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Is my system still infected?


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Hi there. I'm currently attempting to clean up a system used by both myself and my brother. After he was on it last time there were a number of tool bars in the internet browser and apparently a security program threw up a 'virus quarantined' message. There were a number of junk programs downloaded which he said he didn't download (most to do with emoticons and browser add ons) which I uninstalled via the control panel. I've run scans and clean up with quite a few different programs but I'm concerned that there may have been registry changes which whatever this is has hidden so that they cannot be fixed. The system itself runs fine with no irregularities but I'm still getting results back from some security programs on reboot. A scan with Emsisoft anti-malware throws up an unfixable problem: Setting. DisableRegistryTools (A). Superantispyware consistently finds a couple of fixable tracking cookies which seem to change each time. What worries me the most is what's being thrown up by Spybot Search and Destroy. The results change in number but I consistently get a couple of low risk threats which I haven't received previously. These are:
 
Text File 
in
C\Users\nicolle\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\WKUBKBE7\skype.com\#ui\preferences.sol
 
Most Recent Application
HKUS\S-1-5-21-3686727184-3945696325-4135988040-1000\Software\Microsoft\DirectInput\MostRecentApplication\Name (is not)
HKUS\S-1-5-21-3686727184-3945696325-4135988040-1000\Software\Microsoft\DirectInput\MostRecentApplication\Id (is not)
HKUS\S-1-5-21-3686727184-3945696325-4135988040-1000\Software\Microsoft\CurrentVersion\Applets\Regedit\LastKey (is not) 
 
Drivers installation paths
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Installation Sources (is not)
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Installation Sources (is not) (64 bit)
 
Recent file global history
HKUS\S-1-5-21-3686727184-3945696325-4135988040-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\RecentDocs
 
Cache
Browser: Cache (8) 
Internet Explorer (User) (Nicolle)
Browser: History (3) 
Internet Explorer (User) (Nicolle)
 
Clicking fix only lasts until reboot, whereupon they show up under the scan results again. I've been in Regedit to take a look at some of the files that were affected by fixed problems so I'm not sure if this is a record of what I've been doing or problems with the files themselves. I use Google Chrome rather than Internet Explorer. My question would be if it seems my system is still infected with something. Here's the Farbar scan results: 
 
FRST result:
 
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 21-05-2014
Ran by nicolle (administrator) on NICOLLE-PC on 21-05-2014 23:55:23
Running from B:\Users\nicolle\Downloads
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)
Internet Explorer Version 11
Boot Mode: Normal
 
The only official download link for FRST:
Download link from any site other than Bleeping Computer is unpermitted or outdated.
 
==================== Processes (Whitelisted) =================
 
 
 
==================== Internet (Whitelisted) ====================
 
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/
HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
StartMenuInternet: IEXPLORE.EXE - C:\Program Files (x86)\Internet Explorer\iexplore.exe
SearchScopes: HKCU - DefaultScope {36D69511-7AD5-4255-B253-7A2373412D3F} URL = http://uk.search.yahoo.com/search?fr=chr-greentree_ie&ei=utf-8&ilc=12&type=586383&p={searchTerms}
SearchScopes: HKCU - {36D69511-7AD5-4255-B253-7A2373412D3F} URL = http://uk.search.yahoo.com/search?fr=chr-greentree_ie&ei=utf-8&ilc=12&type=586383&p={searchTerms}
SearchScopes: HKCU - {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL = https://www.google.com/search?q={searchTerms}
BHO: Virgin Media Online Safety - {45BBE08D-81C5-4A67-AF20-B2A077C67747} - C:\Program Files (x86)\F-Secure\apps\OnlineSafety\browser\install\fs_ie_https\fs_ie_https64.dll (F-Secure Corporation)
BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
BHO: Skype add-on for Internet Explorer - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Microsoft Corporation)
BHO-x32: Virgin Media Online Safety - {45BBE08D-81C5-4A67-AF20-B2A077C67747} - C:\Program Files (x86)\F-Secure\apps\OnlineSafety\browser\install\fs_ie_https\fs_ie_https.dll (F-Secure Corporation)
BHO-x32: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
BHO-x32: Skype Browser Helper - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll (Microsoft Corporation)
Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Toolbar: HKLM-x32 - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
Toolbar: HKCU - Google Toolbar - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Tcpip\Parameters: [DhcpNameServer] 194.168.4.100 194.168.8.100
 
FireFox:
========
FF Plugin: @microsoft.com/GENUINE - disabled No File
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=4.0.5 - C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll (Intel Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater - C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll (Intel Corporation)
FF Plugin-x32: @microsoft.com/GENUINE - disabled No File
FF Plugin-x32: @microsoft.com/WLPG,version=16.4.3522.0110 - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @nvidia.com/3DVision - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll (NVIDIA Corporation)
FF Plugin-x32: @nvidia.com/3DVisionStreaming - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll (NVIDIA Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 - C:\Program Files (x86)\Google\Update\1.3.24.7\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 - C:\Program Files (x86)\Google\Update\1.3.24.7\npGoogleUpdate3.dll (Google Inc.)
FF HKLM-x32\...\Firefox\Extensions: [{0a179f7f-4713-497c-abf8-0295021aa02b}] - C:\Program Files (x86)\F-Secure\apps\OnlineSafety\browser\deploy\fs_firefox_https
FF Extension: Online Safety - C:\Program Files (x86)\F-Secure\apps\OnlineSafety\browser\deploy\fs_firefox_https [2014-02-12]
 
