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Can't Update MBAM


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Hello - I am running Malwarebytes' Anti-Malware version 1.36. My database version is 1945 dated 4/6/09. When I try to "check for updates," I receive an error dialog that says "Update failed. Make sure you are connected to the Internet and your firewall is set to allow Malwarebytes' Anti-Malware to access the internet."

I am connected to the internet...able to browse etc. I do have the ZoneAlarm firewall installed but I have double checked that MBAM is allowed access. Please advise on how I can get back to updating and using MBAM.

Thanks,

JD

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Hmmm. To eliminate the firewall as the problem, you should temporarily disable it and enable the windows one instead (so you are still protected). Try updating and see what happens. If that fails you could try uninstalling and reinstalling MBAM. Were you previously able to update? Has anything changed at a similar time that MBAM stopped getting updates?

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