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alexandrac3

Malwarebytes ANti-Malware has stopped working

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Hello,

 

I have reinstalled Windows Vista on my computer due to virus infections. However, I assume because the Windows.old folder was kept, my computer is most likely still infected. Malwarebytes has worked the first day and removed some threats, but now after a few days it doesn't start anymore. I tried the chameleon steps with the same results.

 

These are the Farbar Recovery Scan Tool results:

 

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 29-04-2014
Ran by alex at 2014-04-29 09:14:31
Running from C:\Users\alex\Downloads
Boot Mode: Normal
==========================================================
 
 
==================== Security Center ========================
 
AV: Bitdefender Antivirus Free Edition (Enabled - Up to date) {9B5F5313-CAF9-DD97-C460-E778420237B4}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Bitdefender Antivirus Free Edition (Enabled - Up to date) {203EB2F7-ECC3-D219-FED0-DC0A39857D09}
 
==================== Installed Programs ======================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.1.30888 - BitTorrent Inc.)
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Bitdefender Antivirus Free Edition (HKLM\...\BitDefender Gonzales) (Version: 1.0.21.1099 - Bitdefender)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 34.0.1847.131 - Google Inc.)
Google Update Helper (x32 Version: 1.3.23.9 - Google Inc.) Hidden
Malwarebytes Anti-Malware version 2.0.1.1004 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.1.1004 - Malwarebytes Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Search Protection (HKCU\...\Search Protection) (Version: 8.9.0.1 - Spigot, Inc.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.7.1018 - SUPERAntiSpyware.com)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM-x32\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
 
==================== Restore Points  =========================
 
27-04-2014 02:40:51 Windows Update
27-04-2014 04:33:53 Windows Update
27-04-2014 07:33:00 Installed 7-Zip 9.20 (x64 edition)
27-04-2014 07:51:36 Device Driver Package Install: BITDEFENDER S.R.L. System devices
27-04-2014 15:57:29 Windows Update
27-04-2014 17:07:54 Windows Update
28-04-2014 06:09:16 Device Driver Package Install: HP Printers
28-04-2014 06:15:39 Windows Update
29-04-2014 06:52:17 Windows Update
29-04-2014 10:00:20 Windows Update
 
==================== Hosts content: ==========================
 
2006-11-02 05:34 - 2006-09-18 14:37 - 00000761 ____A C:\Windows\system32\Drivers\etc\hosts
127.0.0.1       localhost
::1             localhost
 
==================== Scheduled Tasks (whitelisted) =============
 
Task: {0AEAFAF6-F116-4A60-AFB4-C8B755A6E975} - System32\Tasks\Microsoft\Windows\MobilePC\TMM
Task: {192DDA2D-5815-47B8-983F-65744FEEC03A} - System32\Tasks\Microsoft\Windows\Shell\CrawlStartPages
Task: {254095AE-FB97-48EA-94A5-D8BF2AB79714} - System32\Tasks\Microsoft\Windows\RAC\RACAgent => C:\Windows\system32\RacAgent.exe [2008-01-20] (Microsoft Corporation)
Task: {4E946E6C-49EC-4FD9-8F58-EB5AF1752C5D} - System32\Tasks\Microsoft\Windows\PLA\System\ConvertLogEntries => Rundll32.exe %windir%\system32\pla.dll,PlaConvertLogEntries
Task: {7C638E5B-ECE5-4424-A7E5-2C913CA682E9} - System32\Tasks\Microsoft\Windows\NetworkAccessProtection\NAPStatus UI
Task: {A2D8AB4C-50FB-4633-8F96-6AA196446E00} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-04-26] (Google Inc.)
Task: {E91D6474-70CC-42BE-80FF-8BED8AF557ED} - System32\Tasks\Microsoft\Windows\Wireless\GatherWirelessInfo => C:\Windows\system32\gatherWirelessInfo.vbs [2008-01-20] ()
Task: {EA868E30-8292-43F2-99D6-6DB4CA880853} - System32\Tasks\SUPERAntiSpyware Scheduled Task 1da181de-5176-4b02-9b47-20d10aed9ce1 => C:\Program Files\SUPERAntiSpyware\SASTask.exe [2013-11-07] (SUPERAdBlocker.com)
Task: {EBB82B29-6963-4D9F-AC23-CF81F81A12DA} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-04-26] (Google Inc.)
Task: {FD9C4197-13E7-4616-B2D6-A3B2BF60C4C4} - System32\Tasks\SUPERAntiSpyware Scheduled Task d996228e-f086-46e4-9d21-840a9a16af5a => C:\Program Files\SUPERAntiSpyware\SASTask.exe [2013-11-07] (SUPERAdBlocker.com)
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\SUPERAntiSpyware Scheduled Task 1da181de-5176-4b02-9b47-20d10aed9ce1.job => C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
Task: C:\Windows\Tasks\SUPERAntiSpyware Scheduled Task d996228e-f086-46e4-9d21-840a9a16af5a.job => C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
 
