You will find FRST, Addition and Check Results attached here.

 

I appreciate your time, insight and willingness to help.

Addition.txt

CheckResults.txt

FRST.txt

[1PW]

Hello MilesB:

 

Unfortunately there are no signs of Malwarebytes Anti-Malware 2.0.2.1012 being installed while looking through the output log from CheckResults.txt.

 

For all concerned, it is probably best if you repeat the clean re-install process starting with #2 post above, and within that post, Step #1 so that all the super critical steps are performed in their proper sequence. Fortunately it will take only a few minutes.

 

Thank you for you understanding and patience.

[MilesB]

So it sounds like you are wanting me to generate the checkresults.txt report with malwarebytes running, which makes sense...

But, I am not able to boot up windows after following all of the steps in "Please try the following and let us know if this corrects your issue or not. MBAM Clean Removal Process 2.x."

 

When I finish the steps outlined in there and reboot, the computer freezes on the enter your password screen to get into windows... I am required to hard shut down and boot into safe mode and uninstall Malwarebytes before I'm able to boot my computer into windows 7 normally.

 

So, I want to get you that report in the way you are requesting, but I'm physically not able to do so.

 

I also ran all of the steps in chamelion to try and install MBAM and I get the same results, by the way.

 

Computer runs fine without MBAM running, but the fact that I'm not able to get it running smoothly makes me believe there is something going on behind the scenes that is not beneficial.

 

I appreciate your help and know that I have patience and a willingness to figure this out, so let me know if there are any other reports you'd like to see, if I should run those reports from safe mode, or what.

 

Thanks again for your time and assistance

[1PW]

Hello MilesB:

With the behavior exhibited by your system it is best if you have the system checked by our Malware Removal Experts even though nothing obvious was seen yet in your FRST logs.

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

Thank you.

[MilesB]

Thanks a bunch!  I appreciate it.

[1PW]

You are very welcome.

[MilesB]

Hey 1PW, I've continued to work on my lappy while waiting for support to get back with my other thread and through the windows recovery tool that had a 'problem scanner' or something like that, it came up that AVG was the problem.

 

I got rid of AVG and got AVAST running... Performed every one of their scans, quick scan, full scan, boot scan, etc.  Found many items that AVG never found.

 

Once I completed these cleans, I got MBAM running and it has been running well.  My computer froze one time with this configuration with dozens of hours of running well.

 

So, I think I may have identified and resolved the issue, and was finally able to produce all of the logs you initially requested in post #2.

I'm hoping you can take a look at all of these new logs I have generated to see if they look good from your angle or if there are any other issues you think I may need to still address.

 

Really trying to get myself into the 'ounce of prevention' realm and make sure I'm fully out of the 'pound of cure' arena!

Thanks!

Addition.txt

CheckResults.txt

FRST.txt

[Firefox]

Hello and Welcome to Malwarebytes

This system is having some software conflicts as well as having some left overs from AVG. You also mentioned that Avast Found many items that AVG never found so that means you are either still infected or have left overs from an infection. Also you are using a proxy, which is OK if you actually put those settings in there, if not then that's also a sign of an infection. Also I noticed that you have probably ran combofix on this computer at one time or another, its not recommended to do this without proper training or guidance as these tools can be very dangerous if you don't know what your doing. Its going to be best to seek one on one help from our experts.

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

[MilesB]

Brilliant!  I appreciate your time and assistance.

[Firefox]

Your welcome, glad we could help...