Malwarebytes Anti-Malware has stopped working

[BuddahBoy]

Cannot start program - keep getting the above message and options are close program or search web for solution and close program.  

 

Win 7 Pro 64bit
Have the pro version of mbam

 

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: mbam.exe

  Application Version: 1.0.0.532

  Application Timestamp: 53518532

  Fault Module Name: MSVCR100.dll

  Fault Module Version: 10.0.40219.325

  Fault Module Timestamp: 4df2be1e

  Exception Code: 40000015

  Exception Offset: 0008d6fd

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 8374

  Additional Information 2: 83748d7ce6919cf452bf5c3838e036f3

  Additional Information 3: 2e01

  Additional Information 4: 2e01b10c887fd7f971b05773252074ee

 

Would help any assistance.  

 

Thank you
Ron

 

[BuddahBoy]

Following up - uninstalled and attempted to reinstall mbam - 

During install got error messages 4 or 5 times (screenshots attached) and the program would not install or run

 

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: mbam.exe

  Application Version: 1.0.0.532

  Application Timestamp: 53518532

  Fault Module Name: MSVCR100.dll

  Fault Module Version: 10.0.40219.325

  Fault Module Timestamp: 4df2be1e

  Exception Code: 40000015

  Exception Offset: 0008d6fd

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 8374

  Additional Information 2: 83748d7ce6919cf452bf5c3838e036f3

  Additional Information 3: 2e01

  Additional Information 4: 2e01b10c887fd7f971b05773252074ee

 

Thanks much

[Maurice Naggar]

Hello BuddaB and welcome aboard.

 

Dont do any changes on your own.  Please hold on / give me a few minutes to look this over.

[Maurice Naggar]

In what context ( what was going on) when your system got the Appcrash?

 

Did you reboot the system before jumping to the attempt for re-install?

 

Please only just attach the logs/reports.

 

I will need more information to try to see what is going on.

 

Please download the Farbar Recovery Scan Tool from here:

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/

save it to your desktop.

RIGHT-click on **FRST64.exe** and select Run as Administrator to start it and reply Yes to allow to run when prompted by Windows.

When the tool opens click Yes to disclaimer.
Press the Scan button.
It will make a log (**FRST.txt**) in the same directory the tool is run.

Please attach that log to your reply.
The first time the tool is run, it makes a second log (**Addition.txt**).
Please attach that to your reply as well
 

[BuddahBoy]

Greetings and thank you for your quick response.  

 

In what context ( what was going on) when your system got the Appcrash?

Went to run a scan on a file and noticed that the program would not start

 

Did you reboot the system before jumping to the attempt for re-install?

Yes

 

Attaching the two log files

 

Thank you once more, I greatly appreciate it.  

 

Ron

Addition.txt

FRST.txt

[Maurice Naggar]

I am moving your topic to malware removal sub-forum.  I'll have some other replies coming up.

[BuddahBoy]

Thank you Maurice

[Maurice Naggar]

Save the attached file Fixlist.txt    to the same location where you have FRST.exe   ---- the Desktop

It needs to be saved Next to the "Farbar Recovery Scan Tool" (FRST) program (If asked to overwrite an existing one please allow)

Run FRST64 again but this time press the "Fix" button just once and wait.

When finished, it will make a log (fixlog.txt) next to FRST.
Please attach the Fixlog.txt  into a reply.

 

Step 2

First, ( but only if the program is running) lets shutdown the realtime Malwarebytes Anti-Malware. Go to the desktop Taskbar. See the blue-color MBAM icon in the notification area.
Do a Right-click on it with your mouse, and select EXIT.

 

{ If you do not have the realtime protection on, you can ignore the line above about the exit step.}

I have attached a zip file which you need to Save to your system.

Once saved, unzip it to extract all contents.   which will be 2 files.
Next, double-click on **net_replacement.bat** file.
It should run fairly quickly in a command-prompt window.

Once that is done, restart the Anti-Malware and let me know if it works normally.

Fixlist.txt

Netconf-batch-file.zip

[BuddahBoy]

Greetings Maurice, 

 

I attach the fixlog.txt file generated following the above instructions.  

 

I did run the bat file.  

 

Attempted to start MBAM but it would not start up -- I had uninstalled my previous version before submitting this topic and the re-install received continued error messages.  Should I attempt to re-install MalwareBytes again?  

Thank you very much
Ron

Fixlog.txt

[Maurice Naggar]

OK, lets ignore step 2 from above.

 

For a full uninstall and then a new install, do as I outlined at this page  https://forums.malwarebytes.org/index.php?showtopic=149909

 

Then let me know the result.

[BuddahBoy]

Greetings Maurice - thank you for your assistance.  

 

I followed the above link and followed the instructions.  My program installed and the database was updated.  I have finished the fresh re-boot and am scanning now as the dashboard says the computer was never scanned which is how it should be.  I did notice that my ID and key were already in place and did not require me to input that data.  

 

May I ask please, is this a new interface?  Looks very different to me.  But that might just be me  ;>)

 

Very much appreciate your time and effort - most excellent professional support.  

 

I will return to this thread should I notice anything that should be reported as an FYI

 

All the best
Ron

[Maurice Naggar]

Hi Ron,

 

Yes, Version 2 has a different GUI from what you were used to in version 1.

 

Please see  "What-does-Malwarebytes-Anti-Malware-2-0-mean-for-me"    https://helpdesk.malwarebytes.org/entries/45274777

 

 

We do have a online Knowledge Base that has several help articles & references.
You should also mark our web portal Help pages for future reference:
http://www.malwarebytes.org/support/consumer/

There is a online Help guide for Version 2 at this link
http://www.malwarebytes.org/support/guides/mbam/

 

I am glad your installation is good.  Watch it over the next couple of days.   Let me know how it goes.

You may delete these

FRST64.exe

Fixlist.txt

Fixlog.txt

FRST.txt

Addition.txt