Program Not Responding Issue

[JonACDCAS]

I start malwarebytes but when I go to scan or update definitions, it turns to not responding. I have tried fully uninstalling and reinstalling and disabling my antivirus protection. Neither seemed to work.  I attached the log files that I ran. Thanks.

 

 

Addition.txt

CheckResults.txt

FRST.txt

[John L. Galt]

Hi,JonACDCAS, and
 
I know that you've tried uninstalling, but have you tried the clean removal process? See MBAM Clean Removal Process 2x.

 

If that does not work, then please rerun those tools you ran for those logs and repost the logs (new ones, after using the clean removal process) and we'll get going from there.

NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions

Thank You

[JonACDCAS]

Thanks for the quick reply John, I did do the clean removal process and that did not work. The logs I attached are from after doing said clean removal process.

[Maurice Naggar]

Hello JohnACD and welcome aboard the forum.

 

I would ask you, if there was some change recently made by you about any aspect of your login-account or Windows login?

I see these lines from the Windows system event log

 

Error: (06/10/2014 09:42:06 AM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1505) (User: ACDCAS)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.
 

That one is something you may want to pursue on your own.

 

About the Anti-Malware program itself:

As we go along, it is very important that you give all detail about how / when/ the detail on what did not work, and the "error message" as appropriate.

 

Now, I see by your log that the program had an abnormal termination / a "abend".

 

Please try this with me and follow my guidance.  dont do any "fixes" on your own.

 

Do a Windows Logoff >> Shutdown >> Restart

 

Next, ( but only if the program is running) lets shutdown the realtime Malwarebytes Anti-Malware. Go to the desktop Taskbar. See the blue-color MBAM icon in the notification area.
Do a Right-click on it with your mouse, and select EXIT.

I have attached a zip file which you need to Save to your system.

Once saved, unzip it to extract all contents.   which will be 2 files.
Next, double-click on **net_replacement.bat** file.
It should run fairly quickly in a command-prompt window.

Once that is done, restart the Anti-Malware and let me know if it works normally.

Netconf-batch-file.zip

[JonACDCAS]

I explored the error you pointed out in the quote further. I found a fix via microsoft for that issue and that seemed to fix my issue with malwarebytes as well, so everything is working fine now. Thank you for your help!

[Maurice Naggar]

I would appreciate knowing what that MS fix is all about.

 

I am glad to know that all is fine now.

Stay safe.