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Malwarebytes "crashing" on update

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I was told to report this here. My Malwarebytes hasn't been crashing like everyone else's it seems. When I hit update, the default windows crash message will appear, but it is still running. Not grayed out and it was still responding. I closed out of malwarebytes and reopened it, then canceled the update and just scanned. It came back with a program called Malware.Packer.t . Malwarebytes still has the error and my computer is still running slowly. Thank you for your help.





Malwarebytes Log.txt

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Hello and post-32477-1261866970.gif


P2P/Piracy Warning:




If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.




Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.


Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.




Download AdwCleaner by Xplode onto your Desktop.

Double click on Adwcleaner.exe to run the tool.
Click on Scan
Once the scan is done, click on the Clean button.
You will get a prompt asking to close all programs. Click OK.
Click OK again to reboot your computer.
A text file will open after the restart. Please post the content of that logfile in your reply.
You can also find the logfile at C:\AdwCleaner[sn].txt.




thisisujrt.gif Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.




Open Malwarebytes 2.0, run a Threat Scan


On the Dashboard, click the 'Update Now >>' link
After the update completes, click the 'Scan Now >>' button.
Or, on the Dashboard, click the Scan Now >> button.
If an update is available, click the Update Now button.
A Threat Scan will begin.
When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
In most cases, a restart will be required.
Wait for the prompt to restart the computer to appear, then click on Yes.


Post log:


After the restart once you are back at your desktop, open MBAM once more.
Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.


Let me see those logs, also give an update on any remaining issues or concerns...









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Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Post back the report which should be located on your desktop.



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Download TDSSKiller and save it to your Desktop.


Make sure TDSSKiller.exe  is on the Desktop itself, not within a folder on the desktop.


Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.


"%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt


If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.

If Malicious objects are found, do NOT select Delete or Cure. Change the action to Skip, When it is done, a log file should be created on your C: drive called "TDSSKiller.txt" please copy and paste the contents of that file here.

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As you have Malwarebytes installed lets see if we can get it to run through its protected folder, do the following


Select > Start > All Programs > Malwarebytes` Anti-Malware > Tools folder > Malwarebytes Anti-Malware Chameleon:






A new window will open with Chameleon Tabs


Select tabs in turn until you get a successful run by double click on the tab,


Vista and Windows 7 user will have to accept UAC prompt. If successful you will see the following:






As instructed press any key to continue, you will now see the following as Malwarebytes attempts to run:






Do nothing, let MB continue, it will try to update:






You may see the following:












MB will prompt if successful, do nothing; let it continue.






MB will try to kill known malicious processes, do nothing; let it continue.






MB will try to start a quick scan, if successful the following will open; do nothing the scan will run automatically.






When complete MB will produce a log, save that and copy to next reply.


MB will continue and remove the protective driver, you will then be given the option to "Press any key to continue" do that.






Let me see the log from Malwarebytes in your reply,

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There are three subjects I would like to bring to your attention, one being that the protection module option has been deselected the entire time. The second is that now, the program will stop functioning after it updates, no longer allowing me to continue scanning. The last is that, and I'm not sure if the really means anything, but at some point, a error occurred in the daily protection log that reads,

Error, 6/3/2014 5:21:04 PM, SYSTEM, JASON-PC, Protection, StartServiceCtrlDispatcher, 1063, 
Error, 6/3/2014 5:21:06 PM, SYSTEM, JASON-PC, scheduler, StartServiceCtrlDispatcher, 1063, 
Not sure if that helps, or is just a normal occurrence, but thank you for your help nonetheless.
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This is a definite puzzler for sure, I do not believe a direct infection is causing the issue, the two error codes you quoted previously would seem to indicate the services for MB are not active or running or maybe fail to run:



Error, 6/3/2014 5:21:04 PM, SYSTEM, JASON-PC, Protection, StartServiceCtrlDispatcher, 1063, 
Error, 6/3/2014 5:21:06 PM, SYSTEM, JASON-PC, scheduler, StartServiceCtrlDispatcher, 1063,


Select start > into the search box type services.msc select ok or tap enter. The services window will open, scroll to the following "MBAMService" and "MBAMSheduler" They should be started and type should be automatic, is that correct... I`ve attached an image for reference.


If the services are correct, Select Windows key and R key together. Into the run box type regedit tap enter, Registry Editor will open.....


Expand the following key :-


HKEY_LOCAL_MACHINE >SOFTWARE > Policies > Microsoft > Windows > safer > codeidentifiers > 0


Do not expand the folder 0 Right click on that folder and choose "Export" save that to your desktop.

From the desktop right click on the reg file > select > send to > compressed (zipped) folder....

Attach to next reply,


If there is no folder 0 just ignore that request....


One other point worth trying is to turn off your resident AV protection and see if that makes any difference whatsoever with Malwarebytes....




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Okay, there isn't any of the daily protection errors anymore, and it seems like all is good in that regard, but it is still crashing. I'm starting to think that this is more around bug than malware. Also, I have tried disabling Bitdefender and it made no difference.

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Would you UNinstall BitDefender, Windows Defender and the resident FW should activate again or alert you to let them start. It would be interesting to see if the issues clear... Obviously you would need to make sure you have the license key available to reinstall later. Is that an action you would try?

Instructions and removal tool available here: http://www.bitdefender.co.uk/support/how-to-uninstall-bitdefender-333.html

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Okay, I uninstalled bitdefender and disabled windows defender, but the same issues occurred.  One question, I thought that Malwarebytes 2.0 was needed because there was native support for 64 bit systems, but in task manager it says 

"Malwarebytes Anti-Malware (32 bit)"


I'm not sure if what I read was wrong, or if it doesn't have native support at all, but it does install in Program Files (x86).

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