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Version 2.0.2.1012 (free) crashes everytime


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I have a similar problem as others - Malwarebytes crashes every time I try to scan or update the database. Older versions worked fine.


 


I tried uninstalling, running the clean removal tool, running without my avast anti-virus. and running the public beta. Nothing works so far.


 


I have included the diagnostic logs.


 


Windows event viewer gives the following


 


Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

Exception code: 0x40000015

Fault offset: 0x0008d6fd

Faulting process id: 0x156c

Faulting application start time: 0x01cf74f9c9f507f5

Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll

Report Id: 0977f001-e0ed-11e3-97e3-1c6f65cd4971

 

 

Thanks for any help or suggestions

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Hello and :welcome: , Ritt

 

Sorry to hear you are having issues.
Each computer is unique.
Problems that sound "the same" most often are not.
The same is true for solutions.
They most often need to be individualized.

It is less confusing for everyone if we try to stick to "one user per topic".
Please start a NEW, SEPARATE topic using the cjfj.png button.
The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.

 

 

>>>@braincramp: Please wait for the staff to review your logs.  They will advise you further once they have a chance to take a look at them.

Thanks for your patience and understanding,

daledoc1

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  • Root Admin

I don't see an obvious issue but it's possible that something is there on the system blocking or causing an issue.

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


Then can run some other scans and check on the system over in that other forum.

 

Thanks

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