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False positive detection on exe file


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Dear Support,


We were verifying our software at virustotal.com and we could see that you detect us as "PUP.Optional.MyStartTB.A" . This is a false positive because our software is free of virus or others threats.


Our software is available at http://toolbar.mystart.com and I sent in attached file too.


the virustotal rapport is available here https://www.virustotal.com/en/file/010dd7101666dd0b5836d1e45188a09f9e4a73ecdb0cf93e4a80feca1f378ccd/analysis/1401205926/


If you have question, let me know.


Best regards,


Marco Ribeiro

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  • Staff



We do not detect your toolbar as virus or malware. We detect as PUP, which means, Potentially Unwanted Program.


Please also see here why it's listed: http://www.malwarebytes.org/pup/

Your toolbar is low risk adware (advertisement sponsored) plus, it changes startpage and searchpage.

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