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Removal instructions for Delve


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What is Delve?

The Malwarebytes research team has determined that Delve is a browser hijacker. These so-called "hijackers" alter your startpage or searchscopes so that the effected browser visits their site or one of their choice. This one also displays advertisements.

How do I know if my computer is affected by Delve?

This is how the start-page looks:

main.png

And you may see this browser helper object in Internet Explorer:

warning2.png

or this warning:

warning1.png

and this entry in your list of installed programs:

warning3.png

How did Delve get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was bundled with other software.

How do I remove Delve?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application.

  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Enable free trial of Malwarebytes Anti-Malware Premium
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan now.
  • When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions.
  • Reboot your computer if prompted.
Is there anything else I need to do to get rid of Delve?
  • No, Malwarebytes' Anti-Malware removes Delve completely.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Delve hijacker. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.

protection1.png

Technical details for experts

Signs in a HijackThis log:

O2 - BHO: CrossriderApp0037158 - {11111111-1111-1111-1111-110311711158} - C:\Program Files\Delve\Delve-bho.dll
Alterations made by the installer:

File system details  ---------------------------------------------	Adds the folder C:\Program Files\Delve	   Adds the file background.html"="12/12/2013 3:37 PM, 729 bytes, A	   Adds the file Delve.ico"="12/12/2013 3:37 PM, 9662 bytes, A	   Adds the file Delve-bg.exe"="5/4/2014 9:31 AM, 773120 bytes, A	   Adds the file Delve-bho.dll"="5/4/2014 9:31 AM, 640512 bytes, A	   Adds the file Delve-buttonutil.dll"="5/4/2014 9:31 AM, 428544 bytes, A	   Adds the file Delve-buttonutil.exe"="5/4/2014 9:31 AM, 331264 bytes, A	   Adds the file Delve-codedownloader.exe"="5/4/2014 9:31 AM, 523776 bytes, A	   Adds the file Delve-enabler.exe"="5/4/2014 9:31 AM, 344064 bytes, A	   Adds the file Delve-helper.exe"="5/4/2014 9:31 AM, 331776 bytes, A	   Adds the file Installer.log"="5/4/2014 9:31 AM, 175758 bytes, A	   Adds the file Uninstall.exe"="5/4/2014 9:31 AM, 376774 bytes, A	Adds the folder C:\Users\{username}\AppData\LocalLow\DelveRegistry details  ------------------------------------------	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}]	   "(Default)"="REG_SZ", "Delve"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}\Implemented Categories]	   "(Default)"="REG_SZ", ""	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}\Implemented Categories\{59fb2056-d625-48d0-a944-1a85b5ab2640}]	   "(Default)"="REG_SZ", ""	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}\InprocServer32]	   "(Default)"="REG_SZ", "C:\Program Files\Delve\Delve-bho.dll"	   "ThreadingModel"="REG_SZ", "Apartment"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}\ProgID]	   "(Default)"="REG_SZ", "CrossriderApp0037158.BHO.1"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}\Programmable]	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}\TypeLib]	   "(Default)"="REG_SZ", "{44444444-4444-4444-4444-440344714458}"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}\VersionIndependentProgID]	   "(Default)"="REG_SZ", "CrossriderApp0037158"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322712258}]	   "(Default)"="REG_SZ", "CrossriderApp0037158.Sandbox"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322712258}\InprocServer32]	   "(Default)"="REG_SZ", "C:\Program Files\Delve\Delve-bho.dll"	   "ThreadingModel"="REG_SZ", "Apartment"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322712258}\ProgID]	   "(Default)"="REG_SZ", "CrossriderApp0037158.Sandbox.1"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322712258}\Programmable]	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322712258}\TypeLib]	   "(Default)"="REG_SZ", "{44444444-4444-4444-4444-440344714458}"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322712258}\VersionIndependentProgID]	   "(Default)"="REG_SZ", "CrossriderApp0037158.Sandbox"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.BHO]	   "(Default)"="REG_SZ", "CrossriderApp0037158"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.BHO\CLSID]	   "(Default)"="REG_SZ", "{11111111-1111-1111-1111-110311711158}"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.BHO\CurVer]	   "(Default)"="REG_SZ", "CrossriderApp0037158"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.BHO.1]	   "(Default)"="REG_SZ", "CrossriderApp0037158"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.BHO.1\CLSID]	   "(Default)"="REG_SZ", "{11111111-1111-1111-1111-110311711158}"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.Sandbox]	   "(Default)"="REG_SZ", "CrossriderApp0037158.Sandbox"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.Sandbox\CLSID]	   "(Default)"="REG_SZ", "{22222222-2222-2222-2222-220322712258}"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.Sandbox\CurVer]	   "(Default)"="REG_SZ", "CrossriderApp0037158.Sandbox"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.Sandbox.1]	   "(Default)"="REG_SZ", "CrossriderApp0037158.Sandbox"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.Sandbox.1\CLSID]	   "(Default)"="REG_SZ", "{22222222-2222-2222-2222-220322712258}"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550355715558}]	   "(Default)"="REG_SZ", "ICrossriderBHO"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550355715558}\ProxyStubClsid]	   "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550355715558}\ProxyStubClsid32]	   "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550355715558}\TypeLib]	   "(Default)"="REG_SZ", "{44444444-4444-4444-4444-440344714458}"	   "Version"="REG_SZ", "1.0"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366716658}]	   "(Default)"="REG_SZ", "ISandBox"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366716658}\ProxyStubClsid]	   "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366716658}\ProxyStubClsid32]	   "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366716658}\TypeLib]	   "(Default)"="REG_SZ", "{44444444-4444-4444-4444-440344714458}"	   "Version"="REG_SZ", "1.0"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440344714458}\1.0]	   "(Default)"="REG_SZ", "CrossriderApp0037158 Type Library"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440344714458}\1.0\0\win32]	   "(Default)"="REG_SZ", "C:\Program Files\Delve\Delve-bho.dll"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440344714458}\1.0\FLAGS]	   "(Default)"="REG_SZ", "0"	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440344714458}\1.0\HELPDIR]	   "(Default)"="REG_SZ", "C:\Program Files\Delve"	[HKEY_LOCAL_MACHINE\SOFTWARE\Delve\IE]	   "TotalProfiles"="REG_DWORD", 1	[HKEY_LOCAL_MACHINE\SOFTWARE\Delve\IE\Profiles]	   "S-1-5-21-4016700205-1717049133-1125222536-1001"="REG_DWORD", 1	[HKEY_LOCAL_MACHINE\SOFTWARE\Delve\Installer]	   "BundledIe"="REG_DWORD", 1	[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110311711158}]	   "(Default)"="REG_SZ", "CrossriderApp0037158"	   "NoExplorer"="REG_DWORD", 1	[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID]	   "{11111111-1111-1111-1111-110311711158}"="REG_SZ", "1"	[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Delve]	   "CrAppId"="REG_SZ", "37158"	   "CrPublisherId"="REG_SZ", "22436"	   "DisplayIcon"="REG_SZ", "C:\Program Files\Delve\Uninstall.exe"	   "DisplayName"="REG_SZ", "Delve"	   "DisplayVersion"="REG_SZ", "1.31.153.4"	   "Publisher"="REG_SZ", "Delve"	   "UninstallString"="REG_SZ", "C:\Program Files\Delve\Uninstall.exe /fromcontrolpanel=1"	[HKEY_CURRENT_USER\Software\AppDataLow\Software\Crossrider]	   "Bic"="REG_SZ", "B05EC647B22742B090FBDA912459C0ABIE"	   "Verifier"="REG_SZ", "730128cd0950cb979b405d641dcdec8c"	[HKEY_CURRENT_USER\Software\AppDataLow\Software\Crossrider\onBeforeNavigate]	   "37158"="REG_SZ", ""	[HKEY_CURRENT_USER\Software\AppDataLow\Software\Crossrider\onRequest]	   "37158"="REG_SZ", ""	[HKEY_CURRENT_USER\Software\AppDataLow\Software\Delve]	   "ActiveAppId"="REG_SZ", "37158"	   "BhoRunningVersion"="REG_SZ", "153"	   "IsBhoEnabled"="REG_DWORD", 1	   "LastSetSearch"="REG_DWORD", 1399188776	[HKEY_CURRENT_USER\Software\AppDataLow\Software\Delve\background]	   "__onDocumentStart_script__"="REG_SZ", ""	   "__onDocumentStart_script_store__"="REG_SZ", ""	   "IsEnabled"="REG_DWORD", 1	[HKEY_CURRENT_USER\Software\AppDataLow\Software\Delve\Code]	   "AppJavaScript"="REG_SZ", "{ javascript removed, full log available on request }"	[HKEY_CURRENT_USER\Software\AppDataLow\Software\Delve\Update]	   "LastCheck"="REG_DWORD", 1399188704	[HKEY_CURRENT_USER\Software\InstalledBrowserExtensions\Delve]	   "37158"="REG_SZ", "Delve"
Malwarebytes Anti-Malware log:

