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Something is corrupted, MBAM & AVG not picking it up


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Hello,

New here and I'm hoping someone can shed some light on this!  I apologize in advance for writing a novel, but I assume every piece of information might help find a solution.  A few weeks ago I did a lot of work on this computer, most notably installing MediaMonkey and Google Chrome, and transferring some files over our network.  The problems all started around that time.  I don't know if this has something to do with software installs (MediaMonkey and Chrome are safe as far as I know and were installed without problems on another machine the same weekend), sites I visited while researching the tasks I was trying to accomplish, or something else.  I do know  that at some point I accidentally unchecked "read-only" in the options for a large folder (can't remember which, might have been the main user folder) and when I closed out of the options window, the computer spent a very long time making the unintended changes to the folder options, and I could not abort the operation.  I had to wait for it to finish, then re-checked the box and reversed the change.  I don't know if trying to abort this could have corrupted something.

 

Current symptoms:

1) Internet Explorer suddenly runs painfully slow, especially when launching the program or opening new tab.  After doing some research, I reverted IE back from IE11 to IE10, then IE9, which has not helped any symptoms. I uninstalled Google Chrome even before that, thinking somehow the two browsers were not playing nice. This also has not helped.  I do intend to reinstall IE11 when the computer is stable, and would also like to reinstall Chrome.

2) I am unable to download files by clicking links in Internet Explorer.  For instance, I attempted to download Malwarebytes from the official website yesterday, but no matter how many different ways I attempted to open the "download" link, nothing would happen.  I ended up downloading it on another computer, copying the setup file onto this one, and then installing.

3) The search function in Windows Start menu does not work at all.  If I type something into the search field and press Enter, literaly nothing happens.  Also, unlike other machines, it does not auto-search while I type.

4) (This one is currently fixed, but came up at the same time and is probably related so may be worth noting...) When launching Internet Explorer, I would get an error message stating "A program on your computer hs corrupted your default search provider setting for Internet Explorer.  Internet explorer has reset this setting to your original search provider, Bing.  Internet Explorer will now open search settings, where you can change this setting or install more search providers."  After researching this for a while, I found a solution from Microsoft where I deleted the "CREDHIST" file from C:\Users\<username>\AppData\Roaming\Microsoft\Protect\CREDHIST.  Up until I tried this fix, I was also completely unable to run Malwarebytes.  I could install it as noted above and could open the program, but upon trying to update the database or run a scan, the program crashed immediately.  I assume, since Malwarebytes was completely unusable before (even after a clean removal and reinstall), but suddenly it started working after deleting the CREDHIST file, that somehow the problems are (were) related.  It seems to me that somewhere, I picked up some type of malware that is messing with settings, and I'm just seeing some of the symptoms.

5) Oddly enough, I can't attach files to this message because clicking the "choose files" button leads to no action... similar to trying to download files as noted above.  I will copy the text in-line.

I have run full scans with AVG and Malwarebytes in both regular and safe mode.  Neither program has found any infected files in any scan.  I am becoming frustrated with this and I am awfully close to wiping the hard drive and reinstalling the operating system.  I hope that someone can talk me out of it!

 

Respectfully,

 

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 25-05-2014 02
Ran by Ashley (administrator) on ASHLEY-HP on 26-05-2014 11:25:21
Running from C:\Users\Ashley\Desktop
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Normal

The only official download link for FRST:
Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(HP) C:\Program Files (x86)\HP SimplePass 2011\TrueSuiteService.exe
(IDT, Inc.) C:\Program Files\IDT\WDM\stacsv64.exe
(SEIKO EPSON CORPORATION) C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSvc.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
() C:\Program Files (x86)\CE\CovenantEyesCommService.exe
(CovenantEyes) C:\Program Files\CE\CovenantEyesProxy.exe
(SEIKO EPSON CORPORATION) C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
(Hewlett-Packard Company) C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
(AVG Secure Search) C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.0\ToolbarUpdater.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
() C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.0\loggingserver.exe
() C:\Windows\SysWOW64\authServer.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
(Seiko Epson Corporation) C:\Windows\System32\escsvc64.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
(HP) C:\Program Files (x86)\HP SimplePass 2011\TouchControl.exe
(HP) C:\Program Files (x86)\HP SimplePass 2011\BioMonitor.exe
(Microsoft Corporation) C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(IDT, Inc.) C:\Program Files\IDT\WDM\sttray64.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(SEIKO EPSON CORPORATION) C:\Windows\System32\spool\drivers\x64\3\E_IATIIBE.EXE
() C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar1.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar2.exe
(Samsung Electronics Co. Ltd.) C:\Users\Ashley\AppData\Roaming\Verizon\UA_ar\UtilityApplication.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2012\avgtray.exe
() C:\Program Files (x86)\AVG Secure Search\vprot.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
(CyberLink) C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
() C:\Program Files (x86)\CE\CovenantEyes.exe
() C:\Program Files (x86)\CE\CovenantEyesHelper.exe
(SEIKO EPSON CORPORATION) C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2012\avgcfgex.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2012\avgidsagent.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2012\avgnsa.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2012\avgrsa.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [synTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2799912 2011-06-09] (Synaptics Incorporated)
HKLM\...\Run: [sysTrayApp] => C:\Program Files\IDT\WDM\sttray64.exe [1424896 2011-09-08] (IDT, Inc.)
HKLM\...\Run: [setDefault] => C:\Program Files\Hewlett-Packard\HP LaunchBox\SetDefault.exe [43320 2011-09-30] (Hewlett-Packard Development Company, L.P.)
HKLM-x32\...\Run: [HPQuickWebProxy] => C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe [169528 2011-10-07] (Hewlett-Packard Company)
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [926896 2012-09-23] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [HPOSD] => C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe [379960 2011-08-19] (Hewlett-Packard Development Company, L.P.)
HKLM-x32\...\Run: [AVG_TRAY] => C:\Program Files (x86)\AVG\AVG2012\avgtray.exe [2598520 2012-11-19] (AVG Technologies CZ, s.r.o.)
HKLM-x32\...\Run: [vProt] => C:\Program Files (x86)\AVG Secure Search\vprot.exe [2557976 2014-04-27] ()
HKLM-x32\...\Run: [HP Quick Launch] => C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe [578944 2012-03-05] (Hewlett-Packard Development Company, L.P.)
HKLM-x32\...\Run: [Covenant Eyes] => C:\Program Files (x86)\CE\CovenantEyes.exe [7104504 2014-01-28] ()
HKLM-x32\...\Run: [EEventManager] => C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe [1058400 2011-10-31] (SEIKO EPSON CORPORATION)
HKLM\...\RunOnce: [NCPluginUpdater] - "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update [21720 2014-05-13] (Hewlett-Packard)
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKU\S-1-5-21-568922774-1664099888-2052817999-1000\...\Run: [EPLTarget\P0000000000000000] => C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIIBE.EXE [283232 2012-02-29] (SEIKO EPSON CORPORATION)
HKU\S-1-5-21-568922774-1664099888-2052817999-1000\...\MountPoints2: {7c7e0334-31c8-11e2-b3a0-80c16e6059de} - G:\ToolLauncher-Bootstrap.exe
Startup: C:\Users\Ashley\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Launch Utility Application.lnk
ShortcutTarget: Launch Utility Application.lnk -> C:\Users\Ashley\AppData\Roaming\Verizon\UA_ar\UtilityApplication.exe (Samsung Electronics Co. Ltd.)
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION

==================== Internet (Whitelisted) ====================

ProxyServer: http=127.0.0.1:8877;https=127.0.0.1:8877
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
StartMenuInternet: IEXPLORE.EXE - C:\Program Files (x86)\Internet Explorer\iexplore.exe
SearchScopes: HKLM - {040253EB-7B3B-443F-8BEC-17DE30AD0FD6} URL = http://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKLM - {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF
SearchScopes: HKLM - {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF
SearchScopes: HKLM - {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM - {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = http://rover.ebay.com/rover/1/711-30572-11896-2/4?mpre=http://www.ebay.com/sch/i.html?_nkw={searchTerms}
SearchScopes: HKLM-x32 - {040253EB-7B3B-443F-8BEC-17DE30AD0FD6} URL = http://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKLM-x32 - {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF
SearchScopes: HKLM-x32 - {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF
SearchScopes: HKLM-x32 - {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM-x32 - {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = http://rover.ebay.com/rover/1/711-30572-11896-2/4?mpre=http://www.ebay.com/sch/i.html?_nkw={searchTerms}
SearchScopes: HKCU - DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKCU - {040253EB-7B3B-443F-8BEC-17DE30AD0FD6} URL =
SearchScopes: HKCU - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKCU - {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL =
SearchScopes: HKCU - {D944BB61-2E34-4DBF-A683-47E505C587DC} URL =
BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files (x86)\AVG\AVG2012\avgdtiea.dll (AVG Technologies CZ, s.r.o.)
BHO: TrueSuite Website Log On - {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2011\x64\IEBHO.dll (HP)
BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO: Covenant Eyes for Internet Explorer - {927BD2E1-2287-49D2-AE71-95F492CE662E} - C:\Program Files (x86)\CE\extensions\ie\x64\ceie-0.7.2.dll (Covenant Eyes)
BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll (Hewlett-Packard)
BHO-x32: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll (Adobe Systems Incorporated)
BHO-x32: TrueSuite Website Log On - {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2011\IEBHO.dll (HP)
BHO-x32: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Covenant Eyes for Internet Explorer - {927BD2E1-2287-49D2-AE71-95F492CE662E} - C:\Program Files (x86)\CE\extensions\ie\x86\ceie-0.7.2.dll (Covenant Eyes)
BHO-x32: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\18.1.0.443\AVG Secure Search_toolbar.dll (AVG Secure Search)
BHO-x32: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
BHO-x32: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll (Hewlett-Packard)
Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Toolbar: HKLM-x32 - AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\18.1.0.443\AVG Secure Search_toolbar.dll (AVG Secure Search)
Toolbar: HKLM-x32 - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
Toolbar: HKCU - No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
Toolbar: HKCU - No Name - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} -  No File
DPF: HKLM-x32 {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} https://schwabevents.webex.com/client/WBXclient-T27L10NSP32EP5-14362/event/ieatgpc1.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgppa.dll (AVG Technologies CZ, s.r.o.)
Handler-x32: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll (AVG Technologies CZ, s.r.o.)
Handler-x32: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\18.1.0\ViProtocol.dll (AVG Secure Search)
Winsock: Catalog9 01 C:\Windows\SysWOW64\CovenantEyesProxy.dll [324088] (CovenantEyes)
Winsock: Catalog9 02 C:\Windows\SysWOW64\CovenantEyesProxy.dll [324088] (CovenantEyes)
Winsock: Catalog9 03 C:\Windows\SysWOW64\CovenantEyesProxy.dll [324088] (CovenantEyes)
Winsock: Catalog9 04 C:\Windows\SysWOW64\CovenantEyesProxy.dll [324088] (CovenantEyes)
Winsock: Catalog9 15 C:\Windows\SysWOW64\CovenantEyesProxy.dll [324088] (CovenantEyes)
Winsock: Catalog9-x64 01 C:\Windows\system32\CovenantEyesProxy64.dll [393208] (CovenantEyes)
Winsock: Catalog9-x64 02 C:\Windows\system32\CovenantEyesProxy64.dll [393208] (CovenantEyes)
Winsock: Catalog9-x64 03 C:\Windows\system32\CovenantEyesProxy64.dll [393208] (CovenantEyes)
Winsock: Catalog9-x64 04 C:\Windows\system32\CovenantEyesProxy64.dll [393208] (CovenantEyes)
Winsock: Catalog9-x64 15 C:\Windows\system32\CovenantEyesProxy64.dll [393208] (CovenantEyes)
Tcpip\Parameters: [DhcpNameServer] 192.168.1.254

FireFox:
========
FF Plugin: @microsoft.com/GENUINE - disabled No File
FF Plugin: adobe.com/AdobeAAMDetect - C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect64.dll No File
FF Plugin-x32: @adobe.com/ShockwavePlayer - C:\Windows\system32\Adobe\Director\np32dsw.dll No File
FF Plugin-x32: @avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin - C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\18.1.0\\npsitesafety.dll No File
FF Plugin-x32: @microsoft.com/GENUINE - disabled No File
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 - c:\Program Files (x86)\Microsoft Silverlight\4.0.50401.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 - C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3538.0513 - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 - C:\Program Files (x86)\Google\Update\1.3.24.7\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 - C:\Program Files (x86)\Google\Update\1.3.24.7\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @WildTangent.com/GamesAppPresenceDetector,Version=1.0 - C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll ()
FF Plugin-x32: Adobe Reader - C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF Plugin HKCU: amazon.com/AmazonMP3DownloaderPlugin - C:\Users\Ashley\Music\Amazon Downloads\npAmazonMP3DownloaderPlugin101721.dll (Amazon.com, Inc.)
FF HKLM-x32\...\Firefox\Extensions: [avg@toolbar] - C:\ProgramData\AVG Secure Search\FireFoxExt\17.3.0.49
FF HKLM-x32\...\Firefox\Extensions: [firefox-integrated-extension@covenanteyes.com] - C:\Program Files (x86)\CE\extensions\firefox\firefox-integrated-extension@covenanteyes.com
FF Extension: Covenant Eyes for Firefox - C:\Program Files (x86)\CE\extensions\firefox\firefox-integrated-extension@covenanteyes.com [2014-03-08]

