SpaceMonkey1 Posted April 25, 2014 ID:823107 Share Posted April 25, 2014 I ran the updated version of mbam and came up with a detection of possible malware located in the C: drive Windows files. it read Malware.Generic, C:\Windows\Installer\b6ea22c.msi, Quarantined, [04fcb34dc43ca957a4f36be558a8c33d] but now explorer is crashing a lot since it has been quarantined and so I am curious if this is a known piece of malware or a fp? mal2.txt Link to post Share on other sites More sharing options...
Staff miekiemoes Posted April 25, 2014 Staff ID:823109 Share Posted April 25, 2014 Hi, Please dequarantine the file C:\Windows\Installer\b6ea22c.msi and zip and attach it to this thread, so we can analyse this closely.In either way, having that file quarantined won't affect anything at all, since it's just an installer file. So your explorer crashes are caused by something else. This is why I suggest you start a new thread in this forum: https://forums.malwarebytes.org/index.php?showforum=7 - so support can help you finding the cause why your explorer is crashing. Link to post Share on other sites More sharing options...
SpaceMonkey1 Posted May 2, 2014 Author ID:826147 Share Posted May 2, 2014 b6ea22c.zip Thanks for responding and I hope I have attached the file right. I just saw that when I pressed choose files it took me to my documents and the Default remote desktop icon and file were there. Should I run a hijackthis report and have someone look at it? The PC has gotten worse so I am thinking a more in depth look as you suggested is sounding like a good idea Thanks and I will run one just in case unless there is a better scanner to use for checking the entire PC? Josh Link to post Share on other sites More sharing options...
Staff miekiemoes Posted May 2, 2014 Staff ID:826148 Share Posted May 2, 2014 Hi, Thanks for the file. This file is not malicious perse, but is invalid, so it's safe to delete this file anyway.Yes, I suggest to start a new thread with your problems, but please read the instructions here first what logs are needed: https://forums.malwarebytes.org/index.php?showtopic=9573 Link to post Share on other sites More sharing options...
SpaceMonkey1 Posted May 2, 2014 Author ID:826156 Share Posted May 2, 2014 Great to hear it's not harmful and can be deleted. I will get that done and then possibly get any real issues taken care of if they exist which I believe do after I read the link provided. Thanks again for the much appreciated help and fast responses. Josh Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now