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can't update to new version

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Hello and :welcome::


If you are logged in to Windows as an Administrator, then something's not right.

Let's start with basic troubleshooting, please:

Thank You,

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I'm getting the same error, logged in as an administrative user.


Do other users need to be logged out? (a media center extender is connected).

Hello and :welcome: , glugglug:


Sorry to hear you are having issues.

Each computer is unique.

Problems that sound "the same" most often are not.

The same is true for solutions.

They most often need to be individualized.

It is less confusing for everyone if we try to stick to "one user per topic".

Please start a NEW, SEPARATE topic using the cjfj.png button.

The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.

Thanks for your patience and understanding,

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Ok, removed and reinstalled as per instructions.


That clean tool didn't remove any settings. It knew everthing afterward. And yes, rebooted and closed all programs before running it. And rebooted again.


So, seems to run now.  HOWEVER, the icon on the desktop is protected and I need admin privs to delete the icon on my desk. What the heck is that about? Of course, you can't delete it EVER because I am already admin.


There is something wrong with the last few versions of the programs. Schedules aren't right and you can't change them. It does what it wants, even with the new programs. Yes,, others have the same problem.


So, how can I move back to the 1.x version that worked?

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Ok, figured out the admin stuff on another PC. turn off the self protection in advanced settings and you can install the update and delete the icon. The message should be different so that you know WHAT should be done to do what you need to. Scheduling still needs to be fixed tho.

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