Licensing question

[nrdrge]

I work at an MSP and one of our favorite tools to use for infections was the standalone MalwareBytes download for a one-off scan. Recently the licensing language had changed to not allow for commercial use. Then it changed again to allow for "internal business purposes". I'm of the mind that this falls within our use (i.e., helping clean a client's computers) but my colleagues disagree. We've had a moratorium on using MWB since then because we don't want to use the software illegally (obviously), but I was hoping someone here could help clarify what would constitute as fair use under our scenario. Any help or guidance would be appreciated.

 

Thanks!

[Firefox]

Hello and

 

The consumer version of Malwarebytes is not intended to be used for cleaning business computers. Sounds like what you need is Malwarebytes Techbench this was made for shops such as the one your working in...

[nrdrge]

Thank you for the clarification! If you'll indulge me a little further - From what I'm seeing MWB Techbench seems to be limited to a USB stick. We do 98% of our work remotely. Is there a way to leverage Techbench into a remote solution?

[Firefox]

I am not on the Malwarebytes staff, not with the development group, that question would be best answered by someone on staff, best if you asked that question in the Techbench section of the forum HERE

[David H. Lipman]

Thank you for the clarification! If you'll indulge me a little further - From what I'm seeing MWB Techbench seems to be limited to a USB stick. We do 98% of our work remotely. Is there a way to leverage Techbench into a remote solution?

 

Malware removal should NOT be done remotely.  It should be hands-on. 

You might have to take the drive out and put it on a another computer or boot from a different OS from USB or CD/DVD media.

 

Malware performs self preservation and those techniques will obfuscate and protect the malware in a running OS.  When you boot outside the infected OS those self preservation techniques are not in place allowing better malware removal.