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malwarebytes wouldn't start and couldn't install again because of error messafes

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I was scanning plus doing something else on computer and it just whole computer shut down. When I restarted I could not start up my Malwarebyte again so finally uninstalled it, thinking I could go to site and re-install. but in the process of trying to reinstall the pro- and even the free, I got this error message:


Internal error: Expression error (Runtime error) at 79:177

External exception EO6D7363   Internal Error Runtime error (at 45:89) External exception EO6D7363 when I tried to reinstall.


Also I paid for a year lisence but only have an invoice number on my receipt so how do I get it back without having to pay for it again as I've only had it since 3/13.

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Hello Wendylynn and :welcome:

If you purchased a physically boxed version with your purchase, the license IDs and Keys were sent within the carton.

If you purchased an electronic version, your license IDs and Keys were likely sent in email to you and if now lost, you would need to contact the original seller for an email retransmission of the IDs and Keys.

If your purchase was made through cleverbridge, help would be available through How do I obtain my license key?


Once your MBAM2 consumer product is activated to the Premium version, your license ID and Key is encrypted and retrieval, from MBAM2, is impractical.


Please let us know, in a reply to this thread, if the above steps have helped you with your issue.

Thank You. :)

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