MSVCR100.dll crash help

[MRCS]

Staff members AdvancedSetup and Maurice Naggar referred me over here from the topic I started ( https://forums.malwarebytes.org/index.php?showtopic=150636#entry841696 ).  Version 2.0.2.1012 (free) crashes due to Faulting Module MSVCR100.dll when I try to update the database and when I skip updating the database and run the Threat scan.  I have attached the diagnotic files again here.  

 

Until I tried to do this upgrade (clean install) I was using version 1.75 and never had a problem with the database update nor had a virus.

 

I'm using Windows 7 Home Premium 32-bit.

FRST.txt

Addition.txt

CheckResults.txt

[Maurice Naggar]

These steps are for  member MRCS only. If you are a casual viewer, do NOT try this on your system!
If you are not  MRCS and have a similar problem, do NOT post here;  start your own topic

Hello MrCS,

 

Do not run or start any other programs while these utilities and tools are in use!
Do NOT run any other tools on your own or do any fixes other than what is listed here.
If you have questions, please ask before you do something on your own.

 

I am attaching a zip file.  Please save it to your desktop ( for ease of access). Then unzip the content to the Desktop.

Now do a right-click on Fixa.reg and select MERGE and allow the merge into the registry.

 

If it does not go thru or there is a hiccup, then please stop and tell me about it.

Now, ( but only if the program is running) lets shutdown the realtime Malwarebytes Anti-Malware. Go to the desktop Taskbar. See the blue-color MBAM icon in the notification area.
Do a Right-click on it with your mouse, and select EXIT.

I have attached a 2nd zip file (  Netconf-batch-file.zip )which you need to Save to your system.

Once saved, unzip it to extract all contents.   which will be 2 files.
Next, double-click on **net_replacement.bat** file.
It should run fairly quickly in a command-prompt window.

Once that is done, restart the Anti-Malware and let me know if it works normally.

 

You should be able to start and do a Threat Scan.

 

Start the Anti-Malware program.
on the Dashboard, click the **Scan Now >>** ( link)  button.
If an update is available, click the Update Now button.
A Threat Scan will begin.
When the scan is complete, if there have been detections, click **Apply Actions** to allow MBAM to clean what was detected.
In some cases, a restart will be required.
Wait for the prompt to restart the computer to appear, then click on Yes.



Click on the **History tab** > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click **'Copy to Clipboard'**
Paste the contents of the clipboard into your reply.

Fixa.zip

Netconf-batch-file.zip

[MRCS]

Thank you for your response. I spent the better part of yesterday working on this problem and I think you will find the following interesting, to say the least.

A very short time ago I backed up my system partition (using XXClone) and I wanted to test the idea that MS Visual 2010 was needed. I loaded the same version as your msvcr100.dll (10.0.40219.325). MBAM installed, updated, and ran with no problem. I have not made any changes to my system since the backup. I used the exact same procedure on my main install, going so far as to reinstall 1.75, and it still would not work. It had the same problems when I tried installing in Safe Mode with Networking. So, it would seem to me that MBAM Set-up has some assumptions about system configurations and my particular configuration is confusing it.

I have attached a text excerpt from my BCD boot loader. I will be glad to replace the Net.conf file per your post if you still want me to after reading this post. When I boot to the backup, it seems to freak out EMET as there are many errors in the Event Viewer. However, I disable EMET (the original ver. 4.0, not the update) in msconfig when I try to install MBAM on the main Win7 drive. Other than that, I have very clean boot for start up. Here are the only differences I can discern from the two installs of Win7:

1) My first disk, as the BIOS sees it, is my old XP install and the third disk is my backup disk, both being SATA. I bought a SSD drive for Win7, which was about a year ago, and it is the second drive.

2) Both the Win7 main install and backup use the same boot partition, which is on the SSD drive, although I do have a backup of the boot partition on the backup disk.

BCD.txt

[MRCS]

I went ahead and ran your two files, and then MBAM updated and ran normally. I have attached the log file as you requested. Thank you very much for your assistance.

 

 

6-15-14.txt

[Maurice Naggar]

That was a good run.  And I see the database was updated too.

 

Would you please do this, too:

 

Please download Rkill by Grinler and save it to your desktop. You only need for 1 of these to work.
http://download.bleepingcomputer.com/grinler/rkill.com

If the first does not work, go to the 2nd or a next.
http://download.bleepingcomputer.com/grinler/rkill.scr  {link 2}
http://download.bleepingcomputer.com/grinler/rkill.pif   {link 3}
http://download.bleepingcomputer.com/grinler/rkill.exe    {link 4}

Double-click on the Rkill desktop icon to run the tool.
If using Vista or Windows 7 or 8, right-click on it and select Run As Administrator.

A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
If the tool does not run from any of the links provided, please let me know.
If your antivirus program gives a prompt message, respond positive to allow RKILL to run.
If a malware-rogue gives a message regarding RKILL, proceed forward to running RKILL
IF you still have a problem running RKILL, you can download http://download.bleepingcomputer.com/grinler/iExplore.exe  or http://download.bleepingcomputer.com/grinler/eXplorer.exe , which are renamed copies of rkill.com, and try them instead.

When all done, rkill.txt log file will be on your desktop. Attach contents of Rkill.txt into a reply.

[MRCS]

Rkill.txt attached.

 

Rkill.txt

[Maurice Naggar]

These steps are for  member MRCS only. If you are a casual viewer, do NOT try this on your system!
If you are not  MRCS and have a similar problem, do NOT post here;  start your own topic

 

 

Hello,

Save the attached W7SERV.zip file to the Desktop.

Now, close your open windows apps. Navigate ( position to ) the desktop so you can see the saved file.

 

Next then, un-zip ( extract all ) of W7SERV.zip to the desktop.

 

Right-click on W7SERV.bat and select Run as Administrator and allow to run.

This should run very quickly in a command-prompt-window then it should restart Windows.

 

Kindly provide a new status report:  How is your system now?

 

I would like for you to start the program.  Please look at the Dashboard screen.  Does it have the green-color bar with the check-mark "Your system is fully protected" ?

Does the top bar on the window show version **2.0.2.1012** ?    { you can also check Settings >> About button }

now, click on the **My Account** icon at the very top bar.   Does that show license state as "Licensed" ?  ( assuming you have a paid License)
let me know about all those

Click the **Settings** icon >> then **Detection and Protection**
are the 2 protections on for Malware protection + Malicious website protection ?    ( assuming you have a paid License)

Please let me know if you have any questions or need further assistance.

W7SERV.zip

[MRCS]

"How is your system now?"
Fine.

 

"Does it have the green-color bar with the check-mark "Your system is fully protected" ?"

No, it says: Malwarebytes Anti-Malware (free)

 

"Does the top bar on the window show version **2.0.2.1012** ?"

Yes.

 

"Does that show license state as "Licensed" ?"

I do not have a paid license.

 

"are the 2 protections on for Malware protection + Malicious website protection ?"

I do not have a paid license.

[Maurice Naggar]

Good to know that the system is doing well.

You should delete the tools I had you use:

FRST,exe

FRST.txt

Addition.txt

RKILL

mbam-check.exe

 

For your possible future reference, make a note for these resources:

We do have a online Knowledge Base that has several help articles & references.
You should also mark our web portal Help pages for future reference:
http://www.malwarebytes.org/support/consumer/

There is a online Help guide for Version 2 at this link
http://www.malwarebytes.org/support/guides/mbam/

 

I wish you well.