Can't install new version

[SXRguyinMA]

Hi all, I just got back from vaca and powered on my PC. Malware bytes said it downloaded a new version and needed to install. OK no problem. Boom popup saying I need to log in as administrator (see image). So I closed it out and right-clicked and clicked on "Run as Administrator" and still the same issue. I'm running Windows 8.1 fully updated and my account is the only account on this PC. I've never had trouble installing an upgraded version in the past. Any ideas?

[John L. Galt]

Hi,SXRguyinMA, and

 

Hi all, I just got back from vaca and powered on my PC. Malware bytes said it downloaded a new version and needed to install. OK no problem. Boom popup saying I need to log in as administrator (see image). So I closed it out and right-clicked and clicked on "Run as Administrator" and still the same issue. I'm running Windows 8.1 fully updated and my account is the only account on this PC. I've never had trouble installing an upgraded version in the past. Any ideas?

 

About the part in red:  When you closed MBAM, then where did you try to run the installer from to update?

 

Also, what happens when you you download MBAM from https://www.malwarebytes.org/ and run that installer?

[SXRguyinMA]

Hi,SXRguyinMA, and

 

 

About the part in red:  When you closed MBAM, then where did you try to run the installer from to update?

 

Also, what happens when you you download MBAM from https://www.malwarebytes.org/ and run that installer?

 

Hi and thanks for the welcome and quick reply. When I closed it down I went into the tile interface to find the application the right-clicked and did run as admin and tried the update again. I haven't downloaded the installer myself, MBAM did it by itself and I'm not sure where it saved the installer to. I can only get to it from within MBAM.

[SXRguyinMA]

Crappy part is that it keep reminding me to install the update every hour or so so I need to close out MBAM when I play BF4 otherwise the pop-up kicked me out of full-screen in the game >_<

[John L. Galt]

OK, I was just checking.

 

You can definitely install the new version on top of itself by downloading it from the page I linked to.  Give that a go (and then maybe a reboot, even if you are not prompted to by MBAM) and it should take care of that popup so you won't get interrupted any more.

 

HTH

[SXRguyinMA]

OK, I was just checking.

 

You can definitely install the new version on top of itself by downloading it from the page I linked to.  Give that a go (and then maybe a reboot, even if you are not prompted to by MBAM) and it should take care of that popup so you won't get interrupted any more.

 

HTH

 

Alright I'll give that a go and see what happens. I'll report back. Thanks!

[SXRguyinMA]

Seems to be fine now. Updated fine. I noticed it didn't start with Windows after reboot though - I'll keep an eye on it in the future

[John L. Galt]

Try another reboot or three, and if it does not start every time (or even once more) then we'll go through a clean install.

[SXRguyinMA]

workin fine now, thanks!

[AdvancedSetup]

Great, glad the program is working well for you now. I'll go ahead then and close this topic.

 

Take care