Several problems

[meathome]

I emailed MBAM help yesterday and got a reply that it would take 3 - 4 days to get an answer. Figured I'd try this forum for some help in the meantime.

 

When I switched on ym computer yesterday my MBAM wouldn't work and I had the following prolbems:-

 

1) When attempting to update, Malwarebytes says it cannot access the update server.

2) Real-time protection is active, but malicious website protection isn't.

3) Malwarebytes settings are all screwed up and won't stay set.

 

Any help out there, please?

[Firefox]

Hello and

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the requested logs - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank You,

Firefox

[meathome]

Here are my log results as per your instructions.

CheckResults.txt

Addition.txt

FRST.txt

[AdvancedSetup]

The logs indicate that multiple processes are crashing or not running correctly including your NETGEARGenieDaemon and MBAM and others. 

You also have an Alternate Data Stream on a file which is rare for most users.

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thanks

[meathome]

Hi,

 

Thanks for the info. I'm surprised to hear about the NETGEARGenieDaemon as I no longer have Netgear Genie installed.

 

I don't have a clue what you mean by Alternate Data Stream on a file so ... I can't even reply to that one!

 

I am currently running a scan after following instructions about the Chameleon thing.

[AdvancedSetup]

Please follow the advice above and post the requested logs in the other forum and someone will assist you further.

 

Thanks again