Trouble running MBAM

[mdbroaddus]

I'm having the same problem ("Everyday PUP.Optional.Trovi.A pops back up in my chrome preferences and everyday Malwarebytes removes it"). I have performed Steps 0-3 as described in this forum.  Below are the two requested reports from Malwarebytes and RogueKiller. Any help fixing this problem would be appreciated.  Thank you.

 

Malwarebytes Report:

 

Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 6/5/2014

Scan Time: 11:05:29 AM

Logfile: 

Administrator: Yes

 

Version: 2.00.2.1012

Malware Database: v2014.06.05.11

Rootkit Database: v2014.06.02.01

License: Premium

Malware Protection: Enabled

Malicious Website Protection: Enabled

Self-protection: Disabled

 

OS: Windows 8.1

CPU: x64

File System: NTFS

User: Mike Broaddus

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 266457

Time Elapsed: 1 hr, 43 min, 18 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Heuristics: Enabled

PUP: Warn

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 0

(No malicious items detected)

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 1

PUP.Optional.Trovi.A, C:\Users\Mike Broaddus\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (   "homepage": "http://www.trovi.com/?gd=&ctid=CT3321972&octid=EB_ORIGINAL_CTID&ISID=M101531CF-5D33-470D-A24F-BC19A48725BD&SearchSource=55&CUI=&UM=5&UP=SP746BE355-7F0D-4AE0-B14F-4401E8664DF3&SSPV=",), Replaced,[855a0f657b00f73f4cc65345b74d8d73]

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

 

 

RogueKiller Report:

 

RogueKiller V9.0.2.0 (x64) [Jun  3 2014] by Adlice Software

mail : http://www.adlice.com/contact/

Feedback : http://forum.adlice.com

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://www.adlice.com

 

Operating System : Windows 8.1 (6.3.9200 ) 64 bits version

Started in : Normal mode

User : Mike Broaddus [Admin rights]

Mode : Scan -- Date : 06/05/2014  14:02:34

 

¤¤¤ Bad processes : 0 ¤¤¤

 

¤¤¤ Registry Entries : 8 ¤¤¤

[PUM.Policies] (X64) HKEY_USERS\S-1-5-21-248053982-1708210108-2866991075-1001\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableRegistryTools : 0  -> FOUND

[PUM.Policies] (X64) HKEY_USERS\S-1-5-21-248053982-1708210108-2866991075-1001\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableTaskMgr : 0  -> FOUND

[PUM.Policies] (X86) HKEY_USERS\S-1-5-21-248053982-1708210108-2866991075-1001\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableRegistryTools : 0  -> FOUND

[PUM.Policies] (X86) HKEY_USERS\S-1-5-21-248053982-1708210108-2866991075-1001\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableTaskMgr : 0  -> FOUND

[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND

[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND

[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND

[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND

 

¤¤¤ Scheduled tasks : 0 ¤¤¤

 

¤¤¤ Files : 0 ¤¤¤

 

¤¤¤ HOSTS File : 0 ¤¤¤

 

¤¤¤ Antirootkit : 0 ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ MBR Check : ¤¤¤

+++++ PhysicalDrive0: ST750LM022 HN-M750MBB +++++

--- User ---

[MBR] bde5cb335a79c79b0c27da11be0164c9

[bSP] 83bc5111ddd9365d569fa2ffc9a1d8aa : Unknown MBR Code

Partition table:

0 - [XXXXXX] UNKNOWN (0x0) [VISIBLE] Offset (sectors): 1 | Size: 2097152 MB

User = LL1 ... OK

User = LL2 ... OK

 

 

[Maniac]

Hello mdbroaddus! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

Do you still need help? If so, please follow the instructions here and then post your log files in a new reply in this thread:

http://forums.malwarebytes.org/index.php?showtopic=9573

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!