Malwarebytes not responding

[Ronald88]

Hello, i've noticed my Malwarebytes Premium has not been responding. I tried reinstalling but it still doesn't work.

 

I don't know what to do, i'm afraid i have some sort of infected file.

 

I have added the DDS files, i don't know how this works exactly but could someone please look at them?

 

DDS.txt

Attach.txt

[daledoc1]

Hello and :

 

Did you uninstall MBAM? (I do not see it listed among your installed programs.)

Also, it appears that you have both Windows Defender and ESET installed and running - have you tried disabling Windows Defender?

 

Let's start with this basic troubleshooting:

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the requested logs - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please post back and let us know how it goes.

 

Thank You,

[Ronald88]

Hello and :

 

Did you uninstall MBAM? (I do not see it listed among your installed programs.)

Also, it appears that you have both Windows Defender and ESET installed and running - have you tried disabling Windows Defender?

 

Let's start with this basic troubleshooting:

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the requested logs - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please post back and let us know how it goes.

 

Thank You,

Hey, that's a really quick response. I actually googled it and i used the MBAM clean removal. Malwarebytes is now running.

 

From these logs, if i have an infection on my PC, Would you be able to see it? Ultimately my question is do i have an infection on my PC since i had no virus scanner running i think.

 

I installed ESET out of panic to quickly scan my computer.

 

Thanks!

[daledoc1]

Hi:
 
Glad you now have MBAM up and running now.
 
We aren't permitted to work on possible malware-related issues in this sub-section of the forum.
(And DDS has been replaced by more thorough scanning tools, such as FRST.)
 
So, if you are concerned that you might be infected, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will assist you with checking the system and with cleaning any infections and repairing malware damage.

Thanks,