Chrome:
=======
CHR Extension: (Google Docs) - C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2014-05-04]
CHR Extension: (Google Drive) - C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2014-05-04]
CHR Extension: (Covenant Eyes for Google Chrome™) - C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\bfegkegffcbgpfmemahhkgnbkocmbain [2014-05-04]
CHR Extension: (Website Logon) - C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\bfmogjcijkfeahcajecmmegieipfbdcc [2014-05-04]
CHR Extension: (YouTube) - C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2014-05-04]
CHR Extension: (Google Search) - C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2014-05-04]
CHR Extension: (Google Wallet) - C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-05-04]
CHR Extension: (Gmail) - C:\Users\Ashley\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2014-05-04]
CHR HKLM-x32\...\Chrome\Extension: [bfmogjcijkfeahcajecmmegieipfbdcc] - C:\Program Files (x86)\HP SimplePass 2011\tschrome.crx [2011-08-18]
CHR HKLM-x32\...\Chrome\Extension: [ndibdjnfmopecpmkdieinmbadjfpblof] - C:\ProgramData\AVG Secure Search\ChromeExt\17.3.0.49\avg.crx [2011-08-18]

==================== Services (Whitelisted) =================

R2 Auth Service; C:\Windows\SysWOW64\authServer.exe [4446712 2014-01-28] ()
R2 AVGIDSAgent; C:\Program Files (x86)\AVG\AVG2012\avgidsagent.exe [5175856 2013-10-16] (AVG Technologies CZ, s.r.o.)
R2 avgwd; C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe [193288 2012-02-14] (AVG Technologies CZ, s.r.o.)
R2 CovenantEyesCommService; C:\Program Files (x86)\CE\CovenantEyesCommService.exe [4533240 2014-01-28] ()
R2 CovenantEyesProxy; C:\Program Files\CE\CovenantEyesProxy.exe [5346296 2014-01-28] (CovenantEyes)
R2 EpsonScanSvc; C:\Windows\system32\EscSvc64.exe [135824 2011-12-12] (Seiko Epson Corporation)
R2 vToolbarUpdater18.1.0; C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.0\ToolbarUpdater.exe [1801240 2014-04-27] (AVG Secure Search)

==================== Drivers (Whitelisted) ====================

R3 AVGIDSDriver; C:\Windows\System32\DRIVERS\avgidsdrivera.sys [127328 2012-12-10] (AVG Technologies CZ, s.r.o. )
R3 AVGIDSFilter; C:\Windows\System32\DRIVERS\avgidsfiltera.sys [29776 2011-12-23] (AVG Technologies CZ, s.r.o. )
R0 AVGIDSHA; C:\Windows\System32\DRIVERS\avgidsha.sys [28480 2012-04-19] (AVG Technologies CZ, s.r.o. )
R1 Avgldx64; C:\Windows\System32\DRIVERS\avgldx64.sys [307040 2012-11-08] (AVG Technologies CZ, s.r.o.)
R1 Avgmfx64; C:\Windows\System32\DRIVERS\avgmfx64.sys [47696 2011-12-23] (AVG Technologies CZ, s.r.o.)
R0 Avgrkx64; C:\Windows\System32\DRIVERS\avgrkx64.sys [36944 2012-01-31] (AVG Technologies CZ, s.r.o.)
R1 Avgtdia; C:\Windows\System32\DRIVERS\avgtdia.sys [384800 2013-04-11] (AVG Technologies CZ, s.r.o.)
R1 avgtp; C:\Windows\system32\drivers\avgtpx64.sys [50464 2014-04-27] (AVG Technologies)
R1 cewd64f; C:\Windows\system32\Drivers\cewd64f.sys [31736 2014-01-28] ()
R1 cewd64r; C:\Windows\system32\Drivers\cewd64r.sys [45048 2014-01-28] ()
R3 MBAMSwissArmy; C:\Windows\system32\drivers\MBAMSwissArmy.sys [122584 2014-05-26] (Malwarebytes Corporation)