==================== Loaded Modules (whitelisted) =============
 
2014-04-27 00:51 - 2013-03-19 12:07 - 00696632 _____ () C:\Program Files\Bitdefender\Antivirus Free Edition\sqlite3.dll
2014-04-27 00:51 - 2013-09-03 14:29 - 00101328 _____ () C:\Program Files\Bitdefender\Antivirus Free Edition\BDMetrics.dll
2002-01-01 06:01 - 2011-04-19 16:21 - 00045056 _____ () C:\Windows\system32\atitmp64.dll
2014-04-26 21:19 - 2014-04-23 17:33 - 00065352 _____ () C:\Program Files (x86)\Google\Chrome\Application\34.0.1847.131\chrome_elf.dll
2014-04-26 21:19 - 2014-04-23 17:33 - 04081480 _____ () C:\Program Files (x86)\Google\Chrome\Application\34.0.1847.131\pdf.dll
2014-04-26 21:19 - 2014-04-23 17:33 - 00390472 _____ () C:\Program Files (x86)\Google\Chrome\Application\34.0.1847.131\ppGoogleNaClPluginChrome.dll
2014-04-26 21:19 - 2014-04-23 17:33 - 01647432 _____ () C:\Program Files (x86)\Google\Chrome\Application\34.0.1847.131\ffmpegsumo.dll
2014-04-26 21:19 - 2014-04-23 17:33 - 13692232 _____ () C:\Program Files (x86)\Google\Chrome\Application\34.0.1847.131\PepperFlash\pepflashplayer.dll
 
==================== Alternate Data Streams (whitelisted) =========
 
AlternateDataStreams: C:\Users\alex\Downloads\FRST64.exe:BDU
AlternateDataStreams: C:\Users\alex\Downloads\rkill.com:BDU
AlternateDataStreams: C:\Users\alex\Downloads\SUPERAntiSpyware.exe:BDU
 
==================== Safe Mode (whitelisted) ===================
 
 
==================== Disabled items from MSCONFIG ==============
 
 
==================== Faulty Device Manager Devices =============
 
Name: 802.11n Wireless LAN Card #2
Description: 802.11n Wireless LAN Card
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Ralink Technology, Corp.
Service: netr28x
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver
 
Name: Standard PS/2 Keyboard
Description: Standard PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
 
==================== Event log errors: =========================
 
Application errors:
==================
Error: (04/29/2014 09:14:29 AM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0x102c, application start time 0xmbam.exe0.
 
Error: (04/29/2014 09:01:04 AM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0x10fc, application start time 0xmbam.exe0.
 
Error: (04/29/2014 08:59:12 AM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0xc7c, application start time 0xmbam.exe0.
 
Error: (04/29/2014 03:23:56 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/28/2014 11:45:15 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/28/2014 11:44:35 PM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0xcb0, application start time 0xmbam.exe0.
 
Error: (04/28/2014 00:14:37 AM) (Source: Application Error) (User: )
Description: Faulting application winlog.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0x1220, application start time 0xwinlog.exe0.
 
