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xav_mwb setup

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sorry i'm not speak english I try to explain my problem.


It's the same as Kyle  Posted 25 March 2014 - 09:02 AM


Nom de l’application défaillante mbam.exe, version :, horodatage : 0x53518532
Nom du module défaillant : MSVCR100.dll, version : 10.0.40219.325, horodatage : 0x4df2be1e
Code d’exception : 0x40000015
Décalage d’erreur : 0x0008d6fd
ID du processus défaillant : 0x1ad4
Heure de début de l’application défaillante : 0x01cf71b6301e35f0
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Chemin d’accès du module défaillant: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll
ID de rapport : 76697d9b-dda9-11e3-83a4-88ae1d9bcbbc
I use : mbam-clean-
install : mbam-setup-

the problem is still there
I use : mbam-clean-
install : mbam-setup-consumer-
the problem is still there
I use : mbam-clean-
reinstall Malwarebytes_Anti_Malware_v1.75
evething is ok 
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Hello and welcome, xav_mwb: :)

Sorry you are having problems with MBAM 2.x.

Every computer is different.
Problems that sound the same usually are not.
And it creates confusion to help more than 1 person in a topic.
In order to best help you (and the OP who started this thread), please do the following:


I understand that you already tried a clean reinstall of and a clean upgrade to

So, if you now get to step #3 (Diagnostic Logs), please start a NEW, SEPARATE post with that information.

The staff will need those logs in order to help.

However, you will need to reinstall version  and then post the requested logs, in order to better help you -- if you stay with 1.75, we cannot determine the cause of the problem.


It will be better to try to get your issues with MBAM 2.x resolved, than to stay with version 1.x.

Version 2.x is a more powerful program and support for version 1.x will stop eventually.


Thank you,



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Hi, xav_mwb:


Thank you very much for the logs - we will need to wait for the staff/experts to review them.

Question: it looks as if your hard drive might be encrypted?


In any event, there are now 5 different users posting in this 1 thread, including the poor OP whose topic has been pretty much hijacked.

It would have been better if you could have followed the advice to start a NEW, SEPARATE topic with your logs. :(

However, the moderator team will probably split off your posts to a new thread, so that you can get individual help.


Please wait for one of the staff/experts to reply - they will tell you what needs to be done next.





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Hello XAV and welcome to Malwarebytes forum.


Thank you for choosing Malwarebytes Anti-Malware as your anti-malware security solution.


Looking over your logs, I see that you appear to have repeated the setup attempts several times.  Something like 5 or 6 times.

Please do not do that.   If something fails, you should stop  and then look for a correction.

As we go along, if something is not clear or you have some question, please ask me first. And while I am assisting you, please do not make changes or fixes on your own.
It is important that we stay in sync.   Stick with me until we get this resolved. 
**If there is some complication, please do not do any fix by yourself.  Stop and ask me first for guidance.**

Close all opened windows/apps so you will have a clear view to the desktop.
I would suggest, a new clean install as follows:
Download and SAVE  mbam-clean utility from  http://downloads.malwarebytes.org/file/mbam_clean

then run mbam-clean.exe:   Double click the "mbam-clean-" file to run the clean tool. It runs quickly.

It will ask to restart your computer, please allow it to do so very important

After the computer restarts, temporarily disable your Anti-Virus
If you need how-to guidance, see => How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Next Download & SAVE  the latest version of Malwarebytes' Anti-Malware from


SAVE to the Desktop.

Run the mbam-setup.  IF your Windows is Vista / Windows 7 / 8, then do a Right-click on mbam-setup.exe and select Run as Administrator and allow to run.

Then after the setup has finished, on the Dashboard screen, press the **Update now** link.
Let me know if the update succeeds.

When all done, turn back ON your antivirus program.  When all done, do a new (fresh) Windows Restart.

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Hello Xavier,


Would you tell us, please, what happened?   any error message?  if so what exactly.


Check for missing or disabled Windows services, by doing the following, and post detailed results when done !!
From Start button,   (or Win-key +R) and in the search-text-box type in "MSCONFIG" and press OK or Enter.

On Vista or Windows 7 /8, press Windows-key+R keys on keybooard, and type in MSCONFIG

You should see the General tab. Click the General tab.  It should have Normal startup selected (in the radio-box=selection)
IF it does not, then you click on Normal startup.

Click on Services tab.  To get it's display of services.

