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Version crash everytime

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Hello and :welcome:

Thank You,


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I have the same problem - Malwarebytes crashes every time I try to scan or update the database. Older versions worked fine.


I tried uninstalling, running the clean removal tool, running without my avast anti-virus. and running the public beta. Nothing works so far.


I have included the diagnostic logs.


Windows event viewer gives the following


Faulting application name: mbam.exe, version:, time stamp: 0x53518532
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x156c
Faulting application start time: 0x01cf74f9c9f507f5
Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll
Report Id: 0977f001-e0ed-11e3-97e3-1c6f65cd4971
Thanks for any help or suggestions




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Hi, @braincramp :

Sorry to hear you are having issues.

Each computer is unique.

Problems that sound "the same" most often are not.

The same is true for solutions.

They most often need to be individualized.

It is less confusing for everyone if we try to stick to "one user per topic".

Please start a NEW, SEPARATE topic using the cjfj.png button.

The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.

Thanks for your patience and understanding,


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