Database update issue TxTammy ( only )

[TxTammy]

Hi i am having the same problem...i continue to get the same pop up from the bottom of my tool bar that says that database is outdated i click on it and it does nothing...i came to the site and bought the full version and for a day or so it did not happen then last night it started again...when i open up the dashboard and try to update from there it does nothing...i have read this and downloaded what you told the other person to do and i will attach mine as well....attach.txtCheckResults.txtdds.txt

[Maurice Naggar]

Hi TxTammy and welcome to Malwarebytes forum.

Please standy. I have split yours into its own separate thread.

[Maurice Naggar]

Hello,

Could you please tell me if you had the self-protection on in the program { on the Settings >> Advanced Settings screen} ?

Also, did you do a Windows restart today ? when was the last time that Windows was started fresh?

[TxTammy]

i do not have the self protect on...and i have restarted windows...yesterday not today

[Maurice Naggar]

I would suggest ( if at all possible) start each day with a new Windows start. Some weird things can happen ( or make them more possible) if we continue to have our computer go to sleep mode or hibernate mode each night.

It is a good practice to shutdown Windows at end of each day.

Now then, this box has Defender PRO which has its own firewall.

Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts. In some rare instances, exclusions may need to be set for your specific antivirus product to achieve the best possible system performance.

I suggest putting in trust settings in your antivirus, as follows:

Please "put as Trusted" (i.e., put Trust settings) for the following MBAM exe files within your Antivirus Software whitelist :

Note: If using a software firewall besides the built in "Windows Firewall" you'll need to exclude them from it as well

For 32-bit Windows Vista or Windows 7 or Windows XP:

C:\Program Files\Malwarebytes Anti-Malware\mbam.exe

C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe

C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe

C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe

C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

For 64 bit versions of Windows Vista or Windows 7 or Windows 8:

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

Check your Anti-Virus/Internet-Security application to see if you can add exclusions for specific applications/files to ignore.

You may need to contact their technical support or check their support website for instructions.

You will need to set your Anti-Virus/Internet-Security to ignore/exclude the files I listed above.

[TxTammy]

i completly uninstalled Defender Pro when i bought and downloaded malwarebytes....it should not be on here much less blocking anything...i will check again.  If i find it and i delete it from my system, computer will that be enough to be able to update database?

[TxTammy]

i went to my windows firewall and found that Defender pro is allowed...if i disallow it and then add malwarebytes will this help should i or shouldnt i?

[Maurice Naggar]

If you uninstalled the Defender PRO then there is no need to do anything in Windows firewall.

 

Please do a Start >> Logoff >> Restart so that we have a fresh new start.

 

Then start the Anti-Malware and on the Dashaboard screen, press the Update Now link.

Let me know all that happens.

[Maurice Naggar]

Hello,

 

Just checking to see how the situation is now.  Please let me know if you have any questions or need further assistance.