My computer's messed up.

[smemeber]

Hi. I was just using my computer but then it completely messed up. When I clicked something it wouldn't respond and it clicked random stuff. I can't even scan anything. I have a Toshiba Satellite with quad core and windows 7. It has 8 GB of RAM. It stared when I was using a minecraft mod pack but I don't think their capable of messing up a computer even when you manually restart it. I hope anyone can help.

[daledoc1]

Hi:

 

We'll need a bit more specific information in order to better assist you.

Please run the tools below and post back with the logs attached to your next reply.

 

Thanks,

-------------------------------------------------------

 

STEP 1
Please run the DDS scanner and send back both logs as attachments to your next reply.
>>>If you are running Windows 8.1, please skip this step.

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please include both of the following logs in your next reply as an attachment: DDS.txt and Attach.txt
• You can ignore the note about zipping the Attach.txt file and just post it or attach it.

 

 

STEP 2
Please run the FRST tool and send back both logs as attachments to your next reply.

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. The one that runs will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your next reply.

[smemeber]

One problem: I can't log into my computer, my profile just lights up when I click it.

[daledoc1]

Hi:

 

So, you cannot even boot into Windows normal mode, is that correct?

Have you tried Safe Mode?

 

In any event, attempts to repair this system will require the use of tools which cannot be used in this particular section of the forum.

 

I suggest that you please start a NEW topic in the malware removal section >>HERE<<, explaining the situation.

It would help if you mention in that post your version of Windows (XP, Vista, 7, or 8) and whether it is 32-bit, or 64-bit.

 

While you are waiting for help there, you might want to dig up the Windows OS disks that came with the computer and a thumb drive (flash drive).

Either or both of these might be needed for the repair process.

 

Thanks,

[smemeber]

OK, I'll try safe mode. Thanks

[daledoc1]

Even if you *can* boot into Safe Mode, that is just a first step in the process.

It doesn't fix anything.

 

You will still need expert help with this.

So, I suggest that you please start a new topic in the malware removal section >>here<<.

The experts there will have a range of tools to help you to determine if this is hardware failure, software failure (e.g. corrupt profile), malware, etc..

 

Thanks,

[smemeber]

I know. I did, but no one responded. It's been about an hour.

[daledoc1]

 

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own post changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply after 48 hours, you may reply to the topic, asking again for help, OR you may send a Private Message to a Moderator, asking for help.

<snip>

Please be patient, someone will assist you as soon as possible.   https://forums.malwarebytes.org/index.php?showtopic=119858#entry625816

 

Please try to be patient - the forum is very busy and most of the helpers are volunteers.

 

Thanks,

[smemeber]

OK, I'll wait .