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

2014-05-26 11:25 - 2014-05-26 11:26 - 00020119 _____ () C:\Users\Ashley\Desktop\FRST.txt
2014-05-26 11:25 - 2014-05-26 11:25 - 00000000 ____D () C:\FRST
2014-05-26 11:24 - 2014-05-26 01:26 - 02066944 _____ (Farbar) C:\Users\Ashley\Desktop\FRST64.exe
2014-05-26 10:47 - 2014-05-26 10:47 - 00122584 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2014-05-26 10:46 - 2014-05-26 10:46 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2014-05-26 10:46 - 2014-05-26 10:46 - 00000000 ____D () C:\ProgramData\Malwarebytes
2014-05-26 10:46 - 2014-05-26 10:46 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-05-26 10:46 - 2014-05-12 07:26 - 00091352 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbamchameleon.sys
2014-05-26 10:46 - 2014-05-12 07:26 - 00063704 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mwac.sys
2014-05-26 10:46 - 2014-05-12 07:25 - 00025816 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbam.sys
2014-05-26 10:44 - 2014-05-26 10:43 - 17292760 _____ (Malwarebytes Corporation ) C:\Users\Ashley\Desktop\mbam-setup-2.0.2.1012.exe
2014-05-26 01:50 - 2014-05-26 02:56 - 00016026 _____ () C:\Windows\system32\avgrep.txt
2014-05-22 17:55 - 2014-05-22 17:55 - 00000000 ____D () C:\Users\Ashley\AppData\Local\{B8B5EC95-DC87-4D2D-AEF6-4635343B7BE4}
2014-05-17 17:47 - 2014-05-05 19:46 - 17847808 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2014-05-17 17:47 - 2014-05-05 19:21 - 02382848 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2014-05-17 17:47 - 2014-05-05 19:21 - 00096768 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
2014-05-17 17:47 - 2014-05-05 18:32 - 12347392 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2014-05-17 17:47 - 2014-05-05 18:14 - 02382848 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2014-05-17 17:47 - 2014-05-05 18:14 - 00073216 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmled.dll
2014-05-14 23:52 - 2014-05-22 17:36 - 00000000 ___SD () C:\Windows\system32\CompatTel
2014-05-14 23:47 - 2014-05-09 01:14 - 00477184 _____ (Microsoft Corporation) C:\Windows\system32\aepdu.dll
2014-05-14 23:47 - 2014-05-09 01:11 - 00424448 _____ (Microsoft Corporation) C:\Windows\system32\aeinv.dll
2014-05-14 23:47 - 2014-04-11 21:22 - 00155072 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\ksecpkg.sys
2014-05-14 23:47 - 2014-04-11 21:22 - 00095680 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\ksecdd.sys
2014-05-14 23:47 - 2014-04-11 21:19 - 01460736 _____ (Microsoft Corporation) C:\Windows\system32\lsasrv.dll
2014-05-14 23:47 - 2014-04-11 21:19 - 00136192 _____ (Microsoft Corporation) C:\Windows\system32\sspicli.dll
2014-05-14 23:47 - 2014-04-11 21:19 - 00031232 _____ (Microsoft Corporation) C:\Windows\system32\lsass.exe
2014-05-14 23:47 - 2014-04-11 21:19 - 00029184 _____ (Microsoft Corporation) C:\Windows\system32\sspisrv.dll
2014-05-14 23:47 - 2014-04-11 21:19 - 00028160 _____ (Microsoft Corporation) C:\Windows\system32\secur32.dll
2014-05-14 23:47 - 2014-04-11 21:12 - 00022016 _____ (Microsoft Corporation) C:\Windows\SysWOW64\secur32.dll
2014-05-14 23:47 - 2014-04-11 21:10 - 00096768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\sspicli.dll
2014-05-14 23:47 - 2014-03-24 21:43 - 14175744 _____ (Microsoft Corporation) C:\Windows\system32\shell32.dll
2014-05-14 23:47 - 2014-03-24 21:09 - 12874240 _____ (Microsoft Corporation) C:\Windows\SysWOW64\shell32.dll
2014-05-14 23:47 - 2014-03-04 04:47 - 05550016 _____ (Microsoft Corporation) C:\Windows\system32\ntoskrnl.exe
2014-05-14 23:47 - 2014-03-04 04:44 - 00728064 _____ (Microsoft Corporation) C:\Windows\system32\kerberos.dll
2014-05-14 23:47 - 2014-03-04 04:44 - 00722944 _____ (Microsoft Corporation) C:\Windows\system32\objsel.dll
2014-05-14 23:47 - 2014-03-04 04:44 - 00424960 _____ (Microsoft Corporation) C:\Windows\system32\KernelBase.dll
2014-05-14 23:47 - 2014-03-04 04:44 - 00340992 _____ (Microsoft Corporation) C:\Windows\system32\schannel.dll
2014-05-14 23:47 - 2014-03-04 04:44 - 00314880 _____ (Microsoft Corporation) C:\Windows\system32\msv1_0.dll
2014-05-14 23:47 - 2014-03-04 04:44 - 00210944 _____ (Microsoft Corporation) C:\Windows\system32\wdigest.dll
2014-05-14 23:47 - 2014-03-04 04:44 - 00086528 _____ (Microsoft Corporation) C:\Windows\system32\TSpkg.dll
2014-05-14 23:47 - 2014-03-04 04:44 - 00039936 _____ (Microsoft Corporation) C:\Windows\system32\wincredprovider.dll
2014-05-14 23:47 - 2014-03-04 04:43 - 00455168 _____ (Microsoft Corporation) C:\Windows\system32\winlogon.exe
2014-05-14 23:47 - 2014-03-04 04:43 - 00057344 _____ (Microsoft Corporation) C:\Windows\system32\cngprovider.dll
2014-05-14 23:47 - 2014-03-04 04:43 - 00056832 _____ (Microsoft Corporation) C:\Windows\system32\adprovider.dll
2014-05-14 23:47 - 2014-03-04 04:43 - 00053760 _____ (Microsoft Corporation) C:\Windows\system32\capiprovider.dll
2014-05-14 23:47 - 2014-03-04 04:43 - 00052736 _____ (Microsoft Corporation) C:\Windows\system32\dpapiprovider.dll
2014-05-14 23:47 - 2014-03-04 04:43 - 00044544 _____ (Microsoft Corporation) C:\Windows\system32\dimsroam.dll
2014-05-14 23:47 - 2014-03-04 04:43 - 00022016 _____ (Microsoft Corporation) C:\Windows\system32\credssp.dll
2014-05-14 23:47 - 2014-03-04 04:20 - 03969984 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntkrnlpa.exe
2014-05-14 23:47 - 2014-03-04 04:20 - 03914176 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntoskrnl.exe
2014-05-14 23:47 - 2014-03-04 04:17 - 00550912 _____ (Microsoft Corporation) C:\Windows\SysWOW64\kerberos.dll
2014-05-14 23:47 - 2014-03-04 04:17 - 00538112 _____ (Microsoft Corporation) C:\Windows\SysWOW64\objsel.dll
2014-05-14 23:47 - 2014-03-04 04:17 - 00259584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msv1_0.dll
2014-05-14 23:47 - 2014-03-04 04:17 - 00247808 _____ (Microsoft Corporation) C:\Windows\SysWOW64\schannel.dll
2014-05-14 23:47 - 2014-03-04 04:17 - 00172032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wdigest.dll
2014-05-14 23:47 - 2014-03-04 04:17 - 00065536 _____ (Microsoft Corporation) C:\Windows\SysWOW64\TSpkg.dll
2014-05-14 23:47 - 2014-03-04 04:17 - 00051200 _____ (Microsoft Corporation) C:\Windows\SysWOW64\cngprovider.dll
2014-05-14 23:47 - 2014-03-04 04:17 - 00049664 _____ (Microsoft Corporation) C:\Windows\SysWOW64\adprovider.dll
2014-05-14 23:47 - 2014-03-04 04:17 - 00048128 _____ (Microsoft Corporation) C:\Windows\SysWOW64\capiprovider.dll
2014-05-14 23:47 - 2014-03-04 04:17 - 00047616 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dpapiprovider.dll
2014-05-14 23:47 - 2014-03-04 04:17 - 00036864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dimsroam.dll
2014-05-14 23:47 - 2014-03-04 04:17 - 00035328 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wincredprovider.dll
2014-05-14 23:47 - 2014-03-04 04:17 - 00017408 _____ (Microsoft Corporation) C:\Windows\SysWOW64\credssp.dll
2014-05-14 23:47 - 2014-03-04 04:16 - 00274944 _____ (Microsoft Corporation) C:\Windows\SysWOW64\KernelBase.dll
2014-05-11 23:50 - 2014-05-11 23:50 - 00001409 _____ () C:\Users\Ashley\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer (64-bit).lnk
2014-05-04 17:28 - 2014-05-04 22:42 - 00000000 ____D () C:\Users\Ashley\AppData\Roaming\MediaMonkey
2014-05-04 17:28 - 2014-05-04 17:28 - 00001043 _____ () C:\Users\Public\Desktop\MediaMonkey.lnk
2014-05-04 17:28 - 2014-05-04 17:28 - 00000000 ____D () C:\Users\Ashley\AppData\Local\MediaMonkey
2014-05-04 17:28 - 2014-05-04 17:28 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\MediaMonkey
2014-05-04 17:28 - 2014-05-04 17:28 - 00000000 ____D () C:\ProgramData\MediaMonkey
2014-05-04 17:28 - 2014-05-04 17:28 - 00000000 ____D () C:\Program Files (x86)\MediaMonkey
2014-05-04 16:49 - 2014-05-04 16:54 - 15186264 _____ (Ventis Media Inc. ) C:\Users\Ashley\Downloads\MediaMonkey_4.1.1.1703.exe
2014-05-04 16:01 - 2014-05-26 01:33 - 00013312 ___SH () C:\Users\Ashley\Desktop\Thumbs.db
2014-05-04 13:02 - 2014-05-04 13:02 - 00000000 __SHD () C:\Users\Ashley\AppData\Local\EmieUserList
2014-05-04 13:02 - 2014-05-04 13:02 - 00000000 __SHD () C:\Users\Ashley\AppData\Local\EmieSiteList
2014-04-27 13:21 - 2014-04-27 13:21 - 00000000 ____D () C:\ProgramData\AVG Secure Search

