Infected and Chameleon won't help

[donmc]

Chameleon gets halfway through scanning and then says it has terminated and unable to start the scan. 

FRST.txt

Addition.txt

[kevinf80]

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Please download RKill from here: http://www.bleepingcomputer.com/download/rkill/

 

There are three buttons to choose from with different names on, select the first one and save it to your desktop.

 

• 
  

Double-click on the Rkill desktop icon to run the tool.
If using Vista or Windows 7, right-click on it and Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this in your next reply.
If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a time.
If the tool does not run from any of the links provided, please let me know.

 

Next,

 

Open Malwarebytes 2.0, run a Threat Scan

 

• 
  

On the Dashboard, click the 'Update Now >>' link
After the update completes, click the 'Scan Now >>' button.
Or, on the Dashboard, click the Scan Now >> button.
If an update is available, click the Update Now button.
A Threat Scan will begin.
When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
In most cases, a restart will be required.
Wait for the prompt to restart the computer to appear, then click on Yes.

 

Post log:

 

• 
  

After the restart once you are back at your desktop, open MBAM once more.
Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.

 

Let me see those logs, also give an update on any remaining issues or concerns...

 

Kevin

 

fixlist.txt

[ILM126]

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Please download RKill from here: http://www.bleepingcomputer.com/download/rkill/

 

There are three buttons to choose from with different names on, select the first one and save it to your desktop.

 

 

•  

   

• Double-click on the Rkill desktop icon to run the tool.

   

   

• If using Vista or Windows 7, right-click on it and Run As Administrator.

   

   

• A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

   

   

• A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this in your next reply.

   

   

• If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a time.

   

   

• If the tool does not run from any of the links provided, please let me know.

   

   

 

 

Next,

 

Open Malwarebytes 2.0, run a Threat Scan

 

 

•  

   

• On the Dashboard, click the 'Update Now >>' link

   

   

• After the update completes, click the 'Scan Now >>' button.

   

   

• Or, on the Dashboard, click the Scan Now >> button.

   

   

• If an update is available, click the Update Now button.

   

   

• A Threat Scan will begin.

   

   

• When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

   

   

• In most cases, a restart will be required.

   

   

• Wait for the prompt to restart the computer to appear, then click on Yes.

   

   

 

 

Post log:

 

 

•  

   

• After the restart once you are back at your desktop, open MBAM once more.

   

   

• Click on the History tab > Application Logs.

   

   

• Double click on the scan log which shows the Date and time of the scan just performed.

   

   

• Click 'Copy to Clipboard'

   

   

• Paste the contents of the clipboard into your reply.

   

   

 

 

Let me see those logs, also give an update on any remaining issues or concerns...

 

Kevin

 

A) I got the Fixlog file.

B) The reason why I'm here is because that I can't open MBAM. I have tried to use Chameleon to open MBAM but it failed. Previously when I scanned by laptop, a virus came up as a Trojan bug. It turns your folders into .exe and hides then from view, even if you turn your "see hidden folders" on. I'm not sure what to do now. It came up this once: "Trojan.Downloader"

 

I can't scan my laptop with MBAM but I do have Windows Defender. I use this laptop for school so I'm worried that I might infect the school system. I really need to find a way to fix it. What should I do?

 

Thanks.

Fixlog.txt

Rkill.txt

mbam-log-2014-06-12 (20-36-58)extra.txt

[kevinf80]

Download the following program to your desktop:

 

Unhide tool

 

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.

Please be patient as this may take several minutes to run, it will scan and fix all Hard drives on your system. You will see a new window with the drive being processed, typically C:\  as below:

 

 

Changing as the next drive is processed as below, (if required):

 

 

You will get a success alert at the end.

 

 

Re-boot and see if your files are present.

[donmc]

Kevin,

Malwarebytes 2.0 still won't run after doing the fix. I uninstalled and redownloaded it but there are runtime errors that show up as it is being installed. When I try to run it then, nothing happens.

Fixlog.txt

Rkill.txt

[kevinf80]

Did you run the UnHide tool, did that make any difference to the "hidden" folder you mention? Run the following:

 

Download TDSSKiller and save it to your Desktop.

 

Make sure TDSSKiller.exe  is on the Desktop itself, not within a folder on the desktop.

 

Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

 

"%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt

 

If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.

If Malicious objects are found, do NOT select Delete or Cure. Change the action to Skip, When it is done, a log file should be created on your C: drive called "TDSSKiller.txt" please copy and paste the contents of that file here.

 

Kevin..

[AdvancedSetup]

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