Error: (04/28/2014 00:13:17 AM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0xf2c, application start time 0xmbam.exe0.
 
Error: (04/28/2014 00:12:08 AM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0x115c, application start time 0xmbam.exe0.
 
Error: (04/28/2014 00:07:59 AM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0x13c0, application start time 0xmbam.exe0.
 
 
System errors:
=============
Error: (04/29/2014 08:58:23 AM) (Source: PlugPlayManager) (User: )
Description: The device '802.11n Wireless LAN Card' (PCI\VEN_1814&DEV_3060&SUBSYS_30601814&REV_00\4&1542fbd&0&08F0) disappeared from the system without first being prepared for removal.
 
Error: (04/29/2014 03:22:26 AM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos
 
Error: (04/29/2014 03:21:10 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (04/28/2014 11:43:44 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos
 
Error: (04/28/2014 09:49:49 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos
 
Error: (04/28/2014 00:15:09 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (04/27/2014 11:53:22 PM) (Source: Service Control Manager) (User: )
Description: MBAMService1
 
Error: (04/27/2014 11:53:22 PM) (Source: Service Control Manager) (User: )
Description: MBAMScheduler%%1053
 
Error: (04/27/2014 11:53:22 PM) (Source: Service Control Manager) (User: )
Description: 30000MBAMScheduler
 
Error: (04/27/2014 11:51:50 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos
 
 
Microsoft Office Sessions:
=========================
Error: (04/29/2014 09:14:29 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd102c01cf63c619080480
 
Error: (04/29/2014 09:01:04 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd10fc01cf63c438731e10
 
Error: (04/29/2014 08:59:12 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fdc7c01cf63c3f688b280
 
Error: (04/29/2014 03:23:56 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/28/2014 11:45:15 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/28/2014 11:44:35 PM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fdcb001cf63767a553961
 
Error: (04/28/2014 00:14:37 AM) (Source: Application Error)(User: )
Description: winlog.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd122001cf62b1835cad93
 
Error: (04/28/2014 00:13:17 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fdf2c01cf62b153a73cf3
 
Error: (04/28/2014 00:12:08 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd115c01cf62b12a932f93
 
Error: (04/28/2014 00:07:59 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd13c001cf62b0962b9bd3
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-04-29 09:14:25.077
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:25.045
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:25.013
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:24.982
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:24.803
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:24.768
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:24.732
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:24.699
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:24.666
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:24.634
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
 
==================== Memory info =========================== 
 
Percentage of memory in use: 43%
Total physical RAM: 4094.18 MB
Available physical RAM: 2330.78 MB
Total Pagefile: 8407.67 MB
Available Pagefile: 6155.64 MB
Total Virtual: 8192 MB
Available Virtual: 8191.83 MB
 
==================== Drives ================================
 
Drive c: () (Fixed) (Total:931.51 GB) (Free:826.58 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
Drive d: (Misc) (Fixed) (Total:465.76 GB) (Free:427.4 GB) NTFS
Drive e: (CDROM) (CDROM) (Total:0.12 GB) (Free:0 GB) CDFS
Drive g: () (Removable) (Total:7.48 GB) (Free:4.37 GB) NTFS
 
==================== MBR & Partition Table ==================
 
========================================================
Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 932 GB) (Disk ID: E06E9AF5)
Partition 1: (Active) - (Size=932 GB) - (Type=07 NTFS)
 
========================================================
Disk: 1 (MBR Code: Windows 7 or Vista) (Size: 466 GB) (Disk ID: 77845C23)
Partition 1: (Not Active) - (Size=466 GB) - (Type=07 NTFS)
 
========================================================
Disk: 2 (MBR Code: Windows 7 or 8) (Size: 7 GB) (Disk ID: 00000000)
 
Partition: GPT Partition Type.
 