==================== One Month Modified Files and Folders =======

2014-05-26 11:26 - 2014-05-26 11:25 - 00020119 _____ () C:\Users\Ashley\Desktop\FRST.txt
2014-05-26 11:25 - 2014-05-26 11:25 - 00000000 ____D () C:\FRST
2014-05-26 11:20 - 2013-12-06 15:03 - 00000898 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2014-05-26 10:51 - 2012-12-12 15:33 - 00000000 ____D () C:\Users\Ashley\AppData\Local\CrashDumps
2014-05-26 10:48 - 2011-12-12 03:32 - 01942907 _____ () C:\Windows\WindowsUpdate.log
2014-05-26 10:47 - 2014-05-26 10:47 - 00122584 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2014-05-26 10:46 - 2014-05-26 10:46 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2014-05-26 10:46 - 2014-05-26 10:46 - 00000000 ____D () C:\ProgramData\Malwarebytes
2014-05-26 10:46 - 2014-05-26 10:46 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-05-26 10:43 - 2014-05-26 10:44 - 17292760 _____ (Malwarebytes Corporation ) C:\Users\Ashley\Desktop\mbam-setup-2.0.2.1012.exe
2014-05-26 10:43 - 2009-07-14 00:13 - 00783376 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-05-26 10:43 - 2009-07-13 23:45 - 00032064 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-05-26 10:43 - 2009-07-13 23:45 - 00032064 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-05-26 10:37 - 2012-11-26 17:47 - 00000000 ____D () C:\Users\Public\Documents\Verizon_Android
2014-05-26 10:36 - 2013-12-06 15:03 - 00000894 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2014-05-26 10:36 - 2013-06-03 16:40 - 00000350 _____ () C:\Windows\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv.job
2014-05-26 10:36 - 2009-07-14 00:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-05-26 10:36 - 2009-07-13 23:51 - 00046308 _____ () C:\Windows\setupact.log
2014-05-26 10:35 - 2010-11-20 22:47 - 00720240 _____ () C:\Windows\PFRO.log
2014-05-26 09:25 - 2012-07-25 02:07 - 00000000 ____D () C:\Windows\system32\Drivers\AVG
2014-05-26 02:56 - 2014-05-26 01:50 - 00016026 _____ () C:\Windows\system32\avgrep.txt
2014-05-26 01:33 - 2014-05-04 16:01 - 00013312 ___SH () C:\Users\Ashley\Desktop\Thumbs.db
2014-05-26 01:31 - 2012-07-25 01:46 - 00003934 _____ () C:\Windows\System32\Tasks\User_Feed_Synchronization-{6C5078A1-2D81-4789-A67F-FE25F2D72C5B}
2014-05-26 01:26 - 2014-05-26 11:24 - 02066944 _____ (Farbar) C:\Users\Ashley\Desktop\FRST64.exe
2014-05-25 19:32 - 2009-07-13 22:20 - 00000000 ____D () C:\Windows\rescache
2014-05-23 20:26 - 2012-08-10 22:24 - 00003192 _____ () C:\Windows\System32\Tasks\HPCeeScheduleForAshley
2014-05-23 20:26 - 2012-08-10 22:24 - 00000336 _____ () C:\Windows\Tasks\HPCeeScheduleForAshley.job
2014-05-22 18:37 - 2013-04-11 13:15 - 00000000 _____ () C:\Windows\system32\HP_ActiveX_Patch_NOT_DETECTED.txt
2014-05-22 18:37 - 2012-08-10 21:52 - 00000052 _____ () C:\Windows\SysWOW64\DOErrors.log
2014-05-22 17:55 - 2014-05-22 17:55 - 00000000 ____D () C:\Users\Ashley\AppData\Local\{B8B5EC95-DC87-4D2D-AEF6-4635343B7BE4}
2014-05-22 17:41 - 2012-07-25 01:46 - 00000000 ___RD () C:\Users\Ashley\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
2014-05-22 17:41 - 2012-07-25 01:46 - 00000000 ___RD () C:\Users\Ashley\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
2014-05-22 17:36 - 2014-05-14 23:52 - 00000000 ___SD () C:\Windows\system32\CompatTel
2014-05-12 07:26 - 2014-05-26 10:46 - 00091352 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbamchameleon.sys
2014-05-12 07:26 - 2014-05-26 10:46 - 00063704 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mwac.sys
2014-05-12 07:25 - 2014-05-26 10:46 - 00025816 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbam.sys
2014-05-11 23:50 - 2014-05-11 23:50 - 00001409 _____ () C:\Users\Ashley\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer (64-bit).lnk
2014-05-11 23:40 - 2009-07-13 22:20 - 00000000 ____D () C:\Windows\PolicyDefinitions
2014-05-11 22:21 - 2013-12-06 15:03 - 00000000 ____D () C:\Program Files (x86)\Google
2014-05-09 20:15 - 2013-12-06 15:03 - 00003894 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2014-05-09 20:15 - 2013-12-06 15:03 - 00003642 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
2014-05-09 01:14 - 2014-05-14 23:47 - 00477184 _____ (Microsoft Corporation) C:\Windows\system32\aepdu.dll
2014-05-09 01:11 - 2014-05-14 23:47 - 00424448 _____ (Microsoft Corporation) C:\Windows\system32\aeinv.dll
2014-05-05 19:46 - 2014-05-17 17:47 - 17847808 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2014-05-05 19:21 - 2014-05-17 17:47 - 02382848 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2014-05-05 19:21 - 2014-05-17 17:47 - 00096768 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
2014-05-05 18:32 - 2014-05-17 17:47 - 12347392 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2014-05-05 18:14 - 2014-05-17 17:47 - 02382848 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2014-05-05 18:14 - 2014-05-17 17:47 - 00073216 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmled.dll
2014-05-04 23:02 - 2012-08-05 20:19 - 00000000 ____D () C:\Users\Ashley\AppData\Roaming\SoftGrid Client
2014-05-04 22:42 - 2014-05-04 17:28 - 00000000 ____D () C:\Users\Ashley\AppData\Roaming\MediaMonkey
2014-05-04 17:28 - 2014-05-04 17:28 - 00001043 _____ () C:\Users\Public\Desktop\MediaMonkey.lnk
2014-05-04 17:28 - 2014-05-04 17:28 - 00000000 ____D () C:\Users\Ashley\AppData\Local\MediaMonkey
2014-05-04 17:28 - 2014-05-04 17:28 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\MediaMonkey
2014-05-04 17:28 - 2014-05-04 17:28 - 00000000 ____D () C:\ProgramData\MediaMonkey
2014-05-04 17:28 - 2014-05-04 17:28 - 00000000 ____D () C:\Program Files (x86)\MediaMonkey
2014-05-04 17:28 - 2012-07-25 01:38 - 00000000 ____D () C:\Users\Ashley\AppData\Local\VirtualStore
2014-05-04 17:18 - 2012-07-25 01:38 - 00000000 ____D () C:\Users\Ashley
2014-05-04 16:54 - 2014-05-04 16:49 - 15186264 _____ (Ventis Media Inc. ) C:\Users\Ashley\Downloads\MediaMonkey_4.1.1.1703.exe
2014-05-04 16:43 - 2013-12-06 15:03 - 00000000 ____D () C:\Users\Ashley\AppData\Local\Google
2014-05-04 13:02 - 2014-05-04 13:02 - 00000000 __SHD () C:\Users\Ashley\AppData\Local\EmieUserList
2014-05-04 13:02 - 2014-05-04 13:02 - 00000000 __SHD () C:\Users\Ashley\AppData\Local\EmieSiteList
2014-05-03 11:36 - 2009-07-14 00:32 - 00000000 ____D () C:\Windows\system32\FxsTmp
2014-04-27 13:21 - 2014-04-27 13:21 - 00000000 ____D () C:\ProgramData\AVG Secure Search
2014-04-27 13:21 - 2012-07-25 02:08 - 00050464 _____ (AVG Technologies) C:\Windows\system32\Drivers\avgtpx64.sys
2014-04-27 13:21 - 2012-07-25 02:08 - 00000000 ____D () C:\Program Files (x86)\AVG Secure Search

