Malicious website protection repeatedly getting disabled, and other problems

[Goetia]

Hello,

 

I've recently been having an issue with Malwarebytes recently (as in, just today). Malwarebytes' malicious website protection is repeatedly being disabled, and it becomes disabled again not too long after I re-enable it. I'm also getting a message that says that the Malwarebytes anti-malware database is missing or corrupt. I've been clicking yes and redownloading the database, which leads to MBAM scanning my computer, but no malware is being found. I don't know that to do. What do you recommend?

 

On another note, as of 2.0, MBAM often gets stuck on singular files during scans for periods of about an hour. How would I solve this problem as well? MBAM used to only take 11-15 minutes to scan my computer beforehand.

[John L. Galt]

Hi,Goetia, and

• Please try the following and let us know if this corrects your issue or not. MBAM Clean Removal Process 2x
• If that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions

Thank You

[kewfriend]

I am also getting this after the latest Windows 7 updates delivered on 10th July. Everytime I do 'Fix Now' it fixes and then reverts back. This is not a user problem but a Malwarebytes problem. I am a premium user.

[kewfriend]

Check file loaded for your perusal.

Kewfriend Checkfile.txt

[kewfriend]

I have also run the MBAR utility and no infections found.

[daledoc1]

Hello and , @kewfriend:
 
We are disappointed to hear that you are having issues with the program.
Each computer is unique.
Problems that sound "the same" most often are not.
The same is true for solutions.
They most often need to be individualized.

Even though this topic was started by another user a month ago and (s)he has not returned, it is less confusing for everyone if we try to stick to "one user per topic".
And we need a bit more information about your system in order to better assist you.
 
So, I suggest the following:

 

•  Please read the following pinned topic - Diagnostic Logs
• Then, please start a NEW, SEPARATE topic using the button and include ALL 3 requested logs in that post.

The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.

Thanks for your patience and understanding,

[kewfriend]

Thank you. I will start a new topic as soon as I am back again in the UK at the end of the week. Currently on a Windows8 machine not showing the problem.

[daledoc1]

OK, that sounds like a plan.

 

We will be here.

 

Have a safe trip,