==================== End Of Log ============================
 
 
Here is the Addition log:
 
Additional scan result of Farbar Recovery Scan Tool (x64) Version: 29-04-2014
Ran by alex at 2014-04-29 09:14:31
Running from C:\Users\alex\Downloads
Boot Mode: Normal
==========================================================
 
 
==================== Security Center ========================
 
AV: Bitdefender Antivirus Free Edition (Enabled - Up to date) {9B5F5313-CAF9-DD97-C460-E778420237B4}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Bitdefender Antivirus Free Edition (Enabled - Up to date) {203EB2F7-ECC3-D219-FED0-DC0A39857D09}
 
==================== Installed Programs ======================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.1.30888 - BitTorrent Inc.)
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Bitdefender Antivirus Free Edition (HKLM\...\BitDefender Gonzales) (Version: 1.0.21.1099 - Bitdefender)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 34.0.1847.131 - Google Inc.)
Google Update Helper (x32 Version: 1.3.23.9 - Google Inc.) Hidden
Malwarebytes Anti-Malware version 2.0.1.1004 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.1.1004 - Malwarebytes Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Search Protection (HKCU\...\Search Protection) (Version: 8.9.0.1 - Spigot, Inc.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.7.1018 - SUPERAntiSpyware.com)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM-x32\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
 
==================== Restore Points  =========================
 
27-04-2014 02:40:51 Windows Update
27-04-2014 04:33:53 Windows Update
27-04-2014 07:33:00 Installed 7-Zip 9.20 (x64 edition)
27-04-2014 07:51:36 Device Driver Package Install: BITDEFENDER S.R.L. System devices
27-04-2014 15:57:29 Windows Update
27-04-2014 17:07:54 Windows Update
28-04-2014 06:09:16 Device Driver Package Install: HP Printers
28-04-2014 06:15:39 Windows Update
29-04-2014 06:52:17 Windows Update
29-04-2014 10:00:20 Windows Update
 
==================== Hosts content: ==========================
 
2006-11-02 05:34 - 2006-09-18 14:37 - 00000761 ____A C:\Windows\system32\Drivers\etc\hosts
127.0.0.1       localhost
::1             localhost
 
==================== Scheduled Tasks (whitelisted) =============
 
Task: {0AEAFAF6-F116-4A60-AFB4-C8B755A6E975} - System32\Tasks\Microsoft\Windows\MobilePC\TMM
Task: {192DDA2D-5815-47B8-983F-65744FEEC03A} - System32\Tasks\Microsoft\Windows\Shell\CrawlStartPages
Task: {254095AE-FB97-48EA-94A5-D8BF2AB79714} - System32\Tasks\Microsoft\Windows\RAC\RACAgent => C:\Windows\system32\RacAgent.exe [2008-01-20] (Microsoft Corporation)
Task: {4E946E6C-49EC-4FD9-8F58-EB5AF1752C5D} - System32\Tasks\Microsoft\Windows\PLA\System\ConvertLogEntries => Rundll32.exe %windir%\system32\pla.dll,PlaConvertLogEntries
Task: {7C638E5B-ECE5-4424-A7E5-2C913CA682E9} - System32\Tasks\Microsoft\Windows\NetworkAccessProtection\NAPStatus UI
Task: {A2D8AB4C-50FB-4633-8F96-6AA196446E00} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-04-26] (Google Inc.)
Task: {E91D6474-70CC-42BE-80FF-8BED8AF557ED} - System32\Tasks\Microsoft\Windows\Wireless\GatherWirelessInfo => C:\Windows\system32\gatherWirelessInfo.vbs [2008-01-20] ()
Task: {EA868E30-8292-43F2-99D6-6DB4CA880853} - System32\Tasks\SUPERAntiSpyware Scheduled Task 1da181de-5176-4b02-9b47-20d10aed9ce1 => C:\Program Files\SUPERAntiSpyware\SASTask.exe [2013-11-07] (SUPERAdBlocker.com)
Task: {EBB82B29-6963-4D9F-AC23-CF81F81A12DA} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-04-26] (Google Inc.)
Task: {FD9C4197-13E7-4616-B2D6-A3B2BF60C4C4} - System32\Tasks\SUPERAntiSpyware Scheduled Task d996228e-f086-46e4-9d21-840a9a16af5a => C:\Program Files\SUPERAntiSpyware\SASTask.exe [2013-11-07] (SUPERAdBlocker.com)
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\SUPERAntiSpyware Scheduled Task 1da181de-5176-4b02-9b47-20d10aed9ce1.job => C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
Task: C:\Windows\Tasks\SUPERAntiSpyware Scheduled Task d996228e-f086-46e4-9d21-840a9a16af5a.job => C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
 
