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 Hello all,

 

 I really need help with this thing. This what happened:

 

 I needed two browsers today on my Laptop so I went ahead and downloaded Firefox. As many would do, I just typed in firefox on google and clicked first link which showed up. I never imagined google would show a virused website first. It seems I downloaded firefox from gol-apps.com and after installation it messed up my laptop. I can't sign in to yahoo anymore cuz it says my Java script is not enabled but my java is definitely enabled. Also some other pages which require java will not show anymore. I tried updating to latest java but that didn't fix my issue. I think it's the virus from the firefox installer I got which is messing it up.

 

 Is there any way I can fix what I did ? Please, I really need suggestions on what to do as I just bought this laptop and I have some important stuff on it and I don't wish to harm my laptop/informatio more.

 

 Thank you!

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Hello and post-32477-1261866970.gif

 

P2P/Piracy Warning:

 

   

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

Lets totally remove Firefox and start over. Make sure you still have a working Browser available, eg Internet Explorer or similar...

 

Go here: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer and follow those instructions...

 

Ensure when the uninstall completes to navigate to and delete the firefox installation folder (if present):

 

(32-bit Windows) C:\Program Files\Mozilla Firefox

(64-bit Windows) C:\Program Files (x86)\Mozilla Firefox

 

It is essential the installation folder is removed. Re-boot your system when that is completed....

 

Next,

 

To remove all remaining data and profile information...

 

    Press "Windows key + R" to open the Run box

    In the Run box, type in or copy and paste %APPDATA%

    Click OK. A Windows Explorer window will appear.

    In this window, choose/open in succession Mozilla > Firefox > Profiles.

    Select Delete on each entry in reverse, eg  Profiles > Delete. Firefox > Delete. Mozilla > Delete.

 

 

 

Re-boot your system when complete!

 

Next,

 

Go here: http://www.mozilla.org/en-US/ download and install the latest version of Firefox...

 

Next,

 

When Firefox is installed and open select these keys together :- Ctrl - Shift - A that will access Addons manger, this gives access to find addons, use, start, stop or disable those features etc....

 

Ensure to find and install AdBlock plus and Flashblock, plus any other addons you normally use.... Now try surfing, see what happens...

 

Kevin...

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 Just did all that and it didn't help. And the thing is, all my browsers are affected, not just mozilla. Chrome and IE also  :(

 

 I ran a full scan with Malwarebytes Anti-Malware, found 9 detections, I deleted them all, rebooted and problem still persists. I'm clueless.

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Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.


Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Kevin

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Please go back to reply #3 and read the standard forum warning again, adhere what it states and remove all necessary entries....

 

Next,

 

Download CKScanner from here: http://downloads.malwareremoval.com/CKScanner.exe

Important - Save it to your desktop.

Doubleclick CKScanner.exe (Right click and "Run as administrator" in Vista/Win7).

Give permission if necessary, and click Search For Files.

After a very short time, when the cursor hourglass disappears, click Save List To File.

A message box will verify the file saved. Please run the program once only.

Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.

 

Thank you,

 

Kevin...

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 Sorry, I've uninstalled utorrent and so. Should be ok now I hope.

 

 Here is what I got

 

 

 

CKScanner 2.4 - Additional Security Risks - These are not necessarily bad

c:\program files (x86)\asus\atk package\atk hotkey\atkmsgctrl.exe
scanner sequence 3.AP.11.CCNANZ
 ----- EOF ----- 
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 Done. 

 

 I shut down laptop cuz I went to gym earlier and after I returned, seems I can log yahoo now, no more java problems. Do you think it got fixed ? Cuz am worried if it's safe to log on my bank account or any other important mails. I don't want them to get hacked. Let me know if it's safe :) Cheers!

Addition.txt

FRST.txt

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Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Run Malwarebytes,  Open > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick scan

Make sure that everything is checked, and click Remove Selected on any found items.

 

Post the produced log

 

Next,

 

Please download RogueKiller from here:

http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe  <- 32 bit version

http://www.sur-la-toile.com/RogueKiller/RogueKillerX64.exe  <- 64 bit version

                                   

  • Make sure to get the correct version for your system.
  • Quit all running programs
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista/Seven, right click -> run as administrator, for XP simply run RogueKiller.exe
  • Wait until Prescan has finished...
  • The following EULA will appear, please select accept
     
    RKLicence.png
     
  • Ensure MBR scan, Check faked and AntiRootkit are checked
  • Select Scan
     
    RK1A.png
     
  • When the scan completes select Report, copy and paste that to your reply.
     
    RK2A.png
     
  • The log should be found in RKreport[?].txt on your Desktop
  • Exit/Close RogueKiller


     
    Let me see those two logs, also give an update on any remaining issues or concerns...
     