Some content of TEMP:
====================
C:\Users\Ashley\AppData\Local\Temp\avguidx.dll
C:\Users\Ashley\AppData\Local\Temp\CommonInstaller.exe
C:\Users\Ashley\AppData\Local\Temp\Extract.exe
C:\Users\Ashley\AppData\Local\Temp\GdiPlus.dll
C:\Users\Ashley\AppData\Local\Temp\HPHelpUpdater.exe
C:\Users\Ashley\AppData\Local\Temp\MachineIdCreator.exe
C:\Users\Ashley\AppData\Local\Temp\mfc80u.dll
C:\Users\Ashley\AppData\Local\Temp\msvcp80.dll
C:\Users\Ashley\AppData\Local\Temp\msvcr80.dll
C:\Users\Ashley\AppData\Local\Temp\oi_{38F5A204-B2A2-4B00-BCAC-AD9E1C87789F}.exe
C:\Users\Ashley\AppData\Local\Temp\Resource.exe
C:\Users\Ashley\AppData\Local\Temp\SP56929.exe
C:\Users\Ashley\AppData\Local\Temp\SP57398.exe
C:\Users\Ashley\AppData\Local\Temp\SP57538.exe
C:\Users\Ashley\AppData\Local\Temp\SP57698.exe
C:\Users\Ashley\AppData\Local\Temp\sp58915.exe
C:\Users\Ashley\AppData\Local\Temp\SP59202.exe
C:\Users\Ashley\AppData\Local\Temp\SP61152.exe
C:\Users\Ashley\AppData\Local\Temp\sp64126.exe
C:\Users\Ashley\AppData\Local\Temp\SpOrder.dll
C:\Users\Ashley\AppData\Local\Temp\SUAComnCtrl.dll
C:\Users\Ashley\AppData\Local\Temp\SUARefresh.exe
C:\Users\Ashley\AppData\Local\Temp\ToolbarInstaller.exe
C:\Users\Ashley\AppData\Local\Temp\UninstallHPSA.exe
C:\Users\Ashley\AppData\Local\Temp\UTEngine.dll

==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

LastRegBack: 2014-05-25 18:50

==================== End Of Log ============================

 

 

 

 

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 25-05-2014 02
Ran by Ashley at 2014-05-26 11:26:34
Running from C:\Users\Ashley\Desktop
Boot Mode: Normal
==========================================================

==================== Security Center ========================

AV: AVG Anti-Virus Free Edition 2012 (Enabled - Up to date) {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
AS: AVG Anti-Virus Free Edition 2012 (Enabled - Up to date) {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

Adobe Flash Player 11 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 11.9.900.152 - Adobe Systems Incorporated)
Adobe Reader X (10.1.0) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.0 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.1.629 - Adobe Systems, Inc.)
Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
Amazon Music Importer (HKLM-x32\...\com.amazon.music.uploader) (Version: 2.0.1 - Amazon Services LLC)
Amazon Music Importer (x32 Version: 2.0.1 - Amazon Services LLC) Hidden
AuthenTec TrueAPI (Version: 1.3.0.139 - AuthenTec, Inc.) Hidden
AVG 2012 (HKLM\...\AVG) (Version: 2012.1.2247 - AVG Technologies)
AVG 2012 (Version: 12.0.3722 - AVG Technologies) Hidden
AVG 2012 (Version: 12.1.2247 - AVG Technologies) Hidden
AVG Security Toolbar (HKLM-x32\...\AVG Secure Search) (Version: 18.1.0.443 - AVG Technologies)
Bejeweled 3 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Covenant Eyes (HKLM-x32\...\{5AC5ED2E-2936-4B54-A429-703F9034938E}) (Version: 5.0.4.280 - Covenant Eyes, Inc.)
Cradle of Rome 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.0.4528 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.5.0.4528 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Download Navigator (HKLM-x32\...\{E728441A-7820-4B1C-87C9-DE7BE37B2953}) (Version: 1.1.0 - SEIKO EPSON CORPORATION)
Epson Connect (HKLM-x32\...\{64BA551C-9AF6-495C-93F3-D1270E0045FC}) (Version:  - )
Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.4.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{BECE9CCD-83F6-4BAA-9B26-227DF7D2E932}) (Version: 3.01.0000 - Seiko Epson Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON XP-400 Series Printer Uninstall (HKLM\...\EPSON XP-400 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.5.00 - SEIKO EPSON CORPORATION)
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E96CAA2A-0244-4A2A-8403-0C3C9534778B}) (Version: 2.1.1 - Hewlett-Packard)
Evernote v. 4.2.3 (HKLM-x32\...\{F761359C-9CED-45AE-9A51-9D6605CD55C4}) (Version: 4.2.3.22 - Evernote Corp.)
Farm Frenzy (x32 Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (x32 Version: 2.2.0.98 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.97 - WildTangent) Hidden
Final Drive Fury (x32 Version: 2.2.0.95 - WildTangent) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.24.7 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Hoyle Card Games (x32 Version: 2.2.0.95 - WildTangent) Hidden
HP Application Assistant (HKLM\...\{6032497A-4479-462B-ADB8-A0A372BB9A23}) (Version: 1.0.409.3882 - Hewlett-Packard)
HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden
HP Client Services (Version: 1.1.12938.3539 - Hewlett-Packard) Hidden
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{BC6CB499-9F29-4B41-8B8B-FA7248525256}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP Launch Box (HKLM\...\{BF1E75D0-E7AF-4BEA-9FBC-567F0C54BDF9}) (Version: 1.0.12 - Hewlett-Packard Company)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.1.21091.0 - Hewlett-Packard Company)
HP MovieStore (x32 Version: 2.1.091 - Hewlett-Packard) Hidden
HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
HP Power Manager (HKLM-x32\...\{7E799992-5DA0-4A1A-9443-B1836B063FEC}) (Version: 1.4.8 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{53B17A98-5BF0-40BC-AAFF-850A357975AC}) (Version: 2.7.2 - Hewlett-Packard Company)
HP QuickWeb (HKLM-x32\...\{BB4FC2AD-DF12-4EE1-8AA7-2C0A26B5E2FB}) (Version: 3.1.1.10197 - Hewlett-Packard Company)
HP Recovery Manager (x32 Version: 2.0.0 - Hewlett-Packard) Hidden
HP Security Assistant (HKLM\...\{562608FE-2051-4488-BF22-8CE4C03046AC}) (Version: 1.0.12 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15076.3891 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.14901.3869 - Hewlett-Packard Company)
HP SimplePass PE 2011 (HKLM-x32\...\{4741965C-AFD0-4D00-81D1-1039F96D4DC3}) (Version: 5.3.0.264 - Hewlett-Packard)
HP Software Framework (HKLM-x32\...\{675D093B-815D-47FD-AB2C-192EC751E8E2}) (Version: 4.6.10.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6365.0 - IDT)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Identity Protection Technology 1.1.2.0 (HKLM-x32\...\{C01A86F5-56E7-101F-9BC9-E3F1025EB779}) (Version: 1.1.2.0 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2559 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.5.0.1026 - Intel Corporation)
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (x32 Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Letters from Nowhere 2 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Luxor HD (x32 Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (x32 Version: 2.2.0.95 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
MediaMonkey 4.1 (HKLM-x32\...\MediaMonkey_is1) (Version: 4.1 - Ventis Media Inc.)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.5139.5005 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.0.50401.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
opensource (x32 Version: 1.0.14960.3876 - Your Company Name) Hidden
Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.98 - WildTangent) Hidden
Ralink RT5390 802.11b/g/n WiFi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 3.2.13.0 - Ralink)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.85 - Realtek Semiconductor Corp.)
RollerCoaster Tycoon 3: Platinum (x32 Version: 2.2.0.98 - WildTangent) Hidden
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.3.2380.0 - SAMSUNG Electronics Co., Ltd.)
Skype™ 5.5 (HKLM-x32\...\{AA59DDE4-B672-4621-A016-4C248204957A}) (Version: 5.5.117 - Skype Technologies S.A.)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.11.0 - Synaptics Incorporated)
The Treasures of Mystery Island: The Ghost Ship (x32 Version: 2.2.0.98 - WildTangent) Hidden
Torchlight (x32 Version: 2.2.0.98 - WildTangent) Hidden
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Verizon Wireless Software Upgrade Assistant - Samsung(ar) (HKLM-x32\...\{FD1408CA-47E3-45C8-B7CB-75AEB8F98DA1}) (Version: 2.13.0273 - Samsung Electronics Co., Ltd.)
Verizon Wireless Software Utility Application for Android - Samsung (HKLM-x32\...\{D3D2A5FF-55C2-4A5A-BDAC-A502A66E6B8D}) (Version: 2.13.0246 - Samsung Electronics Co., Ltd.)
VIP Access SDK (1.0.1.2)  (HKLM-x32\...\VIP Access SDK) (Version: 1.0.1.2 - Symantec Inc.)
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.98 - WildTangent) Hidden
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
WildTangent Games App (HP Games) (x32 Version: 4.0.5.32 - WildTangent) Hidden
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden

==================== Restore Points  =========================

16-03-2014 23:04:36 Windows Update
13-04-2014 21:28:42 Installed Epson Event Manager
13-04-2014 21:30:23 Installed Epson Connect
13-04-2014 21:31:16 Installed EpsonNet Print
23-04-2014 01:09:38 Windows Update
03-05-2014 16:35:50 Windows Update
04-05-2014 17:59:39 Windows Update
12-05-2014 02:39:22 Scheduled Checkpoint
12-05-2014 03:40:33 Windows Modules Installer
12-05-2014 04:18:56 Windows Modules Installer
12-05-2014 04:25:54 Windows Modules Installer
12-05-2014 04:37:56 Windows Modules Installer
15-05-2014 04:30:52 Windows Update
17-05-2014 22:42:45 Windows Update
26-05-2014 00:32:36 Scheduled Checkpoint
26-05-2014 14:22:20 Windows Update

==================== Hosts content: ==========================

2009-07-13 21:34 - 2009-06-10 16:00 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

Task: {0BC4B0FC-09B9-441F-8955-E17E29425BCD} - System32\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv => C:\Windows\TEMP\{45FCCB9E-66EA-4CA1-AA29-6A73323C052A}.exe
Task: {271B506A-C18B-4513-BADE-45B861239C8E} - System32\Tasks\Hewlett-Packard\HP Support Assistant\Update Check => C:\ProgramData\Hewlett-Packard\HP Support Framework\Resources\Updater7\HPSFUpdater.exe [2013-12-12] (Hewlett-Packard Company)
Task: {3C9177F1-D3D0-42E1-A661-9E19D62F7350} - System32\Tasks\Hewlett-Packard\HP Support Assistant\PC Health Analysis => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2013-11-04] (Hewlett-Packard Company)
Task: {43805E2C-E30E-4619-BBDD-3483BF066AAD} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2013-12-06] (Google Inc.)
Task: {4C5DE4DC-1F27-46DF-804B-82A2732D504C} - System32\Tasks\HPCeeScheduleForAshley => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2011-07-15] (Hewlett-Packard)
Task: {7128EA17-A740-4FF2-9833-D467E6EB2E9C} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker_DeviceScan => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [2014-03-21] (Hewlett-Packard)
Task: {80882D9C-0763-4C4D-A6EB-0A4EB54FBDA1} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2013-12-06] (Google Inc.)
Task: {B044F532-769A-49D5-B2D8-E5F3873E9298} - System32\Tasks\MirageAgent => C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe [2011-09-28] (CyberLink)
Task: {B77B1610-0D98-4669-8502-B6970947F322} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2013-11-04] (Hewlett-Packard Company)
Task: {CF1AD144-1035-4175-81B3-5944DB377DF7} - System32\Tasks\Hewlett-Packard\HP Support Assistant\Warranty Opt-In(Yes) => c:\program files (x86)\hewlett-packard\hp health check\activecheck\product_line\Detection_PostWarrantyAlert.exe
Task: {E398AE5A-3107-4DB3-A0E6-104E846FF84A} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [2014-03-21] (Hewlett-Packard)
Task: {EDDF99D4-63F3-4D1B-A0C4-30F96D589982} - System32\Tasks\Hewlett-Packard\HP Support Assistant\Warranty Opt-In(No) => c:\program files (x86)\hewlett-packard\hp health check\activecheck\product_line\Detection_PostWarrantyAlert.exe
Task: C:\Windows\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv.job => C:\Windows\TEMP\{45FCCB9E-66EA-4CA1-AA29-6A73323C052A}.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\HPCeeScheduleForAshley.job => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe

==================== Loaded Modules (whitelisted) =============

2014-03-08 01:11 - 2014-01-28 18:43 - 04533240 _____ () C:\Program Files (x86)\CE\CovenantEyesCommService.exe
2014-04-27 13:21 - 2014-04-27 13:21 - 00159768 _____ () C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.0\loggingserver.exe
2014-03-08 01:11 - 2014-01-28 18:45 - 04446712 _____ () C:\Windows\SysWOW64\authServer.exe
2014-03-08 01:11 - 2014-01-28 18:45 - 02941944 _____ () C:\Program Files\CE\nmsvc64.dll
2014-03-08 01:11 - 2014-01-28 18:44 - 00087544 _____ () C:\Program Files\CE\nmsvTree64.dll
2011-08-26 14:53 - 2011-08-26 14:53 - 00094208 _____ () C:\Windows\System32\IccLibDll_x64.dll
2011-09-30 12:40 - 2011-09-30 12:40 - 00107320 _____ () C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar1.exe
2012-07-25 02:08 - 2014-04-27 13:21 - 02557976 _____ () C:\Program Files (x86)\AVG Secure Search\vprot.exe
2014-03-08 01:11 - 2014-01-28 18:43 - 07104504 _____ () C:\Program Files (x86)\CE\CovenantEyes.exe
2014-03-08 01:11 - 2014-01-28 18:44 - 05695992 _____ () C:\Program Files (x86)\CE\CovenantEyesHelper.exe
2014-04-27 13:21 - 2014-04-27 13:21 - 00519704 _____ () C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.0\log4cplusU.dll
2014-03-08 01:11 - 2014-01-28 18:45 - 02298872 _____ () C:\Program Files (x86)\CE\nmsvc.dll
2014-03-08 01:11 - 2014-01-28 18:44 - 00076280 _____ () C:\Program Files (x86)\CE\nmsvTree.dll
2014-02-15 14:28 - 2014-02-15 14:28 - 00172544 _____ () C:\Windows\assembly\NativeImages_v2.0.50727_32\IsdiInterop\ae685719bd599604bdf031cdad0ba38a\IsdiInterop.ni.dll
2011-12-12 03:30 - 2011-04-30 03:28 - 00059904 _____ () C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IsdiInterop.dll

==================== Alternate Data Streams (whitelisted) =========

==================== Safe Mode (whitelisted) ===================

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\cewd64f.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\cewd64r.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Auth Service => ""="service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\cewd64f.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\cewd64r.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\CovenantEyesCommService => ""="service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\CovenantEyesProxy => ""="service"

==================== EXE Association (whitelisted) =============

==================== Disabled items from MSCONFIG ==============

==================== Faulty Device Manager Devices =============

==================== Event log errors: =========================

Application errors:
==================
Error: (05/26/2014 10:47:03 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x600
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3

Error: (05/26/2014 10:37:09 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/26/2014 10:25:16 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x1d4
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3

Error: (05/26/2014 09:18:57 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/26/2014 08:23:26 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 512) (User: )
Description: The Cryptographic Services service failed to initialize the VSS backup "System Writer" object.

Details:
Could not query the status of the EventSystem service.

System Error:
A system shutdown is in progress.
.

Error: (05/26/2014 01:34:28 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/26/2014 01:31:38 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x21a8
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3

Error: (05/26/2014 01:31:20 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x1bd4
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3

Error: (05/25/2014 06:33:06 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x1f68
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3

Error: (05/25/2014 06:23:55 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x11ac
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3

System errors:
=============
Error: (05/26/2014 09:26:44 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070020: Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2936068).

Error: (05/26/2014 08:23:00 AM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (05/26/2014 08:23:00 AM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (05/26/2014 08:23:00 AM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (05/26/2014 08:21:04 AM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (05/26/2014 08:21:04 AM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (05/26/2014 08:21:04 AM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (05/26/2014 08:21:02 AM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (05/26/2014 08:21:02 AM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (05/26/2014 08:21:02 AM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Microsoft Office Sessions:
=========================
Error: (05/26/2014 10:47:03 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: mbam.exe1.0.0.53253518532MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd60001cf78f9ba3cae01C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dllfaf1397a-e4ec-11e3-82ba-80c16e6059de

Error: (05/26/2014 10:37:09 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/26/2014 10:25:16 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: mbam.exe1.0.0.53253518532MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd1d401cf78f6aa71b8baC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dllefe6a360-e4e9-11e3-b7da-80c16e6059de

Error: (05/26/2014 09:18:57 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/26/2014 08:23:26 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 512) (User: )
Description:
Details:
Could not query the status of the EventSystem service.

System Error:
A system shutdown is in progress.

Error: (05/26/2014 01:34:28 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/26/2014 01:31:38 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: mbam.exe1.0.0.53253518532MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd21a801cf78ac22fa2801C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll637f17f5-e49f-11e3-98fa-80c16e6059de

Error: (05/26/2014 01:31:20 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: mbam.exe1.0.0.53253518532MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd1bd401cf7876809f7302C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll58e2d759-e49f-11e3-98fa-80c16e6059de

Error: (05/25/2014 06:33:06 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: mbam.exe1.0.0.53253518532MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd1f6801cf7871aa5657d6C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dlleb84497d-e464-11e3-98fa-80c16e6059de

Error: (05/25/2014 06:23:55 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: mbam.exe1.0.0.53253518532MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd11ac01cf78705f5150acC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dlla31e8661-e463-11e3-98fa-80c16e6059de

==================== Memory info ===========================

Percentage of memory in use: 38%
Total physical RAM: 4043.86 MB
Available physical RAM: 2472.34 MB
Total Pagefile: 8085.9 MB
Available Pagefile: 6306.59 MB
Total Virtual: 8192 MB
Available Virtual: 8191.81 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:441.63 GB) (Free:295.06 GB) NTFS ==>[system with boot components (obtained from reading drive)]
Drive d: (Recovery) (Fixed) (Total:19.97 GB) (Free:2.16 GB) NTFS ==>[system with boot components (obtained from reading drive)]
Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:1.08 GB) FAT32

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 466 GB) (Disk ID: E861ED1B)
Partition 1: (Active) - (Size=199 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=442 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=20 GB) - (Type=07 NTFS)
Partition 4: (Not Active) - (Size=4 GB) - (Type=0C)

==================== End Of Log ============================

 

 

 

 

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  • 4 weeks later...
  • Root Admin

Very sorry for the delay. We've simply been overrun with requests for help and have not been able to get to everyone requesting help in a timely manner.

Now that we're finally getting our head a bit above water again I've been going back to review old missed requests. If you do still need help please let me know.

Thank you

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  • Root Admin

Okay then, Please read the following and post back the logs when ready and we'll see about getting you cleaned up.

General P2P/Piracy Warning:
 
 

 
If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.



 
Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.
  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

    [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)


 
STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.
 


Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.
  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


STEP 02
Please run a Threat Scan with MBAM.  If you're unable to run or complete the scan as shown below please see the following:  MBAM Clean Removal Process 2x
When reinstalling the program please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.
 
 
STEP 03
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.


Thank you
 

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  • 1 month later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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