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Need bit version of Windows XP-our computer


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Downloaded malware root kit virus tool and tried to run it and got this error (2 of them):

 

Error box #1 said:     Could not load DDA driver.   DDA driver was not installed which may be caused by rootkit activity.    Do you want to reboot the compuer to install DDA driver (scan will continue after reboot)?  Yes or no option

 

Error box #2 said: Could not install driver on boot.  Scan can't continue.  Box is there to click on Ok.

 

When I clicked on reboot, it said the above error #2.   We do not have windows vista on our computer, we have windows XP.

 

Does anyone know why this is not allowing us to reboot and how do we correct it?

 

 

Added on 4-27-14:

We got busy and the original case for this was closed.   Last response was for us to run Road Killer--we are running Windows XP SP3--we need to know that bit version is for Windows XP--we right clicked on my computer, then properties--still didn't show our bit version.   Please advise.  Thank you.

 

Jerilyn Capaccione

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Hello Jerilyn,

 

How to tell if your PC running the 32-bit or 64-bit version of Windows?  See this Microsoft article
http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

 

btw, there is no "road killer".  There is a "roguekiiler" tool which I would not recommend that you run on your own --- lots of tools you may read up on are really inteneded to be used only with guidance from a trained expert.   Please do not do any self-medication.

 

IF and only if you have any previous copy of our anti-rootkit tool,  "mbar.exe"  ..... then delete it now.

1. Restart your system, Windows, so that it is a fresh start.

2. Turn OFF your antivirus, otherwise it will interfere.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
http://www.bleepingcomputer.com/forums/index.php?showtopic=114351

Please download Malwarebytes Anti-Rootkit (MBAR) from here http://www.malwarebytes.org/products/mbar/ and save it to your desktop.  Direct link to the file:
http://downloads.malwarebytes.org/file/mbar

•Be sure to print out and follow the instructions provided on that same page.

•Caution: This is a beta version so please be sure to read the disclaimer and back up any important data before using.

•Doubleclick on the MBAR file you downloaded and approve the UAC prompt in Vista and newer operating systems.
•Click **OK** on the next screen, to allow the package to extract the contents of the file to its own folder, mbar.
•mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
•After reading the Introduction, click '**Next**' if you agree.
•On the Update Database screen, click on the '**Update**' button.
•Once you see 'Success: Database was successfully updated' click on 'Next'.
•Click the '**Scan**' button.

With some infections, you may see two messages boxes.
  1.'Could not load protection driver'. Click 'OK'.
  2.'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.

•If malware is found, do **NOT** press the Cleanup button when the scan completes. Click EXIT.
Then, please send the following logs as attachments to your reply. These logs are located in the mbar folder on your desktop where the tool extracted itself to.

**mbar-log-2014-xx-xx(xx-xx-xx).txt** (where xx-xx(xx-xx-xx) is the date and time of the scan)
**system-log.txt**

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My son ran the scan and nothing turned up.  Ran root kit with firewall and anti virus off and nothing came up as wrong.   I also ran malware bytes program full scan and it showed 0 as well.   We assume that our computer is clean.   Thank you so much for your help.

Jerilyn Capaccione

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Hello Jerilyn,

 

OK, That is good news.  Be sure that the antivirus program was set back to ON.

Go ahead and delete mbar.exe   and the \mbar folder.

 

I wish you well.

 

Suggestions that you should follow & consider:
Get and put in place our beta Anti-Exploit ( free )
http://www.malwarebytes.org/products/antiexploit/

Safer practices & malware prevention
Have a hardware router between the incoming internet-modem and your computer.

Use a Standard user account rather than an administrator-rights account when "surfing" the web.
See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html

 Configure your Antivirus software to check for updates daily, at a time in which you are sure the computer will be on.

Check in at http://windowsupdate.microsoft.com]Windows Update and install any Important Updates offered.

Make certain that Automatic Updates is enabled.
How to configure and use Automatic Updates in Windows
http://support.microsoft.com/kb/306525

Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. Furthermore, If the license agreement or installation screens state that they are going to install a toolbar or other unwanted adware, it is advised that you cancel the install and not use the free software.

Check on other update issues as well, by getting, installing and using Secunia Personal Software Inspector (PSI) on a monthly basis.
See How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector
http://www.bleepingcomputer.com/tutorials/tutorial174.html
 
 
Download, install, and keep updated Spyware Blaster (free): http://www.brightfort.com/spywareblaster.html
(all Protections should be enabled at all times)
Tutorial for Spywareblaster: Using SpywareBlaster to protect your computer from Spyware, Hijackers, and Malware
http://www.bleepingcomputer.com/tutorials/use-spywareblaster-to-protect-your-computer/

I'd recommend that you get and use MVP Mike Burgess' custom hosts file http://mvps.org/winhelp2002/hosts.htm
See the FAQ page http://mvps.org/winhelp2002/hostsfaq.htm
That would help to keep your browser away from known spyware/malware sites.
Get notified when the MVPS HOSTS file is updated
http://winhelp2002.mvps.org/updates.htm



 Make regular backups of your system to removable media: DVD, USB external hard drive, etc.
Having a total image backup of your system stored on DVD/CD is highly important.
Get and make use of imaging-backup utilities and save them to offline media. That way you have something to fall back to if a disaster hits.
 
Consider using Web of Trust    WOT add-on for your browser(s)
http://www.mywot.com/en/download
http://www.mywot.com/en/faq/add-on

Take extreme care if you share USB-flash/thumb drives from other people {even from friends, roommates, relatives}
Don't plug in an unknown flash/thumb drive into your PC.
IF you must do so, hold down the SHIFT-key when you insert the drive.
Scan any file with your Antivirus prior to opening or using.
 

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