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BSOD on Windows XP while running MBAM for the first time


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I installed today MBAM Premium on a working Windows XP system.

As it was checking the system for the first time, it listed three threats, all Trojan.FakeAlert, and continued for a while.

Then I lost control of the system (I am working on it remote from home).

A colleague went to have a look: there was a BSOD with IRQL_NOT_LESS_OR_EQUAL.

He rebooted the system.

As the login window came up, I remotely connected, my session started opening and the desktop to be displayed, and then control disappeared.

The colleague said the BSOD came up again, this time with bad pool header.

So logging in is impossible.

 

What should I do now?

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Hello and :welcome:, Miklos:
 
Sorry about the BSOD -- this is usually caused by hardware problems, driver issues or some types of severe infections (rootkits).
We aren't permitted to run in this particular sub-section of the forum the types of scanners and tools that will be needed to sort this out.
So, I suggest that you please follow the advice in this pinned topic: Available Assistance for Possibly Infected Computers.
 
Having said all that, since it sounds as if you are a computer repair business or technician, your MBAM business license entitles you to free, one-on-one support with the business support team.  They may be contacted here.
 
Thank You,

 

daledoc1

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