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Corrupt Downloads/ Downloads Cut Short: Malware Suspicion? Help Please!

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Okay. I forgot to mention that its works now! I can download things again :-D Thanks so much. It started working after I downloaded combofix i believe. Should I still follow the steps however? I stopped after Malware Bytes scanned my laptop.


Another problem I seem to ALWAYS have for the last few months is that internet explorer opens by itself and random adds pop up. 

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Hello ShinSedai

Then I want you to do the following

  • Start Internet Explorer.
  • click on "safety"
  • click on "Delete Browsing History"
  • make sure all boxes are checked
  • click on "Delete"
  • click on "Tools",
  • click "Internet Options".
  • On the "Advanced" tab, click "Reset"
  • put a check mark next to "Delete Personal Settings"
  • click "Reset" to confirm
  • when complete click the "Close" button
  • restart IE
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Create and Run Batch File

  • Open Notepad and copy/paste the entire contents of the codebox below, into Notepad:
@echo off>Log1.txt (ipconfig /allnslookup google.comnslookup yahoo.comping -n 2 google.comping -n 2 yahoo.comroute print)start Log1.txtdel %0
  • Save this as router.bat Choose to Save type as - All Files and where to save - Desktop - then close the Notepad file.

    It should look like this: batfileicon.gif <--XP

    Double-click on router.bat to run it. it will open notepad when done please post back the results

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I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools


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Sorry somethings come up. Instead of fixing my IE problem can you help me with something else? If not then I understand. But here's the problem. I don't know what my dads done with my moms laptop but he's been installing all sorts of things. Such as browser extensions and themes etc. He must have accidentally installed a virus because this morning my mom said that a message and ads kept popping up.


I looked it up and the virus, Trovi was detected so I deleted the extension etc. cleared the chrome settings and that seems to have worked. I wanna say the ads are gone too but I'm not entirely sure :/ I used ADWCleaner to scan and clean any malicious files. But again, I'm not sure if it was successful.


But the messages that I mentioned were "unable to connect to proxy server". In ALL 3 major browsers. Chrome, IE and Firefox. I have no idea why this is happening. I looked it up and I was told to go to my internet options --> LAN settings and unchecked "Use a proxy server for your LAN" I guess that's supposed to fix it? But it didn't every time I went back the box was checked again and kept re-checking itself every time I unchecked it.


And now my mom has no access to the internet. It's only her laptop because mine works perfectly fine, internet and everything. I also cleared all of the browsers settings to try and fix the Trovi issue. But still, it says something about the Proxy server in all 3 browsers.


Do you think you could help me out one more time? Sorry to bug you . :blush:

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"LAN settings and unchecked "Use a proxy server for your LAN" I guess that's supposed to fix it? But it didn't every time I went back the box was checked again and kept re-checking itself every time I unchecked it."

That is how I fix it. - are you doing this in an account that has admin rights?


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I did it under the administrators account but I looked it up for about a half hour and found out that you have to run the browser as the administrator and then configure the proxy settings from there. After that the box stayed unchecked !


Thanks for all of your help and sorry for mixing you up in multiple situations.

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Hello ShinSedai

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.

    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.


Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.
    Your Emulation drivers are now re-enabled.
:Uninstall ComboFix:
  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png
:Remove the rest of our tools:

Please download DelFix and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click DelFix.exe.
  • select all options avalible
  • Click the Run button.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

    Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is

    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

Here is some more reading for you from some of my collegesquoted from Tech Support Forum


There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.


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