    Kevin
     
    fixlist.txt
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OK leave RogueKiller, run the following:

 

1.Download Malwarebytes Anti-Rootkit from this link:

 

 http://www.malwarebytes.org/products/mbar/

 

2. Unzip the File to a convenient location. (Recommend the Desktop)

3. Open the folder where the contents were unzipped to run mbar.exe

 

Image1.png

 

4. Double-click on the mbar.exe file, you may receive a User Account Control prompt asking if you are sure you wish to allow the program to run. Please allow the program to run and MBAR will now start to install any necessary drivers that are required for the program to operate correctly. If a rootkit is interfering with the installation of the drivers you will see a message that states that the DDA driver was not installed and that you should reboot your computer to install it. You will see this image:

 

mbarwm.png

 

5. If you receive this message, please click on the Yes button and Malwarebytes Anti-Rootkit will now restart your computer. Once the computer is rebooted and you login, MBAR will automatically start and you will now be at the start screen. (If no Rootkit warning you will go from step 4 to 6.)

 

6. The following image opens, select Next.

 

Image2.png

 

7. The following image opens, select Update

 

Image3.png

 

8. When the update completes select Next.

 

Image4.png

 

9. In the following window ensure "Targets" are ticked. Then select "Scan"

 

Image5.png

 

10. If an infection is found select the "Cleanup Button" to remove threats, Reboot if prompted. Wait while the system shuts down and the cleanup process is performed.

 

MBAntiRKcleanA.png

 

11. Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click "Cleanup Button" once more and repeat the process.

12. If no threats were found you will see the following image, Select Exit:

 

Image6.png

 

13. Verify that your system is now running normally, making sure that the following items are functional:

 


  •      
  • Internet access
         
  • Windows Update
         
  • Windows Firewall

 

14.  If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included within Malwarebytes Anti-Rootkit folder.

 

15. Select "Y" from your Keyboard, tap Enter.

 

16. The fix will be applied, select any key to Exit.

 

17. Let me know how your system now responds. Copy and paste the two following logs from the mbar folder:

 

System - log

Mbar - log   Date and time of scan will also be shown

 

Thanks,

 

Kevin...

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We need to run an online AV scan to ensure there are no remnants of any infection left on your system that may have been missed. This scan is very thorough and well worth running, it can take several hours please be patient and let it complete:

 

Run Eset Online Scanner

 

**Note** You will need to use Internet explorer for this scan - Vista and Windows 7/8 right click on IE shortcut and run as admin

 

Go to Eset web page http://www.eset.com/us/online-scanner/ to run an online scan from ESET.

 


Turn off the real time scanner of any existing antivirus program while performing the online scan
click on the Run ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the add/on to be installed
Click Start
Make sure that the option "Remove found threats"  is UNticked
Click on Advanced Settings, ensure the options
Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
Click Scan
wait for the virus definitions to be downloaded
Wait for the scan to finish

 

When the scan is complete

 


If no threats were found
put a checkmark in "Uninstall application on close"
close program
report to me that nothing was found

 

If threats were found

 


click on "list of threats found"
click on "export to text file" and save it as ESET SCAN and save to the desktop
Click on back
put a checkmark in "Uninstall application on close"
click on finish

 

close program

 

Copy and paste the report in next reply.

 

Kevin...

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Thanks for the log, ok we can continue and finish up:

 

Download OTM from either of the following links and save to your Desktop: (If your security alerts to OTM, either accept the alert or turn off security to allow OTM to run)

http://oldtimer.geekstogo.com/OTM.exe.
http://www.itxassociates.com/OT-Tools/OTM.com
http://www.itxassociates.com/OT-Tools/OTM.exe  

Double click OTM.exe to start the tool. Vista or Windows 7 users accepy UAC alert. Be aware all processes will be stopped during run, also Desktop will disappear, this will be put back on completion.... If your security alerts to OTM either, accept the alert or turn off security until OTM completes...

  • Copy the text from the code box belowbelow to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy). Ensure to start with and include the colon before Files :Files

    :Filesipconfig /flushdns /cC:\Users\Lorand\AppData\Local\Temp\3060203.Uninstall\uninstaller.exe    C:\Users\Lorand\AppData\Local\Temp\is1597349865\4036271_stp.EXE    :Commands[EmptyTemp]
  • Return to OTMoveIt3, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
  • Click the red btnmoveit.png button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTM


Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

If the machine reboots, the Results log can be found here:

c:\_OTMoveIt\MovedFiles\mmddyyyy_hhmmss.log

Where mmddyyyy_hhmmss is the date of the tool run.
 

Next,

 

Download "Delfix by Xplode" and save it to your desktop.

 

"Delfix link mirror"

 

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

 

Make Sure the following items are checked:

 


    Activate UAC
    Remove disinfection tools
    Create registry backup
    Purge System Restore
    Reset system settings

 

Now click on "Run" and wait patiently until the tool has completed.

 

The tool will create a log when it has completed. We don't need you to post this.

 

Part of the routine will be to create a registry back up with ERUNT,  the back up will be created here:

 

C:\Windows\ERUNT

 

When all is known to be well with your system you can delete that back up folder if you consider it as not needed...

 

Read the following link to fully understand PC security and best practices, you may find it useful....

 

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629

 

Let me know if any remaining issues or concerns, if none are we ok to close out....

 

Thanks,

 

Kevin..

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  • 2 weeks later...
  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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