Malwarebytes crashes computer when closing

[KTV]

Looking for some help.

 

I've been running Malwarebytes for many years.

I recently updated to version 2.0.2.1012.

Since then, about 2/3 of the time when I close Malwarebytes, it hard crashes the computer

causing a full reboot.

This, along with that new "dashboard", is very annoying.

How do I tweak this version to stop the crashes?

 

Or, how can I uninstall this version, and return to the previous stable version??

 

I've also noticed since installation a new autoload at startup:

KernelFaultCheck     %systemroot%\system32\dumprep 0 -k

 

What is this??

 

 

Win XP SP4

 

TIA

[Maurice Naggar]

Hello and welcome to Malwarebytes forum.

 

Something like that is certainly not typical.  What you describe is a Windows abnormal termination. I image you are seeing STOP code messages from Windows.

What are they ?

Have you made a list, by chance?

 

The "autoload" line you report is something Windows puts in  when there are abnormal termination of Windows.

 

I'll need more information to locate the source of the issue.
Please only ATTACH the log files I list here.

 

This tool will collect some information on the installation of Malwarebytes and create a report I need to review:
Download mbam-check.exe and save it to your desktop    from  http://downloads.malwarebytes.org/file/mbam_check
On Vista/Windows 7, 8, Right-click on mbam-check.exe & select Run as Administrator & allow to Run.
On XP,Double-click on mbam-check.exe to run it.
It should then open a log file CheckResults.txt
You should attach the CheckResults.txt file located on your desktop so that I can review.

 

 

Download DDS and save it to your desktop from here http://download.bleepingcomputer.com/sUBs/dds.com
or http://download.bleepingcomputer.com/sUBs/dds.scr

Double click dds to run the tool.  

DDS will run in a command prompt window and will take 3 to 4 minutes or so.
Follow and answer the prompts as appropriate.

When done, DDS will open two (2) logs: DDS.txt & Attach.txt
Save both reports to your desktop.
Please attach following logs in your next reply:  DDS.txt  +  Attach.txt

 

 

 

download the Event Viewer Tool by Vino Rosso  and Save to the Desktop
http://images.malwareremoval.com/vino/VEW.exe

Double click on **VEW.exe** to start the program.
In the Select log to query section, check (tick):
Application
System

In the Select type to list section, check:
Critical (not XP)
Error
Information
Warning

In the Number or date of events section, check:
Number of events... then enter 20 in the entry box beside it.

Press the Run button.
A Notepad report will open when done, please attach this report. It is located at %systemdrive%\VEW.txt, usually C:\VEW.txt.
 

[KTV]

Hello and welcome to Malwarebytes forum.

 

Something like that is certainly not typical.  What you describe is a Windows abnormal termination. I image you are seeing STOP code messages from Windows.

What are they ?

Have you made a list, by chance?

 

The "autoload" line you report is something Windows puts in  when there are abnormal termination of Windows.

 

I'll need more information to locate the source of the issue.

Please only ATTACH the log files I list here.

 

This tool will collect some information on the installation of Malwarebytes and create a report I need to review:

Download mbam-check.exe and save it to your desktop    from  http://downloads.malwarebytes.org/file/mbam_check

On Vista/Windows 7, 8, Right-click on mbam-check.exe & select Run as Administrator & allow to Run.

On XP,Double-click on mbam-check.exe to run it.

It should then open a log file CheckResults.txt

You should attach the CheckResults.txt file located on your desktop so that I can review.

 

 

Download DDS and save it to your desktop from here http://download.bleepingcomputer.com/sUBs/dds.com

or http://download.bleepingcomputer.com/sUBs/dds.scr

Double click dds to run the tool.  

DDS will run in a command prompt window and will take 3 to 4 minutes or so.

Follow and answer the prompts as appropriate.

When done, DDS will open two (2) logs: DDS.txt & Attach.txt

Save both reports to your desktop.

Please attach following logs in your next reply:  DDS.txt  +  Attach.txt

 

 

 

download the Event Viewer Tool by Vino Rosso  and Save to the Desktop

http://images.malwareremoval.com/vino/VEW.exe

Double click on **VEW.exe** to start the program.

In the Select log to query section, check (tick):

Application

System

In the Select type to list section, check:

Critical (not XP)

Error

Information

Warning

In the Number or date of events section, check:

Number of events... then enter 20 in the entry box beside it.

Press the Run button.

A Notepad report will open when done, please attach this report. It is located at %systemdrive%\VEW.txt, usually C:\VEW.txt.

 

 

 

I don't recall seeing any "stop codes".

 

hopefully the files you've requested above are attache.

 

CheckResults.txt

 

dds.txt

 

attach.txt

 

VEW.txt

[AdvancedSetup]

The logs indicate that you may have some type of infection. You also appear to possibly have 2 antivirus programs running or at least elements that think you do.

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thank you

[KTV]

The logs indicate that you may have some type of infection. You also appear to possibly have 2 antivirus programs running or at least elements that think you do.

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thank you

 

 

I have read the material at the link above.

I have contacted the referenced source.

I have cleaned up my computer, eliminating a pair of OLD files that were flagged by another

anti-malware program, and removing the other anti-malware program to ensure there were

no conflicts.

 

Malwarebytes continues to crash my computer each time I close the program.

How do I uninstall the latest update, and revert to the previous installation which worked

reliably without ANY issues???

[Maurice Naggar]

Hi,

 

Please advise what you meant by

 

I have contacted the referenced source.

 

Does that imply you opened a Helpdesk ticket?

[KTV]

Hi,

 

Please advise what you meant by

 

Does that imply you opened a Helpdesk ticket?

 

yes.

do you have an answer for me?

[Maurice Naggar]

If you have a ticket number or are being helped already by someone, please send me a PM with that information.

 

Getting help from two sources is a drain on our limited resources.

[Maurice Naggar]

I will be helping you thru the Helpdesk ticket.   and we will continue there.

 

I am closing this thread.