postantalope21 Posted June 11, 2014 ID:840496 Share Posted June 11, 2014 Whats up guys please listen to my problem i have been working on if for 4 days now... I have already payed for the pro version but when i try to open malwarebytes it asks permission and i say yes. Then it wont open and the computer acts like i never clicked it... I can tell the computer tried to run it but it stopped halfway... very weird... I ran the windows troubleshoot and it says the error is that malwarebytes is incompatible all together. I have ran the program many times before this with no problems before. I have tried every way i know how to fix it!! Now for the most weird thing off all.... This computer has no viruses or malware that i know of due to avast antivirus that i have... Please help as soon as possible its been so frustrating! Link to post Share on other sites More sharing options...
postantalope21 Posted June 11, 2014 Author ID:840499 Share Posted June 11, 2014 With the commuter knowledge that i have i should have been able to fix this but i don't know whats going on here.... Link to post Share on other sites More sharing options...
Firefox Posted June 11, 2014 ID:840501 Share Posted June 11, 2014 Hello and Let's try this first....Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2xIf that does not correct the issue, then please read the following and post back the requested logs - Diagnostic LogsNOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their SolutionsThank You, Firefox Link to post Share on other sites More sharing options...
postantalope21 Posted June 12, 2014 Author ID:840515 Share Posted June 12, 2014 Thanks for the warm welcome! I tried the first thing you told me to do the computer told me the same thing with a error. ugh. Do i just copy and paste the logs onto the thread? Link to post Share on other sites More sharing options...
Firefox Posted June 12, 2014 ID:840517 Share Posted June 12, 2014 Yes you can copy and paste if you like, but we usually prefer if you attach them, click on More Reply Options below the window where you type the replies and you will be given the option to upload files.... Thanks Link to post Share on other sites More sharing options...
postantalope21 Posted June 12, 2014 Author ID:840519 Share Posted June 12, 2014 Thanks for helping me! I noticed some errors so you might know whats wrong. Addition.txtCheckResults.txtFRST.txt Link to post Share on other sites More sharing options...
Firefox Posted June 12, 2014 ID:840521 Share Posted June 12, 2014 You should back up your registry and then go in and remove all these entries from the compatibility mode in the Registry and then reboot and see if you're still having an issue or not. (especially the one for Malwarebytes)If you need further directions please let us know.Compatibility Flag Settings (Any MBAM file listings should be removed):=======================================================================HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exeREG_SZ ELEVATECREATEPROCESS C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeREG_SZ ~^ WINXPSP3HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exeREG_SZ ELEVATECREATEPROCESS Link to post Share on other sites More sharing options...
postantalope21 Posted June 12, 2014 Author ID:840522 Share Posted June 12, 2014 Alright I see man. Can your give me directions to do this? I don't want to screw this up since i personally don't own the commuter with the problems. Link to post Share on other sites More sharing options...
postantalope21 Posted June 12, 2014 Author ID:840524 Share Posted June 12, 2014 Please excuse the typos I just got done with a Nike combine so im kinda tired... The perks of being a national athlete. haha Link to post Share on other sites More sharing options...
Firefox Posted June 12, 2014 ID:840525 Share Posted June 12, 2014 Being that your not to familiar with the steps, and probably due to the fact that we will need to run other tools that we can not run in this section of the forum... its will best to seek some Expert assistance. The experts will be able to guide you step by step and get you back to working order. Please follow the advice from here: Available Assistance for Possibly Infected Computers and one of the Experts will help you check on your system further. Thanks Link to post Share on other sites More sharing options...
postantalope21 Posted June 12, 2014 Author ID:840526 Share Posted June 12, 2014 Thanks for the help! Means alot! Hopefully i can help people with similar problems in the future on the forum! Once again thanks! Link to post Share on other sites More sharing options...
Firefox Posted June 12, 2014 ID:840530 Share Posted June 12, 2014 Your welcome, the experts will get it all sorted out for you, you will just have to be patient as there is a back log in that area of the forum. Do not bump or reply to the topic until one of the experts has taken your topic and has started to assist you. Bumping or replying to your own topic will only prolong your being assisted. Link to post Share on other sites More sharing options...
Firefox Posted June 12, 2014 ID:840560 Share Posted June 12, 2014 Mods/Admins you can close this topic as I helped this person over PM.... Thanks Link to post Share on other sites More sharing options...
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