Chrome: 
=======
CHR HomePage: 
CHR DefaultSearchKeyword: yahoo.com search
CHR DefaultSearchProvider: Yahoo
CHR DefaultNewTabURL: 
CHR Extension: (Virgin Media Online Safety) - C:\Users\nicolle\AppData\Local\Google\Chrome\User Data\Default\Extensions\ilhllbebphdcmgfgfjajidlgmafdlaim [2014-02-12]
CHR Extension: (Google Wallet) - C:\Users\nicolle\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-02-12]
CHR Extension: (Tumblr Savior) - C:\Users\nicolle\AppData\Local\Google\Chrome\User Data\Default\Extensions\oefddkjnflmjbclpnnoegglmmdfkidip [2014-05-16]
CHR HKLM-x32\...\Chrome\Extension: [ilhllbebphdcmgfgfjajidlgmafdlaim] - C:\Program Files (x86)\F-Secure\apps\OnlineSafety\browser\deploy\fs_chrome_https.crx [2014-02-12]
CHR HKLM-x32\...\Chrome\Extension: [lifbcibllhkdhoafpjfnlhfpfgnpldfl] - C:\Program Files (x86)\Skype\Toolbars\ChromeExtension\skype_chrome_extension.crx [2014-04-11]
 
==================== NetSvcs (Whitelisted) ===================
 
 
==================== Bamital & volsnap Check =================
 
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
 
 
LastRegBack: 2014-05-15 04:08
 
==================== End Of Log ============================
 
 
 
Addition result: 
 
Additional scan result of Farbar Recovery Scan Tool (x64) Version: 21-05-2014
Ran by nicolle at 2014-05-21 23:55:34
Running from B:\Users\nicolle\Downloads
Boot Mode: Normal
==========================================================
 
==================== Security Center ========================
 
AV: Computer Security (Enabled - Up to date) {15414183-282E-D62C-CA37-EF24860A2F17}
AV: Emsisoft Anti-Malware (Enabled - Up to date) {8504DEEF-CC04-1F76-2137-F1A5F4A659DA}
AS: Computer Security (Enabled - Up to date) {AE20A067-0E14-D9A2-F087-D456FD8D65AA}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Spybot - Search and Destroy (Enabled - Up to date) {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
AS: Emsisoft Anti-Malware (Enabled - Up to date) {3E653F0B-EA3E-10F8-1B87-CAD78F211367}
 
==================== Installed Programs ======================
 
 
==================== Restore Points  =========================
 
21-05-2014 18:51:17 Installed HiJackThis
21-05-2014 19:17:53 Installed Sophos Virus Removal Tool.
21-05-2014 22:47:07 Windows Update
 
==================== Hosts content: ==========================
 
2009-07-14 03:34 - 2014-05-21 20:03 - 00000027 ____A C:\Windows\system32\Drivers\etc\hosts
 
==================== Scheduled Tasks (whitelisted) =============
 
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\SUPERAntiSpyware Scheduled Task 6523060e-b6d6-4ef6-a662-ad12c068895b.job => C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
Task: C:\Windows\Tasks\SUPERAntiSpyware Scheduled Task e5fba52c-4186-42f1-9942-fd1aacbb47f1.job => C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
 
==================== Loaded Modules (whitelisted) =============
 
 
==================== Alternate Data Streams (whitelisted) =========
 
 
==================== Safe Mode (whitelisted) ===================
 
 
==================== EXE Association (whitelisted) =============
 
 
==================== Disabled items from MSCONFIG ==============
 
 
==================== Faulty Device Manager Devices =============
 
 
==================== Event log errors: =========================
 
Application errors:
==================
Error: (05/21/2014 11:43:14 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/21/2014 11:41:23 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/21/2014 09:38:33 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/21/2014 09:35:47 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/21/2014 09:35:11 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/21/2014 09:34:25 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/21/2014 09:33:47 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/21/2014 09:32:16 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/21/2014 09:30:49 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/21/2014 09:29:18 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (05/21/2014 11:42:14 PM) (Source: DCOM) (EventID: 10005) (User: )
Description: 1084defragsvc{D20A3293-3341-4AE8-9AAF-8E397CB63C34}
 
Error: (05/21/2014 11:39:51 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (05/21/2014 11:39:51 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (05/21/2014 11:39:51 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (05/21/2014 11:39:51 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (05/21/2014 11:39:51 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (05/21/2014 11:39:51 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (05/21/2014 11:39:50 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (05/21/2014 11:39:50 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (05/21/2014 11:39:50 PM) (Source: DCOM) (EventID: 10005) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
 
Microsoft Office Sessions:
=========================
 
==================== Memory info =========================== 
 
Percentage of memory in use: 49%
Total physical RAM: 8136.07 MB
Available physical RAM: 4072.5 MB
Total Pagefile: 16270.31 MB
Available Pagefile: 11912.78 MB
Total Virtual: 8192 MB
Available Virtual: 8191.81 MB
 
==================== Drives ================================
 
Drive b: (New Volume) (Fixed) (Total:1863.01 GB) (Free:1305.89 GB) NTFS
Drive c: () (Fixed) (Total:111.69 GB) (Free:19.86 GB) NTFS
 
==================== End Of Log ============================

 

Thanks for taking the time to read this. 

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  • 2 weeks later...
  • Root Admin

Hello and :welcome:

 

Sorry for the delay but the site is swamped right now with requests for help.

 

If you would like help please do the following.

 


Please read the following and post back the logs when ready and we'll see about getting you cleaned up.

General P2P/Piracy Warning:
 
 

 
If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.



 
Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.
  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

    [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)


 
STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.
 


Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.
  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


STEP 02
Please run a Threat Scan with MBAM.  If you're unable to run or complete the scan as shown below please see the following:  MBAM Clean Removal Process 2x
When reinstalling the program please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.
 
 
STEP 03
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.


Thank you
 

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