Keep a written list of any changes from my list of services below. That way you and I have a reference document.
Look at the bottom line Hide all Microsoft services
IF and only IF its is checkmarked, then un-check it.
the list of servies may be shown in non-alphabetical order, so ....
Look at the heading titled "Service". Click on it as needed so the list is sorted and top of list starts with the "A" services.
You can toggle as needed to get the desired order.

IF any of below services are NOT shown, don't panic & do not stop, just write down the info for me and proceed with the others !

Then using the scroll-bar scroll down the list

Look for "Background Intelligent Transfer Service".  Is it shown?  Is it checked?  If not, click on that checkbox to checkmark.

Look for "Base Filtering Engine."  Is it shown?  Is it checked?  If not, click on that checkbox to checkmark.

Look for "COM+ Event System".  Is it shown?  Is it checked?  If not, click on that checkbox to checkmark.

Look for "COM+ System Application".  Is it shown?  Is it checked?  If not, click on that checkbox to checkmark.

Look for "Cryptographic Services. " Is it shown?  Is it checked?  If not, click on that checkbox to checkmark.

Look for "Ipsec Policy Agent."  Is it shown?  Is it checked?  If not, click on that checkbox to checkmark.

Look for "Remote Procedure Call (RPC) Locator."  Is it shown ?  Is it checked? If not, click on that checkbox to checkmark.

Look for "RPC Endpoint Mapper."  Is it shown ?  Is it checked? If not, click on that checkbox to checkmark.

Look for "Windows Installer".  Is it shown ?  Is it checked? If not, click on that checkbox to checkmark.

Look for "Windows Management Instrumentation."  Is it shown ?  Is it checked? If not, click on that checkbox to checkmark.

Look for "Windows Update."  Is it shown ?  Is it checked? If not, click on that checkbox to checkmark.

When done, press the Apply button, and the OK button.

You're likely to be prompted to Restart Windows, do so.
If not prompted, you do a Logoff and Restart of Windows.

Then report back here with details.
If any of the services are not shown, just let me know which.



Download  >> Farbar's Service Scanner utility << and Save to your Desktop.
If using Windows 7 or 8 or  Vista, Right-Click on fss.exe and select Run As Administrator.
If using XP, double-click to start.

Answer Yes to ok when prompted.

If your firewall then puts out a prompt, again, allow it to run.

Once FSS is on-screen, be sure the following items are checkmarked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender
  • Other services

Click on "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Copy & Paste contents of FSS.txt into your reply.


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  • 4 weeks later...
Farbar Service Scanner Version: 10-06-2014

Ran by Xavier (administrator) on 15-06-2014 at 18:09:29

Running from "C:\Users\Xavier\Downloads"

Microsoft Windows 7 Édition Familiale Premium  Service Pack 1 (X64)

Boot Mode: Normal



Internet Services:



Connection Status:


Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo.com is accessible.



Windows Firewall:



Firewall Disabled Policy: 




System Restore:



System Restore Disabled Policy: 




Action Center:




Windows Update:



Windows Autoupdate Disabled Policy: 




Windows Defender:



Other Services:




File Check:


C:\Windows\System32\nsisvc.dll => File is digitally signed

C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed

C:\Windows\System32\drivers\afd.sys => File is digitally signed

C:\Windows\System32\drivers\tdx.sys => File is digitally signed

C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed

C:\Windows\System32\dnsrslvr.dll => File is digitally signed

C:\Windows\System32\mpssvc.dll => File is digitally signed

C:\Windows\System32\bfe.dll => File is digitally signed

C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed

C:\Windows\System32\SDRSVC.dll => File is digitally signed

C:\Windows\System32\vssvc.exe => File is digitally signed

C:\Windows\System32\wscsvc.dll => File is digitally signed

C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed

C:\Windows\System32\wuaueng.dll => File is digitally signed

C:\Windows\System32\qmgr.dll => File is digitally signed

C:\Windows\System32\es.dll => File is digitally signed

C:\Windows\System32\cryptsvc.dll => File is digitally signed

C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed

C:\Windows\System32\ipnathlp.dll => File is digitally signed

C:\Windows\System32\iphlpsvc.dll => File is digitally signed

C:\Windows\System32\svchost.exe => File is digitally signed

C:\Windows\System32\rpcss.dll => File is digitally signed



**** End of log ****

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