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Infected computer

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Malwarebytes malicious website protection is disabled and I cannot turn it back on. 


One of your admins looked at my scan results and said "The BFE (Base Filtering Engine) is damaged. This is almost always due to an infection."


Please help. I had malwarebytes premium and it let this through. 


I have windows 7 pro and norton 360. Norton found nothing but problem persists. Malwarebytes scan turned up nothing too. 


I have atached the sacn results as requested




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Hello yakuzasan! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Do you still need help?
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I ended up just wiping the PC & doing complete re-install. Believe i had a nasty infection of the rootkit type & i think that's generally what's recommended. This malware was able to get past malwarebytes premium & Norton 360.crazy.anyway thanks for your reply, im fine now

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  • 1 month later...
  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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