My databases are out of date and I cannot Update Now

[SammyWaters]

I can't update my Malware Bytes Anti-Malware (FREE). I've read several threads with the same issue. It looks like the recommended steps are usually:

 

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the requested logs - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

 

I've already tried step number 1 and it didn't help. I still can't update my Malware Bytes.

 

I've attached the log files in this post. If someone could help, it'd would be greatly appreciated.

 

 

 

CheckResults.txt

Addition.txt

FRST.txt

[daledoc1]

Hi:
 
Sorry you are having a problem with updating.
 
Please be sure that MBAM has permissions in your Bitdefender and firewall -- sometimes the new version is treated as a new program, and if the firewall is not set to interactive mode, it could be silently blocking the update process.  Files to exclude are listed below, as is the URL for the updates.

 

Also, until someone from staff arrives to formally review your logs, one of the mbam program files in your log appears to be abnormal (0 bytes).

If you are willing to do so, please try a clean reinstall one more time, with a FRESH download copy of the installer file.

 

Please post back and let us know how it goes.

 

Thanks,

------------------------------------------------------------

Please exclude the following files from your Antivirus Software for your version of Windows:


For 32-bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8:

• C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
   

For 64-bit versions of Windows Vista or Windows 7 & 8:

• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe

Note: If you are using a software firewall besides the built in Windows Firewall, you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well.

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

[SammyWaters]

I just tried a clean install and that fixed it! That's strange because I had already done a clean install before and it didn't work. I guess the 2nd time is a charm.

[daledoc1]

OK, excellent.

(As I mentioned, you had an abnormal configuration file in that first log. The reinstall probably fixed that.)

 

Thanks for letting us know.

 

Take care,