Erewash Posted May 4, 2009 ID:78462 Share Posted May 4, 2009 Hi, I've just downloaded Malwarebytes and installed it. When I start it seems to be downloading the database OK, until I get this message:Error loading database line #88472.(0).I've uninstalled and taken the download again, but got the same result. Link to post Share on other sites More sharing options...
alexander1 Posted May 4, 2009 ID:78464 Share Posted May 4, 2009 Hi, I've just downloaded Malwarebytes and installed it. When I start it seems to be downloading the database OK, until I get this message:Error loading database line #88472.(0).I've uninstalled and taken the download again, but got the same result.The same when I was running update . I reboot pc but the same . I unninstaled M , Wind first time after dind`t want to boot , run ccleaner , delete manually all M left , but the same. They need to fix this quickly, or will be afected more and more people when they will try to update or install M and run updates . For now only thing that I can do is to unninstal M . Link to post Share on other sites More sharing options...
exile360 Posted May 4, 2009 ID:78475 Share Posted May 4, 2009 Greetings .Please try reinstalling Malwarebytes' then download and install the database manually from GT500.org . Once you've done that, see if the program works properly now and try to update the database normally. Link to post Share on other sites More sharing options...
David HT Posted May 5, 2009 ID:78535 Share Posted May 5, 2009 I have been using Malwarebytes for a while without any difficulty. But last night when I was updating the program before running a scan, I experienced the same problem and error message as mentioned above. Malwarebytes then closed and when I tried to re-open it, I just got the same error message and the program wouldn't open. I then uninstalled the program and attempted to reinstall it from Malwarebytes.org, but got that same error message once again and installation failed. I have since tried to download from the alternative GT500.org site which has been suggested and although there are no error messages there and I am told that download has completed successfully, the program still fails to install. Link to post Share on other sites More sharing options...
Staff miekiemoes Posted May 5, 2009 Staff ID:78559 Share Posted May 5, 2009 Do anyone of you use Online Armor as a Firewall, Comodo Firewall or the Nvidia Networkaccess Firewall? Because I've seen this issue in all three cases already. They are causing an incomplete download of the database. This could be a coincidence ofcourse... Link to post Share on other sites More sharing options...
mona7865 Posted May 5, 2009 ID:78566 Share Posted May 5, 2009 FWIW: up till now I didn't experience any problems with updating (scheduled or manual) with OA Firewall (paid) version 3.5.0.14 installed.Malwarebytes' Anti-Malware 1.37 (= beta version 3)Database version: 2078Windows 5.1.2600 Service Pack 35/05/2009 17:07:06mbam-log-2009-05-05 (17-07-06).txtScan type: Quick ScanObjects scanned: 90629Time elapsed: 7 minute(s), 1 second(s)Just hope this might be of help. Link to post Share on other sites More sharing options...
Staff miekiemoes Posted May 5, 2009 Staff ID:78571 Share Posted May 5, 2009 Malwarebytes' Anti-Malware 1.37 (= beta version 3)That also explains it - a better "handling" in that Link to post Share on other sites More sharing options...
David HT Posted May 5, 2009 ID:78618 Share Posted May 5, 2009 Do anyone of you use Online Armor as a Firewall, Comodo Firewall or the Nvidia Networkaccess Firewall? Because I've seen this issue in all three cases already. They are causing an incomplete download of the database. This could be a coincidence ofcourse...My firewall is Zone Alarm. Link to post Share on other sites More sharing options...
yardbird Posted May 5, 2009 ID:78624 Share Posted May 5, 2009 Hi DavidHT! Hows your system running? with zone alarm. any errors? regards, YB Link to post Share on other sites More sharing options...
David HT Posted May 5, 2009 ID:78636 Share Posted May 5, 2009 Hi DavidHT! Hows your system running? with zone alarm. any errors? regards, YBHi YB, I am not aware of any problems or errors that I can attribute directly to Zone Alarm. Link to post Share on other sites More sharing options...
yardbird Posted May 6, 2009 ID:78702 Share Posted May 6, 2009 Hi again, David HT! Any errors in or with the Malwarebytes Program (thats what I meant to ask--just up to many hours) Because if there is a problem with Malwarebytes like you posted above? You need re-post & give the details, so a support team member can get it working with no errors. The end of your post above --the last sentence by you says: quote "the program still fails to install." keep us advised please... regards, Link to post Share on other sites More sharing options...
