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MBAM will not update or run real time scans. Chameleon will not update either.


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Hello and :welcome::
 
If you think you are NOT infected, please try these steps -- you may also want to try adding mutual exclusions between MBAM and McAfee (see below):

OTOH, if you think you might be or are infected, then I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will guide you through the cleanup process.

 Thank You,
 
daledoc1
------------------------------

Please exclude the following files from your Antivirus Software - follow the steps for your version of Windows:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For 32-bit Windows XP, Vista, 7 or 8:

  • C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

For 64-bit versions of Windows Vista or Windows 7 & 8:

  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files(x86)\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well.

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:


data-cdn.mbamupdates.com
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