==================== Loaded Modules (whitelisted) =============
 
2014-04-27 00:51 - 2013-03-19 12:07 - 00696632 _____ () C:\Program Files\Bitdefender\Antivirus Free Edition\sqlite3.dll
2014-04-27 00:51 - 2013-09-03 14:29 - 00101328 _____ () C:\Program Files\Bitdefender\Antivirus Free Edition\BDMetrics.dll
2002-01-01 06:01 - 2011-04-19 16:21 - 00045056 _____ () C:\Windows\system32\atitmp64.dll
2014-04-26 21:19 - 2014-04-23 17:33 - 00065352 _____ () C:\Program Files (x86)\Google\Chrome\Application\34.0.1847.131\chrome_elf.dll
2014-04-26 21:19 - 2014-04-23 17:33 - 04081480 _____ () C:\Program Files (x86)\Google\Chrome\Application\34.0.1847.131\pdf.dll
2014-04-26 21:19 - 2014-04-23 17:33 - 00390472 _____ () C:\Program Files (x86)\Google\Chrome\Application\34.0.1847.131\ppGoogleNaClPluginChrome.dll
2014-04-26 21:19 - 2014-04-23 17:33 - 01647432 _____ () C:\Program Files (x86)\Google\Chrome\Application\34.0.1847.131\ffmpegsumo.dll
2014-04-26 21:19 - 2014-04-23 17:33 - 13692232 _____ () C:\Program Files (x86)\Google\Chrome\Application\34.0.1847.131\PepperFlash\pepflashplayer.dll
 
==================== Alternate Data Streams (whitelisted) =========
 
AlternateDataStreams: C:\Users\alex\Downloads\FRST64.exe:BDU
AlternateDataStreams: C:\Users\alex\Downloads\rkill.com:BDU
AlternateDataStreams: C:\Users\alex\Downloads\SUPERAntiSpyware.exe:BDU
 
==================== Safe Mode (whitelisted) ===================
 
 
==================== Disabled items from MSCONFIG ==============
 
 
==================== Faulty Device Manager Devices =============
 
Name: 802.11n Wireless LAN Card #2
Description: 802.11n Wireless LAN Card
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Ralink Technology, Corp.
Service: netr28x
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver
 
Name: Standard PS/2 Keyboard
Description: Standard PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
 
==================== Event log errors: =========================
 
Application errors:
==================
Error: (04/29/2014 09:14:29 AM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0x102c, application start time 0xmbam.exe0.
 
Error: (04/29/2014 09:01:04 AM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0x10fc, application start time 0xmbam.exe0.
 
Error: (04/29/2014 08:59:12 AM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0xc7c, application start time 0xmbam.exe0.
 
Error: (04/29/2014 03:23:56 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/28/2014 11:45:15 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/28/2014 11:44:35 PM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0xcb0, application start time 0xmbam.exe0.
 
Error: (04/28/2014 00:14:37 AM) (Source: Application Error) (User: )
Description: Faulting application winlog.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0x1220, application start time 0xwinlog.exe0.
 
Error: (04/28/2014 00:13:17 AM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0xf2c, application start time 0xmbam.exe0.
 
Error: (04/28/2014 00:12:08 AM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0x115c, application start time 0xmbam.exe0.
 
Error: (04/28/2014 00:07:59 AM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.0.0.500, time stamp 0x533d8de2, faulting module MSVCR100.dll, version 10.0.40219.325, time stamp 0x4df2be1e, exception code 0x40000015, fault offset 0x0008d6fd,
process id 0x13c0, application start time 0xmbam.exe0.
 
