Full scan being stopped

[Barry70]

Hello,

 

Yesterday I tried installing a windows update in order to keep my computer up to date. This failed and gave me the error code FFFFFFFE which, according to Microsoft Support, means I have malware hidden somewhere. That brings me here. I have been trying to run full scans on Malwarebytes in safe mode in order to prevent my computer from crashing, which is the big problem. However, the full scan keeps stopping around 20 minutes in and Malwarebytes stops responding. I can close the program with task manager and I was able to update it to the latest version, but I cannot get it to full scan successfully. If anyone can assist me with this problem I would greatly appreciate it. I have to confess that I am not tech savvy when it comes to computer parts so I may ask a lot of questions on how to do things.

[pondus]

what about quick scan?....and it should be run from normal mode if you are able to

 

what version of malwarbytes do you have?  as on latest version it is named Threat scan / Custom scan / Hyper scan 

[pondus]

for Malware removal help, post in this forum section   https://forums.malwarebytes.org/index.php?showforum=7

and see instructions here   https://forums.malwarebytes.org/index.php?showtopic=9573

[Barry70]

I have version 2.0.2.1012 and the database version is v2014.06.04.12. I ran a threat scan and it scanned successfully on normal mode detecting no malware. As for quick/hyper scan, it does not work. I am unable to click it as an option probably because I am using the free version. I had the database updated but not Malwarebytes itself. While I still cannot perform windows updates, Malwarebytes is working as it should. Thanks for your help pondus.

[daledoc1]

Hi:
 
You are correct, HYPER scan is available only to paid, PREMIUM users.
Having said that, it's the THREAT scan that needs to be run regularly (in NORMAL Windows mode, not safe mode) -- that is the one that looks in all the places live malware is likely to be.
Having said that, some of today's nasty malware is very good at hiding and can escape detection even by MBAM.
 
If you think you might be infected, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will assist you with looking into your issue.
 
If you do NOT think you're infected, you can try some routine troubleshooting, as explained here:
First, please check to see that your AV and firewall both give MBAM full permissions.
It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE. Please post back if you need help with doing that.

If those suggestions don't resolve your issue:

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the requested logs - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank you,