David HT Posted May 6, 2009 ID:78743 Share Posted May 6, 2009 Hi again, David HT! Any errors in or with the Malwarebytes Program (thats what I meant to ask--just up to many hours) Because if there is a problem with Malwarebytes like you posted above? You need re-post & give the details, so a support team member can get it working with no errors. The end of your post above --the last sentence by you says: quote "the program still fails to install." keep us advised please... regards,Hi YB, I have now been able to successfully install Malwarebytes, but perhaps mistakenly did so in a way which might not help clearly identify the culprit. I temporarily disabled both my Zone Alarm firewall and my Avast Anti Virus and installation of Malwarebytes was completely successful. These are programs which I have not previously had to disable during installation or updates. With hindisght, perhaps I should have disabled each one individually rather than simultaneously, to help identify which of them may be causing the conflict. But at least I now have Malwarebytes back on my computer. However, installation was only successful by using the Download button on the main page of the Malwarebytes website, which took me download.cnet.com. The link earlier in this thread to GT500.org still failed, even with firewall and anti virus disabled. Link to post Share on other sites More sharing options...
YoKenny1 Posted May 6, 2009 ID:78751 Share Posted May 6, 2009 David, I run avast! antivirus but not ZoneAlarm on Vista and XP and do not have a problem with MBAM on any of my systems. I choose not to run a software firewall other than Vista Firewall Control Free from SphinxSoftware discussed here:http://www.malwarebytes.org/forums/index.php?showtopic=12832 Link to post Share on other sites More sharing options...
David HT Posted May 6, 2009 ID:78849 Share Posted May 6, 2009 David, I run avast! antivirus but not ZoneAlarm on Vista and XP and do not have a problem with MBAM on any of my systems. I choose not to run a software firewall other than Vista Firewall Control Free from SphinxSoftware discussed here:http://www.malwarebytes.org/forums/index.php?showtopic=12832Thanks YoKenny. I am on XP and these are all programs that I have been using for a long while, so it's strange that this problem should only develop in recent days. However, I have had a separate problem for a few weeks, where System Restore fails to restore to a system checkpoint. Googling the error message related to that problem also suggested that either Zone Alarm or Avast could be possible culprits. Perhaps I need to ditch both of them !! Link to post Share on other sites More sharing options...
yardbird Posted May 6, 2009 ID:78873 Share Posted May 6, 2009 Thanks YoKenny. I am on XP and these are all programs that I have been using for a long while, so it's strange that this problem should only develop in recent days. However, I have had a separate problem for a few weeks, where System Restore fails to restore to a system checkpoint. Googling the error message related to that problem also suggested that either Zone Alarm or Avast could be possible culprits. Perhaps I need to ditch both of them !!don't ditch the AV program. Malwarebytes is for Malware/Spyware. You will need an AV program along side. Re-Post your error or contact the support team for MBAM support, put in a support ticket here: http://helpdesk.malwarebytes.org/login If you don't get the reply to help you with your error. Link to post Share on other sites More sharing options...
David HT Posted May 6, 2009 ID:78892 Share Posted May 6, 2009 don't ditch the AV program. Malwarebytes is for Malware/Spyware. You will need an AV program along side. Re-Post your error or contact the support team for MBAM support, put in a support ticket here: http://helpdesk.malwarebytes.org/login If you don't get the reply to help you with your error.When I say ditch it, I may replace it with AVG, which is what I have on my other pc. The MBAM support team have been exceptionally helpful, however now that I have managed to reinstall Malwarebytes without identifying the precise problem, the support ticket has been closed. But I can of course raise the issue again if the problem re-occurs, or if I can identify a precise cause which may also help other users here. I am grateful for the help and advice received here too. Link to post Share on other sites More sharing options...
yardbird Posted May 7, 2009 ID:78937 Share Posted May 7, 2009 When I say ditch it, I may replace it with AVG, which is what I have on my other pc. The MBAM support team have been exceptionally helpful, however now that I have managed to reinstall Malwarebytes without identifying the precise problem, the support ticket has been closed. But I can of course raise the issue again if the problem re-occurs, or if I can identify a precise cause which may also help other users here. I am grateful for the help and advice received here too.(sorry about the poor choice of words "ditch" ) The MBAM support team are Great! If the problem re-occurs? Post a message here, or a new thread. your welcome for the help we could provide here! regards, YB Link to post Share on other sites More sharing options...
Jaxryley Posted May 7, 2009 ID:79009 Share Posted May 7, 2009 After starting the PC and checking for updates then received the below error message. After anther update attempt it seemed to work ok. Link to post Share on other sites More sharing options...
Staff miekiemoes Posted May 7, 2009 Staff ID:79010 Share Posted May 7, 2009 This may happen once in a while where a download was incomplete. Just try again and all should be fine. Link to post Share on other sites More sharing options...
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