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Hello There!


I would request the Helping members to please scour the attached Screenshots, & suggest me if anything more is required to be done in order to SANITIZE my Machine in entirety?


Brief Summary:: Spam Mail arrived in the cloak of amazon.co.uk >> clicked on attachment "Order Report.zip">>No report opens up, but Windows Defender was quick to invoke 3 back-back Banner type warning messages>> Start-up Items portrayed 3 unscrupulous entries when checked thru CCleaner Utility!


>>As long as those Start-up entries remained enabled, Windows Defender couldn't pick up anything in its Quick scan.


>>Upon disabling those 3 entries from loading during the Start-up, & running the Scan again picked up many Booby traps & suggested action was followed.


>>>Is there anything else remains to be done still?


Please refer to the 2 Screenshots to have a better understanding of the narration. 


All help in this regard would be sincerely appreciated. Best Regards from Capital New Delhi, India.:-)



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  • 2 weeks later...

Hello saurabhdua and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Do you still need help? If so, please follow the instructions here and then post your log files in a new reply in this thread:


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  • 4 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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