Malwarebytes Anti-Malwarewww.malwarebytes.orgScan Date: 5/4/2014Scan Time: 9:39:27 AMLogfile: mbamDelve.txtAdministrator: YesVersion: 2.00.1.1004Malware Database: v2014.05.04.03Rootkit Database: v2014.03.27.01License: FreeMalware Protection: DisabledMalicious Website Protection: DisabledChameleon: DisabledOS: Windows 7 Service Pack 1CPU: x86File System: NTFSUser: MalwarebytesScan Type: Threat ScanResult: CompletedObjects Scanned: 215634Time Elapsed: 3 min, 23 secMemory: EnabledStartup: EnabledFilesystem: EnabledArchives: EnabledRootkits: DisabledShuriken: EnabledPUP: EnabledPUM: EnabledProcesses: 0(No malicious items detected)Modules: 0(No malicious items detected)Registry Keys: 18PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\CLSID\{11111111-1111-1111-1111-110311711158}, Quarantined, [20435fee1a616acc4a6e670ca958728e],PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{44444444-4444-4444-4444-440344714458}, Quarantined, [20435fee1a616acc4a6e670ca958728e],PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{55555555-5555-5555-5555-550355715558}, Quarantined, [20435fee1a616acc4a6e670ca958728e],PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{66666666-6666-6666-6666-660366716658}, Quarantined, [20435fee1a616acc4a6e670ca958728e],PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\CrossriderApp0037158.BHO.1, Quarantined, [20435fee1a616acc4a6e670ca958728e],PUP.Optional.Delve.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{11111111-1111-1111-1111-110311711158}, Quarantined, [20435fee1a616acc4a6e670ca958728e],PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\CrossriderApp0037158.BHO, Quarantined, [20435fee1a616acc4a6e670ca958728e],PUP.Optional.Delve.A, HKU\S-1-5-21-4016700205-1717049133-1125222536-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{11111111-1111-1111-1111-110311711158}, Quarantined, [20435fee1a616acc4a6e670ca958728e],PUP.Optional.Delve.A, HKU\S-1-5-21-4016700205-1717049133-1125222536-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{11111111-1111-1111-1111-110311711158}, Quarantined, [20435fee1a616acc4a6e670ca958728e],PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\CLSID\{22222222-2222-2222-2222-220322712258}, Quarantined, [20435fee1a616acc4a6e670ca958728e],PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\CrossriderApp0037158.Sandbox.1, Quarantined, [20435fee1a616acc4a6e670ca958728e],PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\CrossriderApp0037158.Sandbox, Quarantined, [20435fee1a616acc4a6e670ca958728e],PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\CLSID\{11111111-1111-1111-1111-110311711158}\INPROCSERVER32, Quarantined, [20435fee1a616acc4a6e670ca958728e],PUP.Optional.Delve.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Delve, Quarantined, [81e20845cfacae882383e2959b67e51b],PUP.Optional.Delve.A, HKLM\SOFTWARE\Delve, Quarantined, [560df05d06758fa70d9b9fd89969d927],PUP.Optional.CrossRider.A, HKU\S-1-5-21-4016700205-1717049133-1125222536-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Crossrider, Quarantined, [3d26f35abdbeae884e4d9f18798a2fd1],PUP.Optional.Delve.A, HKU\S-1-5-21-4016700205-1717049133-1125222536-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Delve, Quarantined, [4b1861ecd2a99f975c4e2750c141f60a],PUP.Optional.CrossRider.A, HKU\S-1-5-21-4016700205-1717049133-1125222536-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLEDBROWSEREXTENSIONS\Delve, Quarantined, [c49f64e92d4e96a0684398df1be7f60a],Registry Values: 0(No malicious items detected)Registry Data: 0(No malicious items detected)Folders: 1PUP.Optional.Delve.A, C:\Program Files\Delve, Quarantined, [81e20845cfacae882383e2959b67e51b],Files: 12PUP.Optional.Delve.A, C:\Program Files\Delve\Delve-bho.dll, Quarantined, [20435fee1a616acc4a6e670ca958728e],PUP.Optional.Delve.A, C:\Users\{username}\Desktop\Delve(crossRider).exe, Quarantined, [f46ff5581f5c88aeb10781f2a75aeb15],PUP.Optional.Delve.A, C:\Program Files\Delve\background.html, Quarantined, [81e20845cfacae882383e2959b67e51b],PUP.Optional.Delve.A, C:\Program Files\Delve\Delve-bg.exe, Quarantined, [81e20845cfacae882383e2959b67e51b],PUP.Optional.Delve.A, C:\Program Files\Delve\Delve-buttonutil.dll, Quarantined, [81e20845cfacae882383e2959b67e51b],PUP.Optional.Delve.A, C:\Program Files\Delve\Delve-buttonutil.exe, Quarantined, [81e20845cfacae882383e2959b67e51b],PUP.Optional.Delve.A, C:\Program Files\Delve\Delve-codedownloader.exe, Quarantined, [81e20845cfacae882383e2959b67e51b],PUP.Optional.Delve.A, C:\Program Files\Delve\Delve-enabler.exe, Quarantined, [81e20845cfacae882383e2959b67e51b],PUP.Optional.Delve.A, C:\Program Files\Delve\Delve-helper.exe, Quarantined, [81e20845cfacae882383e2959b67e51b],PUP.Optional.Delve.A, C:\Program Files\Delve\Delve.ico, Quarantined, [81e20845cfacae882383e2959b67e51b],PUP.Optional.Delve.A, C:\Program Files\Delve\Installer.log, Quarantined, [81e20845cfacae882383e2959b67e51b],PUP.Optional.Delve.A, C:\Program Files\Delve\Uninstall.exe, Quarantined, [81e20845cfacae882383e2959b67e51b],Physical Sectors: 0(No malicious items detected)(end)
As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.

We use different ways of protecting your computer(s):

  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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