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PC keeps shutting off ... follow up


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This is in continuation of this thread that was closed due to inactivity:

https://forums.malwarebytes.org/index.php?showtopic=146353&hl=

 

To: kevinf80

 

Hi Kevin,  Sorry to take so long to respond to your next steps.  The PC is not with me so I had to wait to meet up with the "owner".

Anyway.... I went to www.eset.com and attempted to run the online scanner.  The first attempt to download the signature database it went to 100% then said "Unexpected Error 2002" ... but didn't state what the error was.  So I tried again and it successfully downloaded.   I initiated the scan and it went to 50% then the PC shut off again.

 

I'm done with it.  We're going to bring it in for a professional diagnosis ... and hopefully a fix.

 

I just wanted to thank you for all the time & effort you put in to help.  It is greatly appreciated.

 

~Barbara~

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