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Joergen

"Malwarebytes Anti-malware has stopped working"

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Hi

 

Since I updated to Malwarebytes Anti-Malware 2.0.1.1004 I can't run a custom scan without getting his Windows error message:

"Malwarebytes Anti-malware has stopped working
A problem has caused the program to stop working correctly
Windows will close the program and notify you if a solution is available"

 

Custom scan:

Scan memory objects

Scan Startup and Registry settings

Scan Archives

Scan for Rootkits

It's set to scan drives C and D.

 

The problem occur when scanning Filesystem Objects. It happens every time I scan. I never had any problems when I used Malwarebytes Anti-Malware 1.75. I have run mbam-clean-2.0.2.0.exe and reinstalled Anti-Malware 2.0.1.1004. That didn't solve the problem.

 

I have attached log files Log Set 1and Log Set 2.

 

Joergen

 

FRST.txt

Addition.txt

CheckResults.txt

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Hello Joergen and :welcome:

Please try Step 1 just one more time and let us know how it goes.

Thank You.

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Hi 1PV

 

Thank you for your reply.

 

I tried the clean removal but the problem was still there when Scan for Rootkits was enabled.

I have run several test scans with and without my antivirus program enabled and with and without Scan for Rootkits enabled. Disabling Scan for Rootkits and the problem was gone.

Then I made a clean install of Malwarebytes Anti-Malware 2.0.2 Public Beta. Running this version with Scan for Rootkits enabled was successful.

 

Joergen

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Hello Joergen:

We are happy that it has worked for you. :)

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