Psystorm Posted June 18, 2014 ID:843076 Share Posted June 18, 2014 Hi. First off, apologies if this is difficult to read - I've been up late the last two nights attempting to fix my machine. Anyway, my notebook is infected. Among other symptoms, the malware has shut down my firewall and virus protection - my computer is completely naked. Therefore, I'm posting this from a family member's machine. I installed Malwarebytes as one of my first responses - I know how effective it is - but it won't run properly. If I install it and run, it freezes about ten seconds into the updating process. If I try to import the database (rules.ref and database.conf, right?) from an uninfected machine and the attempt to run a scan, it goes about three seconds, according to the timer, and then says the database is corrupt. If I then go to the Malwarebytes ProgramData folder, it's near-empty. The subfolders and some of their content is still there, but every file in the root Malwarebytes folder is gone. I've been running Chameleon - none of them trigger. I've done this in normal Windows, in Safe Mode with Networking, in Safe Mode without Networking and attempting to import the database - with a Cleaner run between each install, to make sure, as the program is useless after one attempt. I've run two Chkdsks, they both found the same 44 reparse records. I attempted to run the specificed defrag.bat (yeah, I know that's advice for MBAM 1, I was willing to try anything), but all that batch file did was bring up a command prompt that endlessly entered 'defrag "C:"' without doing anything any of the times. I've run the rkill thing, it found no problems (by the way, rkill.pif leads to a 404). I've also tried a dozen other things with other programs and things, and nothing's worked. I need this computer to work, haven't backed up nearly recently enough, and used to work at a computer repair place, so I'm feeling pretty pathetic about not being able to fix my own computer this time. Any advice?Addition.txtFRST.txt Link to post Share on other sites More sharing options...
Staff gringo_pr Posted July 23, 2014 Staff ID:856698 Share Posted July 23, 2014 Hello I would like to apologize for the delay and ask if you still need help with this? Gringo Link to post Share on other sites More sharing options...
Psystorm Posted July 23, 2014 Author ID:856713 Share Posted July 23, 2014 HelloI would like to apologize for the delay and ask if you still need help with this?GringoNah, ended up ripping out the hard drive, putting it in an external enclosure, and running copious amounts of scans from another machine - cleared it up, but left enough corrupted files and missing crucial stuff that I backed up my stuff, formatted and reinstalled - interestingly, one of the items that was broken after the cleaning was MBAM, which was still acting like it did when the machine was infected. Link to post Share on other sites More sharing options...
Staff gringo_pr Posted July 24, 2014 Staff ID:857098 Share Posted July 24, 2014 Thank you for letting me know and sorry again for taking so long Gringo Link to post Share on other sites More sharing options...
Psystorm Posted July 24, 2014 Author ID:857143 Share Posted July 24, 2014 S'okay - it was a challenge, and not one I solved to my satisfaction - but I have a working computer, and almost all my files, and all it cost me was time. So, I count that as a win - although not a perfect one, but I need to be less of a perfectionist anyway. Link to post Share on other sites More sharing options...
Staff gringo_pr Posted July 24, 2014 Staff ID:857300 Share Posted July 24, 2014 Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you. Link to post Share on other sites More sharing options...
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