 
System errors:
=============
Error: (04/29/2014 08:58:23 AM) (Source: PlugPlayManager) (User: )
Description: The device '802.11n Wireless LAN Card' (PCI\VEN_1814&DEV_3060&SUBSYS_30601814&REV_00\4&1542fbd&0&08F0) disappeared from the system without first being prepared for removal.
 
Error: (04/29/2014 03:22:26 AM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos
 
Error: (04/29/2014 03:21:10 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (04/28/2014 11:43:44 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos
 
Error: (04/28/2014 09:49:49 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos
 
Error: (04/28/2014 00:15:09 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (04/27/2014 11:53:22 PM) (Source: Service Control Manager) (User: )
Description: MBAMService1
 
Error: (04/27/2014 11:53:22 PM) (Source: Service Control Manager) (User: )
Description: MBAMScheduler%%1053
 
Error: (04/27/2014 11:53:22 PM) (Source: Service Control Manager) (User: )
Description: 30000MBAMScheduler
 
Error: (04/27/2014 11:51:50 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos
 
 
Microsoft Office Sessions:
=========================
Error: (04/29/2014 09:14:29 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd102c01cf63c619080480
 
Error: (04/29/2014 09:01:04 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd10fc01cf63c438731e10
 
Error: (04/29/2014 08:59:12 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fdc7c01cf63c3f688b280
 
Error: (04/29/2014 03:23:56 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/28/2014 11:45:15 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/28/2014 11:44:35 PM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fdcb001cf63767a553961
 
Error: (04/28/2014 00:14:37 AM) (Source: Application Error)(User: )
Description: winlog.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd122001cf62b1835cad93
 
Error: (04/28/2014 00:13:17 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fdf2c01cf62b153a73cf3
 
Error: (04/28/2014 00:12:08 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd115c01cf62b12a932f93
 
Error: (04/28/2014 00:07:59 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd13c001cf62b0962b9bd3
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-04-29 09:14:25.077
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:25.045
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:25.013
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:24.982
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:24.803
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:24.768
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:24.732
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:24.699
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:24.666
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-04-29 09:14:24.634
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
 
==================== Memory info =========================== 
 
Percentage of memory in use: 43%
Total physical RAM: 4094.18 MB
Available physical RAM: 2330.78 MB
Total Pagefile: 8407.67 MB
Available Pagefile: 6155.64 MB
Total Virtual: 8192 MB
Available Virtual: 8191.83 MB
 
==================== Drives ================================
 
Drive c: () (Fixed) (Total:931.51 GB) (Free:826.58 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
Drive d: (Misc) (Fixed) (Total:465.76 GB) (Free:427.4 GB) NTFS
Drive e: (CDROM) (CDROM) (Total:0.12 GB) (Free:0 GB) CDFS
Drive g: () (Removable) (Total:7.48 GB) (Free:4.37 GB) NTFS
 
==================== MBR & Partition Table ==================
 
========================================================
Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 932 GB) (Disk ID: E06E9AF5)
Partition 1: (Active) - (Size=932 GB) - (Type=07 NTFS)
 
========================================================
Disk: 1 (MBR Code: Windows 7 or Vista) (Size: 466 GB) (Disk ID: 77845C23)
Partition 1: (Not Active) - (Size=466 GB) - (Type=07 NTFS)
 
========================================================
Disk: 2 (MBR Code: Windows 7 or 8) (Size: 7 GB) (Disk ID: 00000000)
 
Partition: GPT Partition Type.
 
==================== End Of Log ============================
 
 
I have no problem reinstalling Windows but this doesn't seem to help!
 
I would appreciate any help you can give me.

 

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Hello,

 

could you tell me please if you believe my computer has a virus infection, or there's some other reason why Malwarebytes won't work anymore?

 

Thank you

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Hello and :welcome:

Please read the following and post back the logs when ready.

General P2P/Piracy Warning:
 

 
If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.




Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.
  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

    [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)


 
STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.
 



Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

 
STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.
  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


 
STEP 02
Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.
 
 
STEP 03
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.


 
Thanks
 

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Hello,

I have followed all your steps minus STEP 02. I am unable to start Malawarebytes, I get the same error as in the title of my topic.

Here is the RogueKiller report:

 

RogueKiller V8.8.15 _x64_ [Mar 27 2014] by Adlice Software
 
Operating System : Windows Vista (6.0.6001 Service Pack 1) 64 bits version
Started in : Normal mode
User : alex [Admin rights]
Mode : Scan -- Date : 05/02/2014 23:51:32
| ARK || FAK || MBR |
 
¤¤¤ Bad processes : 0 ¤¤¤
 
¤¤¤ Registry Entries : 6 ¤¤¤
[RUN][sUSP PATH] HKCU\[...]\Run : SearchProtection ("C:\Users\alex\AppData\Roaming\Search Protection\SearchProtection.EXE" /autostart [x]) -> FOUND
[RUN][sUSP PATH] HKUS\S-1-5-21-563751249-902839034-218263297-1000\[...]\Run : SearchProtection ("C:\Users\alex\AppData\Roaming\Search Protection\SearchProtection.EXE" /autostart [x]) -> FOUND
[HJ POL][PUM] HKCU\[...]\System : DisableTaskMgr (0) -> FOUND
[HJ POL][PUM] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ DESK][PUM] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ DESK][PUM] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
 
¤¤¤ Scheduled tasks : 0 ¤¤¤
 
¤¤¤ Startup Entries : 0 ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ Browser Addons : 0 ¤¤¤
 
¤¤¤ Particular Files / Folders: ¤¤¤
 
¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤
[Address] EAT @explorer.exe (DllCanUnloadNow) : es.dll -> HOOKED (C:\Windows\system32\authui.dll @ 0xFB686610)
[Address] EAT @explorer.exe (DllGetClassObject) : es.dll -> HOOKED (C:\Windows\system32\authui.dll @ 0xFB686624)
 
¤¤¤ External Hives: ¤¤¤
 
¤¤¤ Infection :  ¤¤¤
 
¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts
 
 
127.0.0.1       localhost
::1             localhost
 
 
¤¤¤ MBR Check: ¤¤¤
 
+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) Hitachi HDS721010CLA332 ATA Device +++++
--- User ---
[MBR] 7b6293d83afed9446dd84683fde71622
[bSP] 711f72c8042a3911945cf05df9eb074b : Windows Vista MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 953867 MB
User = LL1 ... OK!
User = LL2 ... OK!
 
+++++ PhysicalDrive1: (\\.\PHYSICALDRIVE1 @ IDE) ST3500320AS ATA Device +++++
--- User ---
[MBR] 82f9dcfe94ccfc3740b072f4114873de
[bSP] 929f954aee8bfaab7f459d523c27dbb7 : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 476937 MB
User = LL1 ... OK!
User = LL2 ... OK!
 
Finished : << RKreport[0]_S_05022014_235132.txt >>
 
 
 
What can I do next?
 
Thank you!

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Please go ahead and run through the following steps and post back the logs when ready.

STEP 03
Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus



STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.



STEP 06
Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.


STEP 07
button_eos.gif

Please go here to run the online antivirus scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

    [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.



STEP 08
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.


 

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  1. Please try the following and let me know if MBAM will launch now. MBAM Clean Removal Process 2x
  2. Please try installing the new beta which has corrected some previously reported issues: - Malwarebytes Anti-Malware 2.0.2 Public Beta
  3. If that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs
  4. NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions


Thank You
 

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It worked this time, I was able to uninstall and reinstall Malwarebytes. After the update, the scan found PUP.Optional.Spigot.A, and it quarantined it.

Is there anything else I should do?

 

Thank you!

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Please post back the log from the MBAM scan you ran.

 

 

How is the computer running now?

Are there still any signs of an infection?

 

Please download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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