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Infection disabled Malawarebytes & Avast


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Hello, I seem to have recovered form a rather bad infection. The events leading to the infection was last night I received an email and supposedly from USPS for a parcel they could not deliver, click the link it said. I've got more sense than that I deleted the email. This morning when I turn the computer on their was a message advising me of an unsafe folder C;\PROGRAM and he said I should rename this to C;\PROGRAM-1. I deleted it because I know it should not have been there.

 

Next thing I attempted to run Malwarebytes but it failed to run. Avast told me that it was disabled but it was not possible to turn it back on.

 

I then went into safe mode. Malwarebytes still failed to run so I went into Chameleon. I went through all 13 options are Chameleon but every one failed.  I could not do anything with Avast even on Safe Mode.

 

After spending some time with this I ran System Restore and went back to an earlier restore point. Avast was now able to run and it immediately updated its definitions. No infection was found.

 

Back to Malwarebytes, it still would not run in default mode or in Chameleon. I finally deleted it with Revo Uninstaller Pro and after rebooting the system I then reinstalled Malwarebytes. This time it ran but no infection was found. Everything seems to be OK now.

 

I must admit that I have been left a little bit scared. I do not know what the infection was or even if it's lurking in the system somewhere that cannot be found.

 

Is there any other action I now need to take and what reassurance can people give me.

 

Robert…

 

Malwarebytes Pro

Avast Premier

CrytoPrevent Pro

Windows 7 Pro

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Hi, Jakamarra:

 

Welcome back. :)

 

We can't work on malware diagnostics and removal in this sub-section of the forum.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will assist you with looking into your issue, including any additional needed scans and cleanup/repair..

Thanks,

daledoc1

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