But I *am* logged in as administrator!

[TickTock]

I am now seeing a "Your program is out of date" message and despite being logged in as an administrator (double-checked), every time I click "Install Now" I get a popup with the following:

 

Please log in as an administrator to install the new version of Malwarebytes Anti-Malware.

 

There is only one account with administrator rights (mine) and that is the account I am using to attempt to install.  I am running Windows7 Professional, Service Pack 1.

[daledoc1]

Hello and :

 

There have been a few reports of this recently -- it might relate to the system's UAC settings.

A clean upgrade has fixed the issue for many users.

So, let's try this:

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the requested logs - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

After upgrading, please be sure your AV and firewall give the new MBAM version full permissions -- let us know if you need help with that.

 

Thank You,

[TickTock]

Thanks.  That did it.

[daledoc1]

Excellent!

 

Thanks for letting us know!

[cathrinej]

I'm having the same problem.  I have Windows 8 and the free version of MalwareBytes.  Will the same link you've provided below be the recommended update after I uninstall what I have now?

 

Thanks kindly. 

 

Hello and :

 

There have been a few reports of this recently -- it might relate to the system's UAC settings.

A clean upgrade has fixed the issue for many users.

So, let's try this:

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the requested logs - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

After upgrading, please be sure your AV and firewall give the new MBAM version full permissions -- let us know if you need help with that.

 

Thank You,