Database not updating

[jeddat1]

I have this same problem - I saw in another forum to run this:

http://tools.malware...rebytes_cdn.exe

I did Traceroute Malwarebytes CDN version 1.5 

 

Tue 06/10/2014 

 9:01:30.57 

 

Phase #1 

Tracerouting: data-cdn.mbamupdates.com 

Tracing route to gs1.wpc.v2cdn.net [72.21.81.253]over a maximum of 30 hops:  1     2 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]   2    11 ms    10 ms     9 ms  L100.DLLSTX-VFTTP-51.verizon-gni.net [173.71.58.1]   3    14 ms    15 ms    10 ms  G0-5-2-7.DLLSTX-LCR-21.verizon-gni.net [130.81.107.22]   4    61 ms    28 ms    26 ms  so-4-1-0-0.DFW9-BB-RTR1.verizon-gni.net [130.81.151.242]   5   115 ms    83 ms    59 ms  0.ae3.XL3.DFW7.ALTER.NET [152.63.3.229]   6    14 ms    17 ms    14 ms  TenGigE0-4-0-0.GW4.DFW13.ALTER.NET [152.63.97.177]   7    15 ms    10 ms    13 ms  teliasonera-gw.customer.alter.net [63.65.123.46]   8    14 ms    10 ms    12 ms  edgecast-ic-153364-dls-bb1.c.telia.net [213.248.94.102]   9    15 ms    10 ms    12 ms  72.21.81.253 Trace complete. 

DNS Info 

Server:  Wireless_Broadband_Router.home

Address:  192.168.1.1

 

Name:    gs1.wpc.v2cdn.net

Address:  72.21.81.253

Aliases:  data-cdn.mbamupdates.com, wpc.1d00.edgecastcdn.net

 

============================================================ 

 

 

 

Phase #2 

Tracerouting: llnw.data-cdn.mbamupdates.com 

Tracing route to mwbyte.vo.llnwd.net [68.142.123.254]over a maximum of 30 hops:  1     1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]   2    11 ms    10 ms     9 ms  L100.DLLSTX-VFTTP-51.verizon-gni.net [173.71.58.1]   3    15 ms    21 ms    12 ms  G0-3-4-0.DLLSTX-LCR-22.verizon-gni.net [130.81.212.38]   4    61 ms    12 ms    12 ms  ae8-0.DFW9-BB-RTR2.verizon-gni.net [130.81.162.160]   5    56 ms    13 ms    12 ms  0.ae3.XL4.DFW7.ALTER.NET [152.63.3.233]   6    20 ms    22 ms    26 ms  TenGigE0-7-0-1.GW5.DFW13.ALTER.NET [152.63.97.82]   7    24 ms    13 ms    12 ms  llnw-gw.customer.alter.net [152.179.51.238]   8     *        *       13 ms  cdn-68-142-123-254.dal.llnw.net [68.142.123.254] Trace complete. 

DNS Info 

Server:  Wireless_Broadband_Router.home

Address:  192.168.1.1

 

Name:    mwbyte.vo.llnwd.net

Addresses:  68.142.123.254, 68.142.122.70

Aliases:  llnw.data-cdn.mbamupdates.com

 

============================================================ 

 

 

 

Phase #3 

Tracerouting: edge.data-cdn.mbamupdates.com 

Tracing route to gs1.wpc.v2cdn.net [72.21.81.253]over a maximum of 30 hops:  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]   2    10 ms     9 ms    10 ms  L100.DLLSTX-VFTTP-51.verizon-gni.net [173.71.58.1]   3    14 ms    11 ms    19 ms  G0-5-2-7.DLLSTX-LCR-21.verizon-gni.net [130.81.107.22]   4    23 ms    30 ms     9 ms  so-4-1-0-0.DFW9-BB-RTR1.verizon-gni.net [130.81.151.242]   5    14 ms    12 ms    12 ms  0.ae3.XL3.DFW7.ALTER.NET [152.63.3.229]   6    14 ms    18 ms    19 ms  TenGigE0-6-4-0.GW4.DFW13.ALTER.NET [152.63.101.21]   7    13 ms    12 ms    14 ms  teliasonera-gw.customer.alter.net [63.65.123.46]   8    11 ms    12 ms    12 ms  edgecast-ic-153364-dls-bb1.c.telia.net [213.248.94.102]   9    11 ms    13 ms    12 ms  72.21.81.253 Trace complete. 

DNS Info 

Server:  Wireless_Broadband_Router.home

Address:  192.168.1.1

 

Name:    gs1.wpc.v2cdn.net

Address:  72.21.81.253

Aliases:  edge.data-cdn.mbamupdates.com, wpc.1D00.edgecastcdn.net

 

============================================================ 

 

Finished at:  9:02:06.35 

 

and this is result:

[Maurice Naggar]

Hello Jeddat1 and welcome aboard.

 

Would you tell us more detail on just what your problem is with the program?   Details are good to have, as each system & configurations, conditions can well be different.

Describe the how / what / where / detail of your issue.

 

Also, has there been a case where the program has "aborted"    ( some would call "crash") ?

 

Please download the Farbar Recovery Scan Tool from the links (below):   Get the one that matches the "bit" ness of your Windows.

NOTE:  How to tell if your PC running the 32-bit or 64-bit version of Windows?  See this Microsoft article
http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

On Windows 8, do a right click on "This PC" icon on the desktop >> then select **Properties.**

 

If you cant figure out what you have, then get both and then get & run the 1st  --- if no joy, get & run the 2nd one.    { i.e., try both}

Download link for **32-Bit version**: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/

Download link for **64-Bit Version**: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/

save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Double-click FRST.exe to run it.
When the tool opens click Yes to disclaimer.
Press the Scan button.
It will make a log ( **FRST.txt** ) in the same directory the tool is run.

Please attach that log to your reply.
The first time the tool is run, it makes a second log ( **Addition.txt** ).
Please attach that to your reply as well

 

Also,

This tool will collect some information on the installation of Malwarebytes and create a report I need to review:
Download mbam-check.exe and save it to your desktop    from  http://downloads.malwarebytes.org/file/mbam_check
On Vista/Windows 7, 8, Right-click on mbam-check.exe & select Run as Administrator & allow to Run.
On XP,Double-click on mbam-check.exe to run it.
It should then open a log file CheckResults.txt
You should attach the **CheckResults.txt** file located on your desktop so that I can review.

 

 

NOTE: If the program is not "crashing" and this is only about a "update server connection" issue, try a direct-cable connection instead of the wireless.