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Malwarebytes error. PLEASE HELP


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I purchased Malwarebytes in October of last year. I haven't scanned my computer in awhile, however, it is always running in the background. Recently, I have tried to scan my computer and I keep getting an error. (see below). This is making me believe I have a virus on my computer. Please help! I want to be able to scan my computer to keep it safe. 

Thank you!

 

Crash info:

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: mbam.exe
  Application Version: 1.0.0.532
  Application Timestamp: 53518532
  Fault Module Name: MSVCR100.dll
  Fault Module Version: 10.0.40219.325
  Fault Module Timestamp: 4df2be1e
  Exception Code: 40000015
  Exception Offset: 0008d6fd
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: 8374
  Additional Information 2: 83748d7ce6919cf452bf5c3838e036f3
  Additional Information 3: 2e01
  Additional Information 4: 2e01b10c887fd7f971b05773252074ee

FRST.txt

Addition.txt

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Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.


Double click on Adwcleaner.exe to run the tool.
Click on Scan
Once the scan is done, click on the Clean button.
You will get a prompt asking to close all programs. Click OK.
Click OK again to reboot your computer.
A text file will open after the restart. Please post the content of that logfile in your reply.
You can also find the logfile at C:\AdwCleaner[sn].txt.

 

Next,

 

thisisujrt.gif Please download Junkware Removal Tool to your desktop.


Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

 

Next,

 

Open Malwarebytes 2.0, run a Threat Scan

 


On the Dashboard, click the 'Update Now >>' link
After the update completes, click the 'Scan Now >>' button.
Or, on the Dashboard, click the Scan Now >> button.
If an update is available, click the Update Now button.
A Threat Scan will begin.
When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
In most cases, a restart will be required.
Wait for the prompt to restart the computer to appear, then click on Yes.

 

Post log:

 


After the restart once you are back at your desktop, open MBAM once more.
Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.

 

Let me see those logs also give an update on any remaining issues or concerns...

 

Kevin

 

 

fixlist.txt

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  